You can get account balances by using a number of different means. Most of the staff that you speak to will go out of their way to assist your inquiry and can easily be understood due to having very good communication skills as well as a good command of the English language.
Even though it's a debit card (using my own money) if I use it as a credit card I don't have fees for use and this is a bonus. You just have to be careful if you shop at a Woolies etc store/petrol station as they only take the saving option and you only get 12 hits/month for this. I've been with the Credit Union for a long time and have always found them helpful when I call, especially when I don't understand something they explain it in plain english.
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