At time when we applied, gave the best home loan rates with offset account and credit card with frequent flyer points. Applying, be prepared for multiple rounds of repetitive paperwork and calls for the different accounts (loan, offset & credit card). BOM’s processes do not seem streamlined across all accounts. The challenge also was having to find a branch to go in to multiple times. Some features that should be available on the smart phone / tablet banking app are not available e.g. change of address. Unable to configure the bank’s SMS notifications e.g. to remove total bank balance from being SMS-ed back to me Feedback option on app also has never worked. Unable to apply for a new home loan online - ridiculous considering BOM already had my data on file plus current credit history. Despite me having being a long time customer with excellent credit rating and a sizeable balance, give me a home loan rate and amount that was inferior to non-bank lenders
Never have I been the victim of internet fraud through a banks lack of security n just general dysfunctional customer satisfaction process. I was targeted 3 times in a 6 month period by the same scammers. Each time they would shut me out of my account for a 3 week period, with NO ACCESS to any funds left of mine. This last time I was woken at 5:30 am n notified of fraud taken place while I was sleeping. They said they were taking action but unfortunately my account is NON accessible again for another 2-3 weeks while the fraud team investigate. I had a funeral to go to that morning n had no fuel but planned to fill up on the way there. I requested to be allowed access to 20 dollars to get me the fuel to get there n they said sorry it’s out of our hands it’s the fraud department that will decide. I got NO call back from them, was NOT able to access a cent to enable me to attend the funeral of my best friend n they had NO measure of understanding or will to try. I’ll never get over no being able to get there.
Pros - Love the (new? Just found it a few months ago, anyway) feature that lets you see the breakdown of your income/expenses each month and with a little bar that shows you if you spent more than you earned or vice versa at the top. Really great for keeping yourself in check. - Zero fees for keeping it running. - Aesthetically pleasing, modern interface on the app. Cons - Recently getting annoyed with how every time I make an identical payment to a bank account (just a transfer from one account to another within BOM of which I own both) I have to enter a security number. It's my own account so it's not like I'm stealing from myself? It's just a system I have to "pay myself" for being productive.
Love Bank of Melbourne, I always get great service and support from BoM, we have most of our banking with them and our mortgage. Always get good value for money, we have our individual and joint complete freedom account with BOM along with our joint credit card account. Best feature of the complete freedom account is the visa debit card and the now zero dollar monthly fee. BOM also have an awesome banking app that allows us to do most of our banking on the go! A very satisfied customer.
Went to the Bank of Melb Ivanhoe branch, very convenient and efficient branch. Moved from westpac to this branch even though they are owned by the same company. They are in best position in Ivanhoe and very pleasant branch to do our banking.
I really love this bank. The people who work there are really helpful and provide great services. The pros are that they are really close to me so no wasted petrol and that they are really kind. There isn't really a con except for the hygiene, sometimes the pin pad is dirty.
Not needed to go into the branch did it online easy, and my card was delivered quickly. I can access my account from home, from their app and protected securely.
Ben has been very helpful to me because he verified my ID with the ID I emailed him also he took the block off my concession account and he organised a Visa Debit Card for me as well.
It is very easy to access your account and add or withdraw. But I don't find the bank to be very trustworthy. If people are interested in The Bank Of Melbourne I would recommend it because is very easy to access and start.
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