HBF has been amazing with our cancellation because of COVID. They have contacted us regularly about our progress with the airline and have been most supportive.
Really easy to get online.
They were very helpful with all my questions.
I like HBF but the waiting time before I reach the counter is way too long.
Insurance cover commenced from date of purchase and covered if anything prevented travel and had to cancel as well as if any problems while away. As a member my rate was also reduced Very helpful
Easy to understand and know what we're covered for. Easy to set up. Every person we spoke to at HBF was very knowledgeable and friendly.
I have used HBF for over 15 years. They are always there like a family member and always give me my best options, including discounts.
Had my camera stolen and they paid for it to be replaced. Took a while but got done.
HBF make it easy to do online. Didn't take very long & you knew very quickly especially for current conditions on how you would be covered. No issues in dealing with them. We had to make a claim for some jewellery I lost and it didn't take long to process the claim either. They are great value for money and very good to deal with. No hesitation to recommend to anyone & we have now used them 4 times in the last 2yrs.
They were so good! Even though I didn't call I got to speak to someone lovely on the phone when dealing with flight cancelations.
Loved having the feeling that I was being well looked after, even being in another country, they really give you the real Aussie love.
Their customer service is excellent and they make you feel valued.
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