IMB Bank home loan reviews

IMB rates are competition and their customer service is great

Price   10 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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As far as banks go, it would take a very good offer to make me change to another provider.

Price   8 / 10

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The main pro of our home loan with IMB is our mortgage consultant. He's a mobile lender and is always on call. When queried, he gives us the most accurate and up-to-date information needed to make us at ease with any of our financial concerns. Being mobile comes in handy since the main con is that there are limited branches of this building society.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   0 / 10

Trust   10 / 10

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Personal service. Great rate

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Good customer service but lacking in communication reply rates

Price   7 / 10

Features   4 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   6 / 10

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Personalised service like a small bank with big bank options.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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IMB have been really great - after getting our home loan with them after previously after an account with the big four, the customer service difference was amazing. They really do remember our names when we come in! Also a really competitive rate compared with the rest of the market.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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IMB is great.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I gave this harsh review for one reason. I had banked with the IMB since I was a child. When I took over a Transport company in my twenties, I continued to use them for every service they could provide. I can say that for over twelve months I had all my incoming finances landing there, over 30K/mth. A lot of this was outgoing business expenses but I was earning very good money. I was utterly shattered when they rejected my application for a home loan, over twenty years with them and I was treated like a number. Anyway, I did get my home loan from another bank, and they have the pleasure of earning interest from my financial activities.

Price   7 / 10

Features   7 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   2 / 10

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The bank is mostly looking after its own profit.

Price   3 / 10

Features   2 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   1 / 10

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Great service, local and loan charge also fees are a good price.

Price   7 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   7 / 10

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Competitive

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Imb r really great they carter for our needs and have really great service over the phone.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Personal service from both the manager and counter staff. They know me by name and I can contact them directly.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Bought two houses, several cars, holidays never had a problem.

Price   5 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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