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AAMI reviews

Overall rating
0.0/10
Based on 1 review as rated by the Mozo community.

Recent AAMI reviews

  • AAMI Comprehensive Car Insurance review

    Overall rating   6 / 10
    Customer service is cold.

    They remind me I need to renew my car insurance. But we found they sent the wrong information to the wrong customer. I thought it was a fake message. Later on when I contacted them, they did not explain any reason and expressed their apologies, just said 'it’s not your policy, you need to ignore it.' The attitude is cold. Wasted my time already. If you make a mistake and cause trouble to the customers, shouldn’t you first explain the situation and apologise? Do you need customers to guess the issue themselves? Shouldn't insurance companies be reassuring? I will therefore consider changing to an insurance company to make me feel respected and safe.

    Customer service
    3 / 10
    Trust
    5 / 10
    Less
    Julie, New South Wales, reviewed 16 days ago
  • AAMI Home Building & Contents Insurance review

    Overall rating   7 / 10
    Feel disappointed with AAMI customer service.

    I had landlord's home insurance with AAMI and I cancelled later on after being with them for more than 6 years. When I asked for a tax statement the lady I spoke with said they can’t give me the statement because I cancelled my insurance. I asked why they can’t give me invoice for the months I paid for so I can do my tax returns and she refused. It was so bad. After all, the property is an investment property and I do really need the invoice for tax purposes.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    4 / 10
    Convenience
    10 / 10
    Trust
    7 / 10
    Less
    Frank, Western Australia, reviewed 22 days ago
  • AAMI Travel Insurance review

    Overall rating   10 / 10
    Great price for what’s covered.

    AAMI gives you great prices for what’s covered.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    9 / 10
    Trust
    10 / 10
    Less
    Alyssa, Queensland, reviewed 9 months ago
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