After a fire that destroyed everything, the bank manager immediately established my identity and gave me letters to use. I also established a line of cash until cards became available. The assistant manager contacted a friend from St. Vincent de Paul who gave me emergency clothing- an act above and beyond. The care and kindness has been exceptional.
Very happy with Beyond Bank. The staff are great, and the rates very competitive, and the extra % awarded to members for loyal service is much appreciated. Always receive clear information should I have difficulties with any online issues.
Great banking experience. I receive mail regarding my term deposit maturity but also get a call from my local bank asking for instructions for reinvesting my term deposit, simple and easy for me.
Overall Beyond Bank presents well with staff that provide friendly, efficient and interested service. The physical location of Branches in SA is limited and presents a degree of inconvenience - their ATMs, on the other hand, are pretty numerous and offer reasonable access. Beyond Bank presents ostensibly as a community minded organisation whose primary purpose is to service its local community and individual customers. I suspect Beyond Bank would exercise a degree of community support primarily through direct funding of "deserving" local initiatives. However, my limited experience with banks to date is that community support and even more so, support of individual customers, dissipates where the banks rather rigid lending requirements are not satisfied. Conservatism is, when all is said and done, a cornerstone of our banking infrastructure and culture.
We have a Term Deposit for my daughter at Beyond Banking (previously called United Credit Union) in Kalgoorlie. She gets a competitive Interest Rate, letters to remind us when due which include all the info we need to decide if renew or make any changes.
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