They remind me I need to renew my car insurance. But we found they sent the wrong information to the wrong customer. I thought it was a fake message. Later on when I contacted them, they did not explain any reason and expressed their apologies, just said 'it’s not your policy, you need to ignore it.' The attitude is cold. Wasted my time already. If you make a mistake and cause trouble to the customers, shouldn’t you first explain the situation and apologise? Do you need customers to guess the issue themselves? Shouldn't insurance companies be reassuring? I will therefore consider changing to an insurance company to make me feel respected and safe.
I had landlord's home insurance with AAMI and I cancelled later on after being with them for more than 6 years. When I asked for a tax statement the lady I spoke with said they can’t give me the statement because I cancelled my insurance. I asked why they can’t give me invoice for the months I paid for so I can do my tax returns and she refused. It was so bad. After all, the property is an investment property and I do really need the invoice for tax purposes.
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