I've been with CUA for many years and they treat you well and have online banking as well which I find is really easy to use. CUA are trustworthy and dependable. More so than a lot of other big banks.
CUA spend time and resources to provide their customers with financial advice and services tailored to their needs, without making one feel rushed - treating their customers as human beings rather than numbers. Some pros of CUA include: - extra incentives to save more - best customer service I have ever received - confidentiality - better rates and lower fees - great online services Some cons of CUA include: - not as many branches as other banks
We have been with CUA for many years doing our everyday banking. They have an easy to use internet banking site. We have always had great customer service. Only problem is we occasionally get paid by cheque and have to travel a distance to a branch to deposit it.
Worst bank ever. My gym direct debit fortnightly for 10 months, then CUA decided to block the transaction, causing late fees, and embarrassing conversations every fortnight at the gym. They constantly make changes "for our protection." Very difficult bank to deal with.
CUA is a friendly branch, very helpful. I also have a savings account that gets 6% interest on the balance as long as you save regularly.
I went into CUA with my daughter who wanted a Youth Account with a card. The service was exceptional at Macarthur Square, NSW. My daughter was spoken to directly, everything was explained really well to her at 11 years of age, and she was super impressed by being treated so important. Thank you CUA!
The customer claimed not to be able to understand me because I think she was just trying to avoid helping me. We already entered the membership number on the phone and she just kept asking for it over and over again. I am also unhappy with how I was baited to have interest of 2% and this dropped immediately as I joined. Sure the bank is going to argue this consists of variable part, but still you should inform your customer about this as well. PAYID is also pathetic at best, with a meagre $5000 limit and even if it failed it still counted as your daily limit. This bank is not competitive in terms of interest rate, facility it provides nor does it provide a stellar customer service. I am proceeding to move all my money out and close it as soon as possible, less than a week I opened the account.
CUA allowed my account to be wiped clean despite having a limit on it. No one seemed to know what to do about this. I was told by various people in CUA that it could take 21 days to get my money back, another person said 6 weeks and another sixty days. No one took responsibility for trying to help me. I was told my direct debits would just bounce and that my form was just in the queue and would be dealt with. How is it that the CUA allow ALL my money and savings to be wiped from my account without my authorisation and not do anything about it and then not try to escalate my request in any way leaving me unable to meet my financial obligations?
I have mixed feelings about CUA. They have decent products with decent interest rates. Their staff are friendly but they are either very slow and sometimes don’t take action on basic customer requests (despite lodging it in the branch in person, then again through iM CUA app and their member requests email.) Their mobile apps are cumbersome to use. iM CUA always logs you out and doesn’t send notifications of messages from your advisor. The main banking app doesn’t have the same logical UI layout of other banking apps out there. Shame, I wanted to really like the product, but right now it’s customer chit-chat with all talk and no action.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.