AAMI is incapable of giving a straight answer. My son was driving our car and had a crash. I contacted AAMI and gave them all the details, including that he was extremely distressed. They opened an investigation, they interviewed him, they put him and us through a very upsetting ordeal. Eventually, they decided that all the details were EXACTLY as I had told them at the very beginning. There was no need for the huge delay or anguish they caused. Furthermore, my subsequent complaint to a more senior AAMI person has been met with a robotic response that everything was done properly and I’ve got nothing to complain about.
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