You get personalised service and they are easily accessible either by phone or in bank. Website is easy to navigate with your secure password not being able to be saved. App friendly with easy accessibility. Branches at main shopping centres are easy to get to, with others a little more difficulty but there is parking close by.
Heritage Bank is great. They are local and their customer service representatives are local. They seem to be a no frills bank, that is focused on customer service. I would rate every single phone call I've had with them as a ten out of ten, except for one girl who probably needed more training. I would recommend them to anyone.
I have heard negative things about Heritage, it is great speaking to a person when I have a query, however they are not available 24/7 for 'emergencies' and are not very competitive when it comes to rewards
Heritage was a local building society that were good with lots of mini branches. Went to a bank and closed all the mini branches and now longer waiting time in the bank, rarely happened at a mini branch service. Was friendly, not so now.
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