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Budget Direct customer reviews

Recent Budget Direct customer reviews

  • Budget Direct Car Insurance

    BUDGET DIRECT LIED!

    I was promised that the car could not be bought back and must be sold "as is" due to legal reasons. My sentimental attachment and value of my aftermarket wheels was not considered in the write-off payout. Paul (English accent) from your assessor department said I could buy the car with wheels from Manheim. The car is on Manheim with no wheels. So you have blatantly lied about this. Why could I not just ask for my wheels back? Immediate contact is required as these wheels are probably being sold by a worker for personal gain. My car was a statutory write-off. I was told I could buy the complete car back as a write off at auction, including my wheels which held substantial $$$ and sentimental value. At auction, the wheels have been removed and were probably sold for personal gain. This will be escalated to the appropriate authorities as theft, including consumer affairs and fair trading.

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    Convenience
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    Less
    Michael, Queensland, reviewed 12 days ago
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  • Budget Direct Home Insurance

    Value for money

    We use Budget Direct for our home and contents insurance. Their price was the most competitive price that we found for what the policy covered. I liked how flexible the set up of the insurance was, as we could make decisions about what we wanted and did not want covered.

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    Less
    Amy, Queensland, reviewed about 1 month ago
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  • Budget Direct Travel Insurance

    Good for some but not for everyone.

    I paid for travel insurance last year, a multi trip policy to use for obviously multiple trips, but just days after I purchased the borders were closed by the government and all overseas travel was out of the question. When I called their call centre number it was not open on weekends, and when I called on the Monday I was advised I had missed the cancellation and refund period by one day, despite advising I had tried to contact them on the weekend prior my request for refund was declined. I had not had the opportunity to use the insurance which runs until May this year. The only one to benefit is the insurance company. I won't use them again since their customer service is so bad, and their refusal to refund me for missing the seven day cancellation period as you have to speak to someone not do it online and they don't have service centres open on weekends when you may need them and daytime business hours are also not the most convenient.

    Price
    Features
    Customer service
    Trust
    Less
    Les, New South Wales, reviewed 8 months ago
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