CUA bank account reviews

Great customer service in store and over the phone

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   7 / 10

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Friendly and helpful still personal contact which allot of other banks are lacking.

Price   6 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   4 / 10

Trust   8 / 10

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No fees when using your debit card while shopping. Plenty of ATMs available to withdraw money and again no fees. Helpful staff when calling for information on the phone or at an agency.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Not enough branches

Price   5 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   1 / 10

Trust   5 / 10

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I switched to CUA because I was sick of the high fees charged by CBA. I'm very happy with CUA and have insurance through them too.

Price   10 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   10 / 10

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When we were renovating they provided large amounts of cash when I needed it allowing us to save on goods and services. They provided advice when asked and their online banking has proved to be fairly safe and easy to use even for us older folks.

Price   6 / 10

Features   3 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   10 / 10

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CUA are really helpful and efficient. They are great to deal with, and do their utmost to be helpful and co-operative.

Price   6 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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- Friendly and helpful service when you can get it - Voice recording message has taken over form customer service - Eftpos over use charges are high - Only get 4 eftpos use per month, which is just not enough - Phone banking voice message needs improving can be frustrating when it doesn't put you though straight away. - In store customer service, good, friendly and helpful - Interest rates are competitive

Price   6 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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This bank is reliable & just fantastic.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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CUA provides efficient, competent and friendly customer service. Someone can always be contacted by phone if needed.

Price   5 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like Credit Union Australia, because, they are owned by the members, ie everybody is a shareholder, but they are also large enough to be able to be competitive, reliable and easy to access.

Price   8 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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The ladies at the Gladstone branch are fantastic and meet my needs as a customer.

Price   8 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Easy access with web banker to keep an eye on your account.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Fees are too high.

Price   3 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   5 / 10

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Low costs, excellent service.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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The staff are always polite and helpful, either over the counter or on the phone.

Price   9 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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Very good service, offered good products to customers and very competitive rates against other banks.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Low account charges, easy internet and phone banking, lots of different products. Cons, not many branches, some very high charges for special services.

Price   8 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   6 / 10

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The phone banking system is disgraceful and frustrating, and not enough ATM's are available, so we are forced to go to other banks ATM's and pay fees, and can't get account balances from non CUA banks unless getting cash out, but apart from that they are a good bank to be with for home loans and the service at the local branch is very good.

Price   5 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   2 / 10

Trust   5 / 10

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They are no better or worse than what else is on offer.

Price   3 / 10

Features   2 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   3 / 10

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I like cua because they look after me in times when it was hard and their interest rates were good.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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No fees if more than $10,000 in balance.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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CUA in Kin Kora Gladstone is an awesome bank that looks after you and knows your name every time you go in there. They try to help with every inquiry and they are only too happy to help.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Dealing with real people , that actually like to help you.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Very good bank but should have more branches other than in main cities.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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