Love this bank because the staff always remember who you are. The only downside is that many branches have closed on the Gold Coast.
Overall very happy with my bank. Only thing I am not happy with is that they charge $15.00 if you don't have enough money in your account for a direct debit but still don't honour the direct debit. I think if they are going to charge $15.00, they should honour the direct debit.
The staff are always friendly but not forceful with pushing new products. Th e managers are very understanding and will help without any fuss if they can. Have stayed with them after my move from QLD to VIC because of the service.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.