Rude attitude and very poor English. Budget Direct has absolutely no duty of care to the customer and the only thing they call you is to ask money. It is the worst Insurance company that I have ever dealt with. (I have changed my insurance company to ING now which is a much more better customer experience and communication.)
I have been with BD for well over 10 years.....their customer service is excellent, their product appears to be sound and I trust them and would recommend them to others, my gripe is the increase in premium from $1205 for house and contents to $1455. I haven't made a claim. I get a 3% increase yearly, inflation is running at a similar figure and yet my insurance goes up over 20% when I made no claims.
I paid for travel insurance last year, a multi trip policy to use for obviously multiple trips, but just days after I purchased the borders were closed by the government and all overseas travel was out of the question. When I called their call centre number it was not open on weekends, and when I called on the Monday I was advised I had missed the cancellation and refund period by one day, despite advising I had tried to contact them on the weekend prior my request for refund was declined. I had not had the opportunity to use the insurance which runs until May this year. The only one to benefit is the insurance company. I won't use them again since their customer service is so bad, and their refusal to refund me for missing the seven day cancellation period as you have to speak to someone not do it online and they don't have service centres open on weekends when you may need them and daytime business hours are also not the most convenient.
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