CBA home insurance

My experience with CBA Insurance has been highly disappointing. I invested thousands of dollars over the years, expecting support in times of trouble caused by storms or leaks. The company employs questionable practises by collaborating with fake builders who seem to benefit from a partnership with this dubious insurance provider. Their assessment reports consistently blame issues on "lake of maintenance or tear and ware," a dubious reason that lacks transparency and fairness. I filed two claims, and both were met with the same unfavorable outcome, attributing the problems to maintenance issues or wear and tear. The first claim forced me to personally spend $21,000 to fix the problem. Even after patiently waiting for two years for the second claim, it yielded the same result, showcasing a lack of commitment to customer satisfaction. It's disheartening that CBA allows such practises in its insurance division, tarnishing the bank's reputable image. I strongly advise others to steer clear of this company, as it appears to engage in practises that can only be described as robbery.

Insured for over 20 years, never made a claim,we felt comfort in believing we had taken every possible step in life to protect our selves and property if the unforseen was to ever to happen. Since following the Oct 2022 floods where our home and all our contents were completely inundated with the catastrophic disastrous floods we have since discovered it is not that easy. Left homeless following the floods we have had to fight so hard for CBA to pay for temporary accommodation. We found our own accommodation as CBA insurance made no attempt to assist us in finding somewhere to live. At no time did they offer to assist with clean up or send any representative from their company. They did eventually start sending incompetent building service providers out to do sow. Wow they tried to lowball us then didn't even have a project manager, then another building company were employed. Strip out of house DID Not occur for 4 and a half months following the floods. Nine months after the floods finally a loss adjuster and other service providers appointed by CBA met us at the property. Yes 9 months it took for a loss adjuster to turn up. Once again SOW were supposed to be completed but it's almost 12 months, yes you are reading right 12 months and apparently none of these so called professionals have submitted their SOW, or so CBA insurance claim. Delays delays Lies and more lies. Meanwhile trying to ring anyone about the claim , put on hold for two hours then get fed false information, Noone person on the same page. We get ignored constantly. Have tried to ask the question if our temporary accommodation will be continuing after the 52 weeks, no answer. We have four weeks left of our 52 weeks paid accommodation left then what. Homelessness. We are left with a shell of a house that's inhabitable. So much for the warm fuzzy feeling of feeling secure because you have insurance. Biggest trauma of our lives we have been through and we have been treated terrible. Not what we planned for our retirement.

While they are very quick to organise repairs they are not interested in sourcing competitive quotes or competition to ensure the customer and insurance company is not being over charged. Communicating is lacking requires to the customer to continually phone and wait in a queue each time to make sure they don't just send the first company they source and hence premiums increase each year. I requested their quotes for repairs many times and they were never provided. After much insistence I was able to organise my own quote and repairer.

Great value! My premium actually went down! And it’s excellently priced. The call centre staff are really empathetic and the claims process was pain-free, simple and super quick.