Cover information and limits in the table below verified as correct at 9 December 2023. Other information correct at the time of writing.
Advertiser disclosure.
Important information on terms, conditions and sub-limits
| Product | Main Events covered | Monthly payments cost extra | Underinsurance protection | New for old replacement |
|---|---|---|---|---|
| Home Building & Contents Insurance |
|
Yes |
No |
Yes |
| Home Building Insurance |
|
Yes |
No |
Yes |
| Home Contents Insurance |
|
Yes |
No |
Yes |
Mozo users have rated Coles home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
156 Reviews
The Coles claims are handled by IAG Insurance. I had a home burglary. At first the attention to re-secure the house was very good and the tradespeople were very helpful. Receiving payment for stolen items was like pulling teeth. It is still not settled after 14 months. They are tricky beyond belief, including by having a slow response time to each email, by separating each individual item stolen into its own case with multiple staff handling it, by accepting liability but not paying, by lying about the contract I signed, by refusing to answer questions and by asking for the same information over and over. To add insult to injury, they doubled my premium for the following year.
Read full reviewThe Coles claims are handled by IAG Insurance. I had a home burglary. At first the attention to re-secure the house was very good and the tradespeople were very helpful. Receiving payment for stolen items was like pulling teeth. It is still not settled after 14 months. They are tricky beyond belief, including by having a slow response time to each email, by separating each individual item stolen into its own case with multiple staff handling it, by accepting liability but not paying, by lying about the contract I signed, by refusing to answer questions and by asking for the same information over and over. To add insult to injury, they doubled my premium for the following year.
Incredibly incompetent in handling claims and held my premium refund for 1 month when policy was cancelled.
Read full reviewIncredibly incompetent in handling claims and held my premium refund for 1 month when policy was cancelled.
This is not a real insurance company in my eyes , they happily take the fee but they don’t honour there policy, the claim and customer service department that they claim is helpful is nothing short of a nightmare with agents who say ridiculous things like offer you $1200 to settle a $15,000 flooring claim, they have no idea how to conduct insurance and should be avoided at all costs in the end I went from settlement of around 17k after forwarding my bank details that they requested and told payment would be forthcoming to receiving an email stating that my claim is denied, the assessor’s they use are clearly nit picking on anything related to the claim or not , I had one of there expert’s submit a report that was based entirely on the wrong side of the property. In the end after 4 months of back and forwards with this company and over 12 hours on the phone trying to make sense of all these agents and there inexperience and lack of knowledge they know that you will most likely not proceed with legal action as the amount would not warrant the cost ,they treat their customers with contempt and as many hundreds of former policy holders will confirm they do not pay out. I will never buy anything associated with coles and will continue to warn others about the dodgy business practices associated with this cringe worthy and pathetic company.
Read full reviewThis is not a real insurance company in my eyes , they happily take the fee but they don’t honour there policy, the claim and customer service department that they claim is helpful is nothing short of a nightmare with agents who say ridiculous things like offer you $1200 to settle a $15,000 flooring claim, they have no idea how to conduct insurance and should be avoided at all costs in the end I went from settlement of around 17k after forwarding my bank details that they requested and told payment would be forthcoming to receiving an email stating that my claim is denied, the assessor’s they use are clearly nit picking on anything related to the claim or not , I had one of there expert’s submit a report that was based entirely on the wrong side of the property. In the end after 4 months of back and forwards with this company and over 12 hours on the phone trying to make sense of all these agents and there inexperience and lack of knowledge they know that you will most likely not proceed with legal action as the amount would not warrant the cost ,they treat their customers with contempt and as many hundreds of former policy holders will confirm they do not pay out. I will never buy anything associated with coles and will continue to warn others about the dodgy business practices associated with this cringe worthy and pathetic company.
Good company. Value is pretty good. As good as any other and better than a lot of others. Cons they look after you.
Read full reviewGood company. Value is pretty good. As good as any other and better than a lot of others. Cons they look after you.