I had a claim made on the 2nd of November 2020 and to this day, March 30 2021, they have still not made repairs, settled the claim or taken action. I have contacted their internal disputes team five times now and each time they make promises to sort it, they end up not doing anything. Don't waste time with internal disputes, go straight to AFCA and make a complaint. My house is mouldy, my family are stressed and exposed to mould. They have tried to cancel my claim, but had to honour it. They have investigated me for fraud and found nothing. They are continually trying to find a way out of providing insurance and it's now five months after the damage was caused. I have had private builders come in and quote it and try to get it fixed but GIO/Suncorp do nothing apart from make drama. Honestly, they are very bad. I would also be concerned if you're a shareholder of GIO as they clearly have no employee training that works, everyone is working from home and getting calls returned or even answered is a struggle. I have had case managers cry on the phone as they simply don't know what they're doing and must be getting worked to the bone by the management of GIO/Suncorp. I would use another brand like NRMA as GIO simply try everything and anything to get out of the claim including going through phone records, police checks, etc and for what? A water leak in the bathroom! They have made me feel like a primal, exposed my family to mould and health risk, don't respond to calls, don't make decisions to get things sorted. Very bad insurance company. Don't use. trust me, they're the worst.
Been with GIO 30+ years. Latest renewal cost has gone through the roof! We are not in any 'risk' zone. Building insurance ONLY is now 50% more than Westpac's building AND contents. Combined building and contents with GIO was 260% more. And Westpac's cover is more comprehensive with lower excess!
Very approachable, easy to understand and very accommodating. Always willing to review premium when up for renewal.
I really like my GIO Home and Contents Insurance because they are excellent in providing all the requirements needed with attention to detail. They have a good team of assessors and customer service personnel and their premiums are highly competitive. Sometimes the person they allocate to do the work can take time however once I voice a complaint it is looked into to my satisfaction. I was given the rolls royce treatment when I had hail storm damage to my skylights and also to my roof tiles about 3 years ago.
Here me out - you will pay a little more for GIO but they are definitely worth it. We have been with them now for over 3 years and have had to put in a few claims over that time (storms). From the whole claims process, emails, phone calls - each time has been easy and very fast. We have the middle of the range policy but it covers a lot. Friendly staff and their call centres are based in Australia! When they say they will call you by a certain day - they do! We now have our cars with them too. Very happy with this insurance company.
GIO are so attentive to me as a customer. I have had a claim on a damaged upright stove, the item has been replaced as the only option available is that, in a short time with wonderful, professional tradespeople that complement the quality of the company. Insurance for the contents in my new apartment could not have been made easier than when I visited the GIO office in my own city for information on cover and costing. Personally I feel GIO has the best options and most certainly the best service and information available giving the complete coverage of what they sell plus warranties on their work done and replacements when that is necessary. I would always highly recommend from my experiences in all stages of purchase and claims. They do as they say with careful consideration to detail.
1st claim in 20 years took 7 months to repair damaged caused by storm. 10 months later repairs are falling apart. Changed insurer in that 10 months as service or lack of was terrible and even though the repairs have a life long warranty its only if you stay insured with GIO. Therefore they won't fix repairs. Arranged independent trade that stated the first repairs were badly done. Cant trust them.
We are very happy with GIO. GIO have been excellent for claim service. They have competitive prices for their premiums. It's best to compare prices with other insurers when deciding on any type of insurance. Talk to family and friends about their experiences with various companies before you decide.
GIO is an excellent insurer. I have my building and contents insured with them and receive a good discount for having both with them. They have been around for a very long time and I consider them trustworthy.
Had a water leak behind the shower wall due to a leaking spindle. Three different assessors sent and 3rd recommended that GIO remove the shower wall to investigate possible damage and mould. Recommendations ignored. The cause of the water damage was their responsibility. They are happy to take your premiums.
A great insurer. I have made a few claims, house got flooded from a burst pipe and it only took one phone call to the claims centre They handled the rest, moved furniture packed up books etc. drained the waterbed. Couldn't have been more helpful all within 12 hors of the pipe bursting. All repairs done at moved back in by the following week.
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