Heritage Bank credit card reviews

Heritage Bank is great. They are local and their customer service representatives are local. They seem to be a no frills bank, that is focused on customer service. I would rate every single phone call I've had with them as a ten out of ten, except for one girl who probably needed more training. I would recommend them to anyone.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   10 / 10

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I need another bank card

Price   4 / 10

Features   0 / 10

Customer service   4 / 10

Convenience   3 / 10

Trust   3 / 10

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Always helpful from day 1, 13 years ago. Appreciate rewards program attached to credit card usage, a great incentive.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Heritage have always had competitive rates and great options and features on their products.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have heard negative things about Heritage, it is great speaking to a person when I have a query, however they are not available 24/7 for 'emergencies' and are not very competitive when it comes to rewards

Price   4 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   7 / 10

Trust   2 / 10

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I really like that Heritage gives back to the community, so my interest payments are helping my town.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Heritage was a local building society that were good with lots of mini branches. Went to a bank and closed all the mini branches and now longer waiting time in the bank, rarely happened at a mini branch service. Was friendly, not so now.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   2 / 10

Trust   2 / 10

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Best bank ever tried. Reasonable rates. No costs, excellent returns on Visa.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Saved on Holiday Insurance.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The bank charges for any transactions over 10 each month.

Price   0 / 10

Features   0 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   0 / 10

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I have been with the other banks, don't know why I just didn't stay with Heritage.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good little credit card that suits our purposes. Easy to pay off online. Great customer service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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We love Heritage Bank because the staff are so efficient and friendly. They know our names and go out of their way to give us any assistance we require.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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20 plus years of experience have informed our rating of awesome.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They care for people like my wife [pensioners]and I and go out of their way to help and understand us. A very good and safe bank for all, and that is what all [6 children] our children tell us. We also have family friends that bank with Heritage and all have a good word about the bank.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Wonderful staff service - always smiling and amenable. Regular updates on credit card status keeps me fully informed. Couldn't ask for better service!

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   -1 / 10

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Their interest rates are too high and we got trapped when we took out our home loan. We were not told that we had to pay $100 to lock it in at that rate. So they won and we lost.

Price   1 / 10

Features   1 / 10

Customer service   2 / 10

Convenience   8 / 10

Trust   9 / 10

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The Bank staff are very welcoming, helpful and not invasive with personal questions. They treat everyone regardless of age in a professional, polite manner. Every enquiry no matter how small it is is given full attention.

Price   7 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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I find my bank is not too overcrowded like other banks and feel it is convenient and caters to my needs as an individual customer.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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This is a local bank and they don't go in for all the hype that other banks go on with. They are reliable, honest and upfront. They don't try to bamboozle their customers. They are very approachable and always available. Their online service is very efficient as well. Much prefer this bank to the 'main four'.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   7 / 10

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Everyone accepts their cards. Plenty of teller machines. Always happy to help over phone and good friendly service in bank. Easy to use internet services.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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When we needed an extra amount of money to purchase our property, Heritage was the only bank that came to our rescue. It was so easy for us as we had the money in our account within the hour of asking. Awesome.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Would like to see better rewards program with this card, but you can add your own photo onto this card, the yearly fees are low, and the bank is easy to get along with.

Price   9 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Overdrawn account fee of $20 is harsh. Would be nice to have no ATM fees like ING. Would like more complimentary offers or rewards for loyalty to my bank over countless years with them.

Price   3 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   2 / 10

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I've been very happy with our credit card with Heritage.

Price   10 / 10

Features   2 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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