The customer claimed not to be able to understand me because I think she was just trying to avoid helping me. We already entered the membership number on the phone and she just kept asking for it over and over again. I am also unhappy with how I was baited to have interest of 2% and this dropped immediately as I joined. Sure the bank is going to argue this consists of variable part, but still you should inform your customer about this as well. PAYID is also pathetic at best, with a meagre $5000 limit and even if it failed it still counted as your daily limit. This bank is not competitive in terms of interest rate, facility it provides nor does it provide a stellar customer service. I am proceeding to move all my money out and close it as soon as possible, less than a week I opened the account.
CUA allowed my account to be wiped clean despite having a limit on it. No one seemed to know what to do about this. I was told by various people in CUA that it could take 21 days to get my money back, another person said 6 weeks and another sixty days. No one took responsibility for trying to help me. I was told my direct debits would just bounce and that my form was just in the queue and would be dealt with. How is it that the CUA allow ALL my money and savings to be wiped from my account without my authorisation and not do anything about it and then not try to escalate my request in any way leaving me unable to meet my financial obligations?
I have mixed feelings about CUA. They have decent products with decent interest rates. Their staff are friendly but they are either very slow and sometimes don’t take action on basic customer requests (despite lodging it in the branch in person, then again through iM CUA app and their member requests email.) Their mobile apps are cumbersome to use. iM CUA always logs you out and doesn’t send notifications of messages from your advisor. The main banking app doesn’t have the same logical UI layout of other banking apps out there. Shame, I wanted to really like the product, but right now it’s customer chit-chat with all talk and no action.
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