Used this insurer a few times in the past. Its great for singles/couples who want a decent level of cover for insurance. I made a mistake with the dates of one of my policies in the past and although the team were nice and somewhat helpful, nothing could be done on their end to extend the policy. Would be great if they had a feature to extend a policy as sometimes things change and trips are extended or in my case a wrong number was entered.
I needed to make a claim. Process was simple and money back to me quickly. I was pleasantly surprised.
Fortunately I've never had to make a claim. It was easy to apply online and their follow up emails were instant. I have always paid way in advance of our departure date and when the time came for our trip, they sent us a lovely text with our policy number and wished us a safe trip. I've used Travel Insurance Direct a number of times now. Each time we use them we get a discount.
Travel Insurance Direct were fantastic to both purchase and claim through after a major car accident overseas. Their claims department actually identified additional things we were eligible for and paid more than we had initially claimed. On the down side, their Emergency assist department weren't particularly good at arranging our transport home and communicated poorly.
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