I have been with BOM for more than 10 years and it has been great but as soon as I have spotted an unauthorised transaction on the Visa account, I have contacted the fraud support to assist the case and believe or not I had to be out of pocket about $410 for something that I didn't authorise. The support was very aggressive and unprofessional, standing their ground, talking all over me, that I had to ask, can I please say something? after trying to have a polite conversation. I will now cancel my account and go elsewhere not related to this corporation because I suppose that it's the same support team handling the enquiries. I would never think that a bank can be so greedy and rather lose a long-term client than handle their issues the proper way. Also, the mobile app its clustered with glitches and maybe that is a reason that I got scammed as well. I also offered to send screenshots of the mobile app to show that this may have been the way that the account got hacked but they didn't want know and wash their hands with it and left me out of pocket even though they are insured on those type of transaction issues. I am waiting on the new card to pay off my balance and move on and no member of my family will have any more interaction with this bank. Thank god was only $410. Bad policies and practice to handle customer support.
I like the Bank of Melbourne because relatives use it, it is efficient and easy to use. Great customer service from inside the branch.
Great perks for annual fee. Have not had any issues with the card and point bonus upon sign up was really handy too!
The application process is complex and often you get two different outcomes whether it be an application for new or increase.
I am happy to bank with Bank of Melbourne. Have been a customer for over 5 years. Includes a home loan too. Competitive interest rate, banking fees are ok. Mainly less hassle.
Great credit card, however BOM interest rate is high and balance should be paid off monthly to avoid hefty interest bill. Annual fee is reasonable. BOM are one of the only banks that offer joint credit cards. I have a joint account with my partner and we earn points for everyday expenses and purchases.
They gave me a Bank of Melbourne credit card to pay for my car repairs and then helped me with my repayments when I got into trouble
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