The Greater Bank is a great banking institute to bank with. The staff are always friendly and helpful. The phone centre is usually pretty prompt in answering calls so there are usually minimal waiting times. The products are pretty straightforward to understand terms and conditions. As with every bank, these that usual small print terms and conditions to wade through and understand but the basic set-up and fees are simple. The online banking function works well and is in an easy to use format additional help is always available from staff in the branch or on the phone. They keep customers up to date with scam warnings. The Greater Bank also helps out local charities and organisations. Overall the Greater Bank is Great
Not happy at all, on 2 occasions, one to-day, arrived at the bank and it had closed at 1.pm I urgently needed a bank cheque to-day and was disappointed that I could not access my money. I assumed that the bank would be re-opened keeping regular hours like the rest of the of the local shopping centre! I don't buy the justification by the bank that the early closure is related to concern for public safety. Because if the Bank was really serious it would be closed all day not half day. How can the bank determine what part of the day is the riskiest to the health and safety of its customers?
First time I was with them I was young and had hesitations but staff have always been great, and helped myself and my partner when needed. Pros: great customer service, great bank, great service in general. Cons: could be more ATMs available but ATMs seem to be a dying breed. All in all, great bank.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 110 bank accounts in the Mozo comparison engine.Compare more bank accounts
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.