I was recently with CUA as I was extremely hopeful that it would be a good bank to deal with, but after a week I left and was charged $20 after 5 days being with them. I was first told I'd receive a certain rate over the phone by a saleswoman, so it took me a day to transfer everything into CUA. Then the next day I spoke to another person and they had no records that I spoke to someone, even though I presented screenshots of my mobile that I spoke to someone there - they didn't believe me. Then they said they had to investigate and both phone service person, online and a bank manager told me they'd get back to me the next day. After 2 days of calling, leaving messages. A 2nd person got back to me but it was too late, I received a better rate from another bank and then decided to leave after 4 days of being run around. I was unfortunately charged $20 for being with them under 5 days.
I've been trying to set up a Term Deposit for two weeks. They can't seem to get it happening. We can't get to a branch, emails seem too difficult for them, they get lost. I've called many times to get it set up but no luck. Can't believe it.
I prefer the very personal contact I get from CUA. Staff are always willing to help you find the right product and will always go the extra mile for you. I get phone calls from staff to check on if I am happy with the way things are going and I am notified of any changes immediately. I have had no negative issues with CUA and would be happy to let others know about CUA.
Not a bad bank, I have not had any problems with them like I have had with some of the big four, they don't charge you account keeping fees and my term deposit earns me interest.
After reviewing various offers out there CUA was my final choice as they offered a high and competitive interest rate and had wonderful customer service when I was in their office.
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