I have been with the Greater for quite a few years and find that in particular their customer service far surpasses that of the major banks. Only problem that I see for most people is their lack of convenient branches.
I love Greater. Why? Firstly, because it is not one of the big banks. It offers a much better experience than they do. I also prefer it because of its great products, great fees and rates, and the staff are really great too. I feel appreciated. What more could you want? In fact I have been so happy with this bank, that I have been using it for about twenty five years and have never once been dissatisfied. Actually, it is the second bank I have ever used (the first one was one of those guys, uugh!) and I can not see myself ever changing. Greater more than meets my needs and has found a friend for life in me.
They don’t have a rewards program. I think their ATM machines are quite a lot slower in operation than when they were a building society. I have always found the staff at my branch in Charlestown extremely pleasant.
I am an older person and have taken a long time to learn all the latest things. The Greater Bank Staff have had me sit with them on several different occasions and together we have gone through the learning process. When we have been scammed online they have cancelled and re issued our service with great care and compassion.
I have been a Greater customers for many years. Greater Bank notify me immediately by mail, our chosen correspondence, about any changes in policy or interest rate fluctuations concerning our loan. Greater online banking is easy to navigate and user friendly. I have experienced only welcoming smiles and courtesy as well as efficiency in all of the many branches I have utilised.
Excellent bank and product. Easy to get through on the phone or in branch for assistance if needed. Highly recommend.
Their staff are the most helpful that I have ever met within the banking system, their fees are good and overall they offer great service.
We have had 3 loans with Greater Bank, always easy to deal with. The customer service is impeccable. Happy to spread the word how happy were are with this organisation.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.