CUA bank account reviews

I have been a CUA member since the 1970's. CUA is an excellent bank/credit union. They have minimal fees, easy online access and their customer service is very professional.

Price   10 / 10

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I have been banking with CUA for well over 20 years. They provide excellent service and reliability. They offer me free transactions for being a long term customer.

Price   9 / 10

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CUA is owned by members. Their fees are kept low and staff are always helpful when I go to the bank. The only negative would be that there are not enough branches.

Price   10 / 10

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Good customer service by counter and telephone service.

Price   6 / 10

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I've been with CUA for many years and find them better than a lot of other banks.

Price   10 / 10

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CUA send out a newsletter every so often about new services available. They also advise you of when your telephone bill is due via email.

Price   10 / 10

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CUA is always happy to assist clients with a smile.

Price   8 / 10

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I am very satisfied. CUA are easy to deal with and their products are very much up to date. They have excellent customer service.

Price   9 / 10

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Great customer service in store and over the phone

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   7 / 10

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Friendly and helpful still personal contact which allot of other banks are lacking.

Price   6 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   4 / 10

Trust   8 / 10

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No fees when using your debit card while shopping. Plenty of ATMs available to withdraw money and again no fees. Helpful staff when calling for information on the phone or at an agency.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Not enough branches

Price   5 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   1 / 10

Trust   5 / 10

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I switched to CUA because I was sick of the high fees charged by CBA. I'm very happy with CUA and have insurance through them too.

Price   10 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   10 / 10

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When we were renovating they provided large amounts of cash when I needed it allowing us to save on goods and services. They provided advice when asked and their online banking has proved to be fairly safe and easy to use even for us older folks.

Price   6 / 10

Features   3 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   10 / 10

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CUA are really helpful and efficient. They are great to deal with, and do their utmost to be helpful and co-operative.

Price   6 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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- Friendly and helpful service when you can get it - Voice recording message has taken over form customer service - Eftpos over use charges are high - Only get 4 eftpos use per month, which is just not enough - Phone banking voice message needs improving can be frustrating when it doesn't put you though straight away. - In store customer service, good, friendly and helpful - Interest rates are competitive

Price   6 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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This bank is reliable & just fantastic.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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CUA provides efficient, competent and friendly customer service. Someone can always be contacted by phone if needed.

Price   5 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like Credit Union Australia, because, they are owned by the members, ie everybody is a shareholder, but they are also large enough to be able to be competitive, reliable and easy to access.

Price   8 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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The ladies at the Gladstone branch are fantastic and meet my needs as a customer.

Price   8 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Easy access with web banker to keep an eye on your account.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Fees are too high.

Price   3 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   5 / 10

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Low costs, excellent service.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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The staff are always polite and helpful, either over the counter or on the phone.

Price   9 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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Very good service, offered good products to customers and very competitive rates against other banks.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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