I had issues with my house "heaving" and informed AAMI. They investigated and sent 3 different e-mails stating it was the storm water drains and if I paid for the repairs they'd cover the resulting damage. I duly got the repairs done at a cost of $8000 and rang AAMI to say it was happening. They then said it was nothing to do with the storm water drains but the tree on the nature strip in front of my property. I wrote a letter of complaint and requested compensation and was advised they'd set up a call to discuss. The expert Customer Relations expert from AAMI's parent company, Suncorp, who was assigned to my case came on the call and hadn't read my case notes so we arranged a follow on call. Before that call happened he wrote back to say they weren't going to pay or provide any compensation and blamed the unprecedented times i.e. Covid for the delays. It had nothing to do with Covid as the time I initiated the claim to the time they rescinded their assessment was happening in a non lockdown period
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