Heritage Bank personal loan reviews

Heritage treat me as a person. Nothing is too much trouble and I feel safe that I can trust them.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great service and good loans.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   4 / 10

Trust   6 / 10

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As a bank, the local and just about any of the branches I have walked into are the most friendly, polite and helpful people of any bank I have ever been with, and as for personal service, they are just fantastic. I went for a personal loan for a boat a few years ago. I had not been with them long and within 24 hours I had the loan and I have paid it out now and now have a personal loan for a car I got for my daughter .I have absolutely nothing bad to say about Heritage bank they are just great.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I love that this bank makes you feel you are part of it. Just wish there were more located around Australia! Our bank manager is so fantastic we even considered inviting her to our wedding!

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   2 / 10

Trust   8 / 10

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Excellent customer service, so helpful and lovely!

Price   7 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have several accounts with Heritage and can easily view everything on their online site.

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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High fees and poor service.

Price   2 / 10

Features   2 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   2 / 10

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Have always looked after me, very easy to contact and always willing to help no matter what, will be taking out my home loan through them also.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Heritage Bank has the lead on competitive rates. Fantastic customer service.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Love my bank their great people.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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This bank has been a God send. At the beginning I had doubts as I had never heard of them. Their Customer Service is amazing always someone there to take your call for a change of fresh air instead of listening to a pre recording. We have dealt with this bank for 3 years for our Home Loan and can't fault it. Considering opening an everyday account once they become more popular or have more better savings accounts on offer. Great bank, great work by their staff. Highly recommend anyone to change to this bank for their Home Loan needs.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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Everything about Heritage Bank is excellent, I can't fault them in anyway.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I could not have asked for better service from all the staff at the branch.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Dislike because of numerous fumbles with payments and direct blaming it to the customer without resolving the issue first.

Price   8 / 10

Features   6 / 10

Customer service   4 / 10

Convenience   9 / 10

Trust   4 / 10

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Excellent customer service from all the reps in the two branches I use. The Bank Manager at Q Supercentre is thorough, trustworthy & knowledgeable. Makes sure you understand all the options & the best plan for your needs. Coupled with good interest rates and reasonable charges I intend sticking with Heritage. They are a benchmark for service in the financial sector.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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We went with the Heritage Bank because they gave us a loan when the Commonwealth & National Bank would not. Also we get along with all the staff especially Matrice, she is the one that handles all of our business.

Price   6 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They are never too busy to help you in the branch, they go out of there way to make sure you feel important. Even if you have $1.50 in your other accounts.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I've been with Heritage Building Society for quite a number of years and still have a personal loan and credit card with them. But unfortunately, I feel I've been let down customer service wise a bit lately and have opened a NAB account. For the moment it is just my everyday banking but I'm hoping after time to switch my Heritage products to NAB.

Price   3 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   3 / 10

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Our personal loan gave us the opportunity to roll over our car and visa debts into one. We were able to pay off the loan with auto banking once a week to get the loan paid off sooner and we were also given the option to paid off the loan as quickly as we would like.. This year I am happy to say our loan will be all paid off... Very happy.

Price   8 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Have been with Heritage for many years and always received courteous and friendly responses. They are easy to get in touch with; they act quickly and give a reply pretty much on the spot when I have applied for personal loans. They are competitive in rates and top-notch in service!

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like that Heritage are so people-orientated and they are straight up about their fees and interest rates. I felt comfortable straight away and they were always checking to see that I understood everything about the product and was happy with the information that was given to me.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   9 / 10

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Heritage staff were very helpful, making the application process very quick and easy.

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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they have always been there when we needed them

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have found Heritage to be most helpful in all loans that we have acquired compared to other banks that may have been with for longer terms.

Price   7 / 10

Features   0 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   7 / 10

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They are a good honest bank with great staff and low fees but they are lacking in ATMs.

Price   4 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   2 / 10

Trust   5 / 10

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