So far so good for BD. They were easy to quote and apply online and luckily I haven't had to claim. I like having all my insurance in the one place and it's easy to view and access online.
I paid for travel insurance last year, a multi trip policy to use for obviously multiple trips, but just days after I purchased the borders were closed by the government and all overseas travel was out of the question. When I called their call centre number it was not open on weekends, and when I called on the Monday I was advised I had missed the cancellation and refund period by one day, despite advising I had tried to contact them on the weekend prior my request for refund was declined. I had not had the opportunity to use the insurance which runs until May this year. The only one to benefit is the insurance company. I won't use them again since their customer service is so bad, and their refusal to refund me for missing the seven day cancellation period as you have to speak to someone not do it online and they don't have service centres open on weekends when you may need them and daytime business hours are also not the most convenient.
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