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Bank of Melbourne Credit card customer reviews

Overall rating
7.2/10
Price
6.5/10
Features
6.2/10
Customer service
7.2/10
Convenience
7.3/10
Trust
7.4/10
Based on 137 Bank of Melbourne credit card reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent Bank of Melbourne credit card customer reviews

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  • Bank of Melbourne Amplify Rewards Signature (Rewards)

    Service good, app ok, nothing bad.

    Bank of melbourne had the most competitive mortgage during 2021...and that's saying something given everyone was buying houses then. Their app is no where near commonwealth's but their customer service is incredible, I have never left feeling like my time was wasted.

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    Anna, Victoria, reviewed 2 months ago
  • Bank of Melbourne Amplify Rewards Platinum (Rewards)

    Not happy

    Shut to many branches

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    Angelo, Victoria, reviewed 7 months ago
  • Bank of Melbourne Credit Card

    The bank of Melbourne have poor customer service

    The bank of Melbourne have taken money out of my account to pay off my credit card. They did this without my permission and prior to the due date.

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    Sarah, Victoria, reviewed 6 months ago
  • Bank of Melbourne Vertigo - Cashback Offer

    High charges on the credit card are unfair

    Bad customer service and inattentive staff.

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    Sarah, Victoria, reviewed 6 months ago
  • Bank of Melbourne Amplify Rewards Platinum (Rewards)

    Messy/Bad service from Bank of Melbourne

    Slow, messy/ bad service from call centre/online, branch maybe better however time consuming and not many branches. The information provided is not helping and very confusing, can not trust their security with the unprofessional behaviour. Do not use if you have other choice.

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    Mike, Victoria, reviewed over 1 year ago
  • Bank of Melbourne Credit Card

    Great personal service.

    Service via phone is always efficient, professional, and courteous. They are the only banking staff that I have found to to seem to actually care about your enquiry or problem ( I have worked in banking and have accounts with various other banks), if they provided all the accounts I have with others at the best rates I would transfer all my banking needs to Bank of Melbourne. Thanks

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    Kevin, Queensland, reviewed over 3 years ago
  • Bank of Melbourne Credit Card

    Bad.

    Fees are too high, interest rates on credit cards have never been reduced at all.

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    Stephen, Victoria, reviewed about 4 years ago
  • Bank of Melbourne Credit Card

    Poor service.

    Don't use this bank, they have very poor uneducated staff.

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    Smithy, Victoria, reviewed about 4 years ago
  • Bank of Melbourne Vertigo - Cashback Offer

    Bank of Melbourne Support Review

    I have been with BOM for more than 10 years and it has been great but as soon as I have spotted an unauthorised transaction on the Visa account, I have contacted the fraud support to assist the case and believe or not I had to be out of pocket about $410 for something that I didn't authorise. The support was very aggressive and unprofessional, standing their ground, talking all over me, that I had to ask, can I please say something? after trying to have a polite conversation. I will now cancel my account and go elsewhere not related to this corporation because I suppose that it's the same support team handling the enquiries. I would never think that a bank can be so greedy and rather lose a long-term client than handle their issues the proper way. Also, the mobile app its clustered with glitches and maybe that is a reason that I got scammed as well. I also offered to send screenshots of the mobile app to show that this may have been the way that the account got hacked but they didn't want know and wash their hands with it and left me out of pocket even though they are insured on those type of transaction issues. I am waiting on the new card to pay off my balance and move on and no member of my family will have any more interaction with this bank. Thank god was only $410. Bad policies and practice to handle customer support.

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    Carmine, Victoria, reviewed over 4 years ago
  • Bank of Melbourne

    Really good customer service and good looking card

    I like the Bank of Melbourne because relatives use it, it is efficient and easy to use. Great customer service from inside the branch.

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    Rachael, Victoria, reviewed over 4 years ago
  • Bank of Melbourne No Annual Fee

    Nothing special.

    Card is okay. It’s linked to my home loan but I'll change products when I refinance and go back to my existing bank.

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    Rochelle, Victoria, reviewed over 4 years ago
  • Bank of Melbourne Amplify Rewards Signature (Rewards)

    Great card for fee and awesome sign up incentive

    Great perks for annual fee. Have not had any issues with the card and point bonus upon sign up was really handy too!

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    Edwin, Victoria, reviewed over 4 years ago
  • Bank of Melbourne

    Worst bank ever.

    Worst bank ever. Horrible customer service and long hold times.

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    Mathew, Victoria, reviewed over 4 years ago
  • Bank of Melbourne Vertigo - Cashback Offer

    Customer service needs to be fine tuned.

    The application process is complex and often you get two different outcomes whether it be an application for new or increase.

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    Karen, Victoria, reviewed over 4 years ago
  • Bank of Melbourne Credit Card

    Helpful and ready to offer relevant products.

    They offer in person service, and are always looking to make improvements.

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    Stacey, Victoria, reviewed over 4 years ago
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    Credit card comparisons on Mozo - rates updated daily

    • Low Rate Card - Balance Transfer Offer

      Purchase rate
      13.49% p.a.
      Balance transfer rate
      0% p.a. for 28 months and then 21.74% p.a. (2.00% balance transfer fee)
      Annual fee
      $59 $0 in the first year
      Rewards program

      Promoted
    • Rewards - Balance Transfer and Purchases offer

      Purchase rate
      0% p.a. for 15 months then 21.49% p.a.
      Balance transfer rate
      0% p.a. for 15 months and then 22.24% p.a.
      Annual fee
      $199
      Rewards program
      Citi Rewards Program

      Promoted
    • Qantas Ultimate Card

      Purchase rate
      23.99% p.a.
      Balance transfer rate
      No current offer
      Annual fee
      $450
      Rewards program
      Qantas Frequent Flyer

      Promoted
    • Clear Credit Card - Balance Transfer Offer

      Purchase rate
      14.99% p.a.
      Balance transfer rate
      0% p.a. for 24 months and then 22.24% p.a. (1.50% balance transfer fee)
      Annual fee
      $99 $49 in the first year
      Rewards program

      Promoted
    • Essential® Rewards Credit Card

      Purchase rate
      23.99% p.a.
      Balance transfer rate
      No current offer
      Annual fee
      $108
      Rewards program
      Membership Rewards

      Promoted

    **Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.

    Browse all 198 credit cards in Mozo's comparison database.

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