I love the Greater, fee free banking.
The Greater Bank has by far the best offerings and without doubt the best customer service where you are treated as a person and not just a number.
We all know interest is low but these people go out of there way to help wherever they can no matter how trivial. If you ask they will help or advise if something is better 10/10 in my opinion.
Greater bank are amazing, the staff are friendly and patient. They've helped me refinance an old loan and were super flexible with my repayments in tough times.
Brilliant customer service. No queues. Great helpful staff in branches and on phone. Highly recommend them to everyone.
Really good saving interest rates and easy to deal with. Always have my issues solved with them. The online banking app is simple, doesn't have as many features as the other banks though. They also only have ATMs in NSW, which is tricky when travelling. Been with them for years and it's been all good.
Great customer service and competitive rates, have never had an issue when dealing with them.
This bank is amazing. They are local, friendly and competitive. I closed an account with a Big Name bank to come here and couldn’t be happier.
Amazingly poor service from management. I was at the Raymond Terrace Branch. I went in to pay in $20 into my grand childrens accounts. The teller asked me all sorts of questions i.e my password, my email, all within ear shot of the queue. She asked the same bizarre questions to the couple in front of me. Asked them if they were working. 2 people behind me walked out. When it was my turn she refused to do what I wanted on the grounds she did not know me. Asked if I was working. Did not ask for my driving license. Crazy behaviour. I too walked out. When raised with with management one even said they had to ask all these questions in case I was an international money launderer? Guess what the issue of me having to walk out of the bank without being able to pay in $20 into my grand kids account was never resolved. On the day I left feeling like I was total criminal. It appears Management do not have the skills or the inclination to resolve disgusting customer service at Raymond Terrace branch.
I was abused by a Greater Bank teller in their Raymond Terrace Branch. To cut a long story short, I did not receive any help with my complaint. Just did not care. The evidence was on CCTV as I think 3 more people walked out of the branch in about 10 minutes. I don't think they could be bothered to look. Appalling.
I've been a customer of Greater Bank's for over 35 years. They were the first choice of bank for me as my parents banked with them and liked them. So the bank has been a part of my family for as long as I can remember. In that 35 years, I've never had any type of problem with the security of my account, I've not experienced mistakes, whether human or machine. The people that work for Greater Bank are super friendly and always greet me with a warm smile. Customer Service is exemplary and I've never felt just like a number, which is a sticking point for me. Human to human service keeps decreasing, so I cherish brands and companies that keep the human touch.
My bank treats its customers as people not numbers.
The staff at this bank are better than others I have used. They are polite, helpful, understanding and don't make you feel like just another number. Interest rate is competitive and charges are low.
Good customer service but no interest.
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