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Budget Direct customer reviews

Recent Budget Direct customer reviews

  • Budget Direct Contents Insurance

    Very Unprofessional company- All lies

    Since 14th of March my content claim of washine machine of $900 still going, they asked for all requested documents, I have sent them but ever since I call them every week chase up. I get will get the consultant to call you, get manager to call you. They never do, I call them back week after. They excuse is we are so busy. Its just the matter of manager to check and ok it. You tell them its urgent, you on hardship this is adding more stress but basically they dont care about their customers at all. This is why they are so cheap because of dodgy customer service.

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    Convenience
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    Less
    Yelda, Victoria, reviewed 22 days ago
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  • Budget Direct Car Insurance

    I would shop around further

    The company is quite competitive on price however the customer service is terrible and needs to drastically improve. I had an issue with car insurance that took 7 months and about a dozen calls and correspondence to resolve. Many promises were made and they just did not deliver. I cannot recommend this company for this reason.

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    Nina, South Australia, reviewed about 1 month ago
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  • Budget Direct Travel Insurance

    Good for some but not for everyone.

    I paid for travel insurance last year, a multi trip policy to use for obviously multiple trips, but just days after I purchased the borders were closed by the government and all overseas travel was out of the question. When I called their call centre number it was not open on weekends, and when I called on the Monday I was advised I had missed the cancellation and refund period by one day, despite advising I had tried to contact them on the weekend prior my request for refund was declined. I had not had the opportunity to use the insurance which runs until May this year. The only one to benefit is the insurance company. I won't use them again since their customer service is so bad, and their refusal to refund me for missing the seven day cancellation period as you have to speak to someone not do it online and they don't have service centres open on weekends when you may need them and daytime business hours are also not the most convenient.

    Price
    Features
    Customer service
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    Less
    Les, New South Wales, reviewed over 1 year ago
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