A car loan when the only way you know about what you owe outstanding is by ringing them up and and asking for a statement. They never call, they never send a monthly statement. Our financial adviser set it up so its fixed but there are multiple different charges in the statement as well? I don't use the adviser anymore and will be glad to be away form this loan this year finally.
Interest rate is competitive.
Did not get the right information twice.
Wouldn't bank with anyone else
Was told I could not pay off my loan sooner. Found out 3 years later that it would have been completely okay. Perhaps I spoke with a new employee but regardless, I am very upset to find out all these years I have been making gradual repayments when I could have just paid it off when I had the funds. Lots of money spent keeping the car insured and registered for no reason. Mistakes happen so I guess we just move on.
Customer service does not apply, rude to deal with and not very helpful if something goes wrong, got a phone call when first deposit was short, and a legal letter, and after going through it they had inputted my account wrong. 100% their fault, since then any interactions have been very friendly but they do not want to help if you have a difficult question or something out of the norm.
Always call me to let me know my car payment is due in 4 days, to make sure I'll be ok with the funds. Aw always happy to help and make arrangements with me if I can't make it on that date. And don't charge me extra fees when changing dates.
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,377.58 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,276.58 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 5.19% would cost $34,320.13 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.50% would cost $34,632.09 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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