I generally love CUA. They have great products and a very easy to use and understand platform. The only downside I have had is when my debit card attached to my account is cancelled by the fraud team, who are are generally great and very thoroh. But if you ask what is happening and why the replacement card has not arrived to you, or if you tell them that your card is not working the branch staff will not believe you. I had to visit a branch three times before someone believed me and issued a new card - this meant that I had to be without a working card for nearly two months.
I have been with CUA for many years and would highly recommend their services. Their android phone app could be more reliable, however it is quite good and stable.
This is just a rip off financial institution. A cheque was deposited to my account, by mistake I gave this account number, instead of my regular bank, apparently it takes 6 working days to clear cheque with this mob, in a day of Osko and electronic transactions 6 working days? They hold your funds so they can earn the maximum amount of interest! Don't ever make the mistake of banking with this organisation, just unethical!
Been with this piggy bank for 20+ years. You still can't create a sequential statement for a single account for a 12 months window in csv format. They just haven't worked out how to do this and yet they continue to develop new clunky mobile apps. They continue to make mistakes when given clear instructions and directions from secure email. We have also lost large amounts of money that has taken them over a week to find and their friendly staff tell you there is nothing they can do. CUA system is so clunky it only sort of works ok if you're using a certain browser. It just doesn't support google chrome. Well we have had enough. We advise others to leave also.
My card has previously been hacked twice. Credit union Australia noticed before I did and had already canceled my card and issued a new one before I even noticed. They rang soon after and informed me of what has happened.
I like this bank because they were very helpful when I wasn't sure what account to open. They explained it all to me in a very easy way for me to understand. The customer service was great.
Strongly do not recommend this bank to anyone. Worst website and app, only one branch in my city and they are never open when I can get to them. I'm constantly being harassed trying to get me to agree to loans or credit cards but are never available when I call about issues. Their complaints system is slow and crap. Still send mail even though I prefer email communication.
I've been with CUA for many years and they treat you well and have online banking as well which I find is really easy to use. CUA are trustworthy and dependable. More so than a lot of other big banks.
CUA spend time and resources to provide their customers with financial advice and services tailored to their needs, without making one feel rushed - treating their customers as human beings rather than numbers. Some pros of CUA include: - extra incentives to save more - best customer service I have ever received - confidentiality - better rates and lower fees - great online services Some cons of CUA include: - not as many branches as other banks
We have been with CUA for many years doing our everyday banking. They have an easy to use internet banking site. We have always had great customer service. Only problem is we occasionally get paid by cheque and have to travel a distance to a branch to deposit it.
Worst bank ever. My gym direct debit fortnightly for 10 months, then CUA decided to block the transaction, causing late fees, and embarrassing conversations every fortnight at the gym. They constantly make changes "for our protection." Very difficult bank to deal with.
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