Heritage Bank savings account reviews

Good service.

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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Heritage Bank has been totally outstanding in every interaction I've had with them. Over the past 10 years, I've been a customer with them, they have offered friendly, thoughtful, advice and managed my loans brilliantly going above and beyond any banking service. I couldn't recommend a financial institution more highly and I've dealt with a lot of banks - Westpac, NAB, ANZ , St George, Commonwealth and I couldn't and wouldn't recommend any of them. The only problem with Heritage is that it covers such a small area of QLD.

Price   10 / 10

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Best personal customer service in branch and over the phone

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have banked with Heritage Bank for about 15 years and have found them to be very helpful in all of my dealings with them.

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   10 / 10

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Always attentive

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The staff are very friendly and helpful. I have dealt with four branches of this bank and I get the same helpful, friendly service.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Heritage is a very customer focused bank not as global as others

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

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I find they are very helpful and go out of their way for you the only dislike and it is not really a dislike is they try to sell other products like insurance which is very competitive, I like to make my own decisions.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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There are definately no cons with the Heritage Bank. Friendly service and just a plain easy service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   10 / 10

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Great service and communication and always lovely ladies at the counter and always wanting to help.

Price   7 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great bank will never change

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Wonderful bank

Price   8 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

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Heritage staff are friendly, efficient and always helpful. I have no hesitation in recommending them to anyone. If there is a negative it is only the number of branches which is improving slowly.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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Love heritage - the girls are always happy to serve you.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Their Customer Service is excellent and there are no Bank Fees on the Account

Price   5 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   3 / 10

Trust   7 / 10

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Great customer service and safe. No addd on fees when overdrawn

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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It is a great account too have to save money efficiently.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   7 / 10

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Local branch service is great - husband's visa account was illegally used and they were on to it right away. I do however have a problem with the fees charged if you go over their set limit of withdrawals etd - which cant be helped some months!!

Price   6 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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10/10

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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It does everything well but doesn't go 'out of their way' to help.

Price   10 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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I am yet to experience anything negative myself, however have seen other people rewarded more for hard earned saving then what Heritage offers.

Price   4 / 10

Features   2 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   3 / 10

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I have always banked with Heritage and they reward my loyalty with great rates and credit reward offers.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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I love the 0 bank fees and the fact that they treat me as a person.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been a customer of Heritage from before it was a bank, over the years I have had many different accounts and have always been happy. Customer service is always top rate and friendly and the customer does appear to be the most important element.

Price   7 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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Have been with this bank for years and like it.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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