I have a Money Place loan I settled using the payment details they provided me. This was settled as part of a mortgage topup and the settlement was done by the mortgagee solicitors. Two weeks later I get another debit from my account. I have spent 2 hours in phone calls trying to confirm if Money Place have the funds in a trust or holding account as its not applied to my loan. I have called them 4 times and spent over 2 hours on hold and in calls only to be advised on my most recent call that I have to prove to them the loan was paid. All they needed to do was take 5mins to check their trust account and confirm the funds are there or not but instead its up to me to run around and prove something that could have been resolved on the first call. I wouldn't recommend using them if you are looking for a great product and excellent customer service.
More MoneyPlace personal loan customer reviews