I've been with UniCredit for about 20yrs, after being with banks prior to that it's been fantastic being with an organisation that works on how they can look after their customers & not just line their pockets. One example of this was when a new rule came in making all banks etc start charging ATM fees for use of ATMs other than their own. UniCredit decided that to offset this they would make other ways of paying/withdrawing free. The only negative is that they don't have a lot of branches but if that doesn't bother you they are great in every way.
Been with them for 13 years, great customer service, friendly. Unfortunately Unicredit have just announced a change to their fee structure with a $5 per month fee unless you have a savings balance throughout the month of $1000 or more. Given their very low deposit rates many people would keep savings elsewhere. Accordingly no longer competitive with the banks on transaction accounts (given most banks offer a fee free account if you deposit salary).
I was travelling home by public transport last Friday and was still at least an hour from getting home when I received a call on my mobile from my daughter. â€œWhere are you now?â€ she asked, sounding a little anxious. I told her I was on the bus and was greeted with a mild groan of disappointment. â€œWhatâ€™s wrong?â€ I asked, only to be told â€Donâ€™t worry, you wonâ€™t be able to help.â€ I said Iâ€™d still like to know what the problem was and she told me that she was at the chemist and was $5 short to pay for her allergy medicine. â€œNo worriesâ€ said I, â€œI have my phone and the Unicredit mobile banking app.â€ Two minutes later she completed her purchase. Stress and hassles averted.
I've been banking with Unicredit for about 14 years now, and they have been nothing but superb. I pay no fees whatsoever, and when my bank account was drained after my details were stolen by a card skimmer, they restored the full amount within days. The lack of branches is a minor drawback, but with the ability to deposit money at the local post office it makes little difference, as there are very few occasions when I do need to physically go into a branch for something.
UniCredit has real people that you can ring and speak to when you contact them. Their fees are very low. They have great products and great service. They are a mutual society so they don't need to rip off their members for a profit, and that is something that we all profit from.
And you thought Western Australia's best attraction was the Whale Sharks. Shhhh don't tell anyone else about the unlimited free transactions and loads of ATM's you can use for free. Shame I can't tell you about the awesome debit card I have (they are not listed) or their Christmas Saver account (such a good idea).Been a shareholder-all members are (for $2) since I was poor Uni student.
I have been a member of Unicredit for 17 years now and have never had any desire to close or let lapse my account here (unlike my CBA accounts which I had since I was 6). The service when I have the call to go into a branch is friendly and quick and sometimes they even remember me and greet me by name!! How cool is that?? I believe it is called service...a pity the big banks have forgotten that they are primarily service industries and without good customer service, people won't stay :)
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Savings account comparisons on Mozo - rates updated daily
Bonus Saver Account
1.75% p.a.(for $0 to $250,000)
standard interest rate
0.15% p.a.(for $0 and over)
Govt Deposit Guarantee
Yesup to $250,000
Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
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