IMB Bank Home loan reviews
Overall rating
7.8/10
Price
7.4/10
Features
6.6/10
Customer service
8.0/10
Convenience
7.5/10
Trust
7.9/10
Based on 106 reviews as rated by the Mozo community.
I have just switched from IMB. Their rates are not competitive, especially not for their loyal customers. After you have been on their home loan for a while you may notice that they introduce a new home loan and allow your product to increase in interest rate while their new customers get a much better rate. Also they are not open to negotiating properly, apparently they would rather lose their customers than take the interest rate down. No problems as there are good quality loans out there to switch to, and I recommend taking the trouble to switch as you will save thousands.
It was really easy to arrange with a guarantor as opposed to some of the bigger banks. A person came to our house to explain everything which was really convenient. Only negative is the rates are not as low as they could be (but cant really change due to guarantor).
Love this bank, staff are friendly, borrowing rates are competitive, service is fast. I have had a car loan, and currently home loan, several bank accounts. You can pay out your loan early without penalty. Interest rates are low. Highly recommended.
Totally awesome great customer service and very helpful. Rates are very low. Recommend to anyone.
Good tellers and easy internet banking.
IMB rates are competition and their customer service is great
As far as banks go, it would take a very good offer to make me change to another provider.
Good customer service but lacking in communication reply rates
Personalised service like a small bank with big bank options.
The main pro of our home loan with IMB is our mortgage consultant. He's a mobile lender and is always on call. When queried, he gives us the most accurate and up-to-date information needed to make us at ease with any of our financial concerns. Being mobile comes in handy since the main con is that there are limited branches of this building society.
Personal service. Great rate
IMB have been really great - after getting our home loan with them after previously after an account with the big four, the customer service difference was amazing. They really do remember our names when we come in! Also a really competitive rate compared with the rest of the market.
I gave this harsh review for one reason. I had banked with the IMB since I was a child. When I took over a Transport company in my twenties, I continued to use them for every service they could provide. I can say that for over twelve months I had all my incoming finances landing there, over 30K/mth. A lot of this was outgoing business expenses but I was earning very good money. I was utterly shattered when they rejected my application for a home loan, over twenty years with them and I was treated like a number. Anyway, I did get my home loan from another bank, and they have the pleasure of earning interest from my financial activities.
The bank is mostly looking after its own profit.
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