AAMI logo

AAMI customer reviews

Overall rating
0.0/10
Based on 1 review as rated by the Mozo community. More about the mozo ratings

Recent AAMI customer reviews

  • AAMI Home Insurance

    Beware AAMI if there's a tree near your house

    I had issues with my house "heaving" and informed AAMI. They investigated and sent 3 different e-mails stating it was the storm water drains and if I paid for the repairs they'd cover the resulting damage. I duly got the repairs done at a cost of $8000 and rang AAMI to say it was happening. They then said it was nothing to do with the storm water drains but the tree on the nature strip in front of my property. I wrote a letter of complaint and requested compensation and was advised they'd set up a call to discuss. The expert Customer Relations expert from AAMI's parent company, Suncorp, who was assigned to my case came on the call and hadn't read my case notes so we arranged a follow on call. Before that call happened he wrote back to say they weren't going to pay or provide any compensation and blamed the unprecedented times i.e. Covid for the delays. It had nothing to do with Covid as the time I initiated the claim to the time they rescinded their assessment was happening in a non lockdown period

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Sue, Victoria, reviewed 4 days ago
    More AAMI home insurance customer reviews
  • AAMI Comprehensive Car Insurance

    Terrible service

    Terrible to deal with, customer service centre is a joke.

    Price
    2 / 10
    Features
    2 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    E, Victoria, reviewed 10 days ago
    More AAMI car insurance customer reviews
  • AAMI Travel Insurance

    Great price for what’s covered.

    AAMI gives you great prices for what’s covered.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    9 / 10
    Trust
    10 / 10
    Less
    Alyssa, Queensland, reviewed almost 2 years ago
    More AAMI travel insurance customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.