IMB Bank home loan reviews

IMB rates are competition and their customer service is great

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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As far as banks go, it would take a very good offer to make me change to another provider.

Price   8 / 10

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The main pro of our home loan with IMB is our mortgage consultant. He's a mobile lender and is always on call. When queried, he gives us the most accurate and up-to-date information needed to make us at ease with any of our financial concerns. Being mobile comes in handy since the main con is that there are limited branches of this building society.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   0 / 10

Trust   10 / 10

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Personal service. Great rate

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Good customer service but lacking in communication reply rates

Price   7 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   6 / 10

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Personalised service like a small bank with big bank options.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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IMB have been really great - after getting our home loan with them after previously after an account with the big four, the customer service difference was amazing. They really do remember our names when we come in! Also a really competitive rate compared with the rest of the market.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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IMB is great.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I gave this harsh review for one reason. I had banked with the IMB since I was a child. When I took over a Transport company in my twenties, I continued to use them for every service they could provide. I can say that for over twelve months I had all my incoming finances landing there, over 30K/mth. A lot of this was outgoing business expenses but I was earning very good money. I was utterly shattered when they rejected my application for a home loan, over twenty years with them and I was treated like a number. Anyway, I did get my home loan from another bank, and they have the pleasure of earning interest from my financial activities.

Price   7 / 10

Features   7 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   2 / 10

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The bank is mostly looking after its own profit.

Price   3 / 10

Features   2 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   1 / 10

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Great service, local and loan charge also fees are a good price.

Price   7 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   7 / 10

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Competitive

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Imb r really great they carter for our needs and have really great service over the phone.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Personal service from both the manager and counter staff. They know me by name and I can contact them directly.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Bought two houses, several cars, holidays never had a problem.

Price   5 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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IMB a great institution still care about the average person.

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I thought about leaving the current bank, however a girl in customer service was fantastic! I now deal with her directly via email and she's been able to think outside the box to an amazing level and helped me through a difficult transition. If it wasn't for her, I would be looking around at other options.

Price   3 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   6 / 10

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Good rates and service, not enough locations.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   4 / 10

Trust   8 / 10

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The bank manger at our local bank has always made time for my husband and I. We have two morgages through the bank (one variable and the other fixed/variable), and no matter how many questions we've had,or how silly they may seem, we have always been able to contact her and recieved a quick response. The interest rates are not the lowest, but they are competitive. At the end of the day however, excellent customer service counted a lot towards our decision to go with IMB for our morgages and bank accounts.

Price   5 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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Straightforward, introduced through mortgage broker who manages reviews well.

Price   9 / 10

Features   8 / 10

Customer service   7 / 10

Trust   9 / 10

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They look after me.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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After being with this bank for several years and paying them 100's of thousands in interest we wanted to extend an interest only period on one loan, they made us jump through hoops and then denied us this, even though our serviceability is good. The reason, apparently they no longer want to do business in Queensland. We then shopped around to refinance and found we can save 12k per year by changing banks. They are making this chore impossible by not doing what they are supposed to do, by not sending us the 1 form that will allow the process to roll on, now we are going on leave tomorrow and will not have phone or email contact for 2 weeks. so delaying tactics. Thanks a bunch IMB, I won't be recommending you to my worst enemy.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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The IMB still gives you the old fashioned service whilst being a modern organisation.

Price   6 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   6 / 10

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Great customer service. Made the process of betting a house an easy one.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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I find them very helpful and would refer to anyone.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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