IMB Bank home loan reviews

IMB rates are competition and their customer service is great

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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As far as banks go, it would take a very good offer to make me change to another provider.

Price   8 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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The main pro of our home loan with IMB is our mortgage consultant. He's a mobile lender and is always on call. When queried, he gives us the most accurate and up-to-date information needed to make us at ease with any of our financial concerns. Being mobile comes in handy since the main con is that there are limited branches of this building society.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   0 / 10

Trust   10 / 10

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Personal service. Great rate

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Good customer service but lacking in communication reply rates

Price   7 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   6 / 10

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Personalised service like a small bank with big bank options.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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IMB have been really great - after getting our home loan with them after previously after an account with the big four, the customer service difference was amazing. They really do remember our names when we come in! Also a really competitive rate compared with the rest of the market.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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IMB is great.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I gave this harsh review for one reason. I had banked with the IMB since I was a child. When I took over a Transport company in my twenties, I continued to use them for every service they could provide. I can say that for over twelve months I had all my incoming finances landing there, over 30K/mth. A lot of this was outgoing business expenses but I was earning very good money. I was utterly shattered when they rejected my application for a home loan, over twenty years with them and I was treated like a number. Anyway, I did get my home loan from another bank, and they have the pleasure of earning interest from my financial activities.

Price   7 / 10

Features   7 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   2 / 10

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The bank is mostly looking after its own profit.

Price   3 / 10

Features   2 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   1 / 10

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Great service, local and loan charge also fees are a good price.

Price   7 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   7 / 10

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Competitive

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Personal service from both the manager and counter staff. They know me by name and I can contact them directly.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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I thought about leaving the current bank, however a girl in customer service was fantastic! I now deal with her directly via email and she's been able to think outside the box to an amazing level and helped me through a difficult transition. If it wasn't for her, I would be looking around at other options.

Price   3 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   -1 / 10

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Good rates and service, not enough locations.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   4 / 10

Trust   8 / 10

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The bank manger at our local bank has always made time for my husband and I. We have two morgages through the bank (one variable and the other fixed/variable), and no matter how many questions we've had,or how silly they may seem, we have always been able to contact her and recieved a quick response. The interest rates are not the lowest, but they are competitive. At the end of the day however, excellent customer service counted a lot towards our decision to go with IMB for our morgages and bank accounts.

Price   5 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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After being with this bank for several years and paying them 100's of thousands in interest we wanted to extend an interest only period on one loan, they made us jump through hoops and then denied us this, even though our serviceability is good. The reason, apparently they no longer want to do business in Queensland. We then shopped around to refinance and found we can save 12k per year by changing banks. They are making this chore impossible by not doing what they are supposed to do, by not sending us the 1 form that will allow the process to roll on, now we are going on leave tomorrow and will not have phone or email contact for 2 weeks. so delaying tactics. Thanks a bunch IMB, I won't be recommending you to my worst enemy.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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The IMB still gives you the old fashioned service whilst being a modern organisation.

Price   6 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   6 / 10

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Great customer service. Made the process of betting a house an easy one.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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I find them very helpful and would refer to anyone.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The bank has always been helpful and if we need any help the Manager is always happy to meet us or discuss issues over the phone.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I'd like it if they could call us and keep us up-to-date with mortgage options. In the beginning we received a couple of calls to see if we were happy and if there was anything they could do for us, but there hasn't been a call in years. Also, apart from asking if there was anything they could do for us, it would be proactive and good customer service if your mortgage manager looked at your accounts, did an assessment for you then called you and told you "honestly!" if there were financial options that they offer that would be good for us based on our overall use of all accounts. Aside from this (which I really do think would be great), I do have a bitter taste in my mouth. I contacted them just over 4yrs ago and put a question to the mortgage manager. After further conversations, over the years since and in more recent years with other institutions, family and friends , I have become aware that I was deliberately mislead with the answer to my question. The answer given was of financial benefit to the bank and not an honest and direct answer to my direct question. I feel really disappointed still about this and because of the answer given and advise I took as legitimate and our best option, we are in a worse financial situation than we would have been should my question be answered honestly. The answer that should have been given would have been a better financial outcome for us rather than for them.... I disrespect them for this as this is NOT how I (or staff that work for me and that were trained by me) conduct my business and I work in the Jewellery industry!!! I train my staff and expect no less than honesty (what they would expect themselves). Honesty can shock some people when they receive it but they are never disappointed with it ("refreshed" more like it). I have found that you gain much much more respect and an outstanding positive reputation (goodwill). Along with the goodwill comes future business and business growth etc... I expect all business to conduct themselves like I do (naive probably of me) but I certainly expected this of my bank that is in it for the "long haul" with us for the biggest investment in our lives. And that's not what I have received.

Price   5 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   7 / 10

Trust   5 / 10

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The local branch in Bowral were fantastic in explaining everything and helping through the whole process of getting the loan and everything involved.

Price   6 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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Amazing service. Never have to wait in line. Great home loan rates. No hidden fees. Staff know what they are talking about and are passionate to help me with any enquiry. I also appreciated consistent communication throughout the entire loan process.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They contact when unusual tranactions occur. Regularly in contact (but not annoying) with ideas to help assist in reducing loans, internet payments and redraws on line. Loans manager and other staff extremely friendly. Very, very quick to get back to you with answers. Biggest issue is limited monthly transactions, this varies on how many account you have with them. Have used them for 25yrs now for loans, credit card, savings account, service hasn't changed. Highly recommend for good honest all round banking with competitive rates.

Price   8 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   7 / 10

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