Really good saving interest rates and easy to deal with. Always have my issues solved with them. The online banking app is simple, doesn't have as many features as the other banks though. They also only have ATMs in NSW, which is tricky when travelling. Been with them for years and it's been all good.
Amazingly poor service from management. I was at the Raymond Terrace Branch. I went in to pay in $20 into my grand childrens accounts. The teller asked me all sorts of questions i.e my password, my email, all within ear shot of the queue. She asked the same bizarre questions to the couple in front of me. Asked them if they were working. 2 people behind me walked out. When it was my turn she refused to do what I wanted on the grounds she did not know me. Asked if I was working. Did not ask for my driving license. Crazy behaviour. I too walked out. When raised with with management one even said they had to ask all these questions in case I was an international money launderer? Guess what the issue of me having to walk out of the bank without being able to pay in $20 into my grand kids account was never resolved. On the day I left feeling like I was total criminal. It appears Management do not have the skills or the inclination to resolve disgusting customer service at Raymond Terrace branch.
I was abused by a Greater Bank teller in their Raymond Terrace Branch. To cut a long story short, I did not receive any help with my complaint. Just did not care. The evidence was on CCTV as I think 3 more people walked out of the branch in about 10 minutes. I don't think they could be bothered to look. Appalling.
I've been a customer of Greater Bank's for over 35 years. They were the first choice of bank for me as my parents banked with them and liked them. So the bank has been a part of my family for as long as I can remember. In that 35 years, I've never had any type of problem with the security of my account, I've not experienced mistakes, whether human or machine. The people that work for Greater Bank are super friendly and always greet me with a warm smile. Customer Service is exemplary and I've never felt just like a number, which is a sticking point for me. Human to human service keeps decreasing, so I cherish brands and companies that keep the human touch.
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