My little family and i adore our lovely Mystate assistants. They are always polite, friendly and fast. Very frendly with my daughters. My youngest is wheelchair bound and everytime she comes to a branch with me she is welcomed with stickers, stamps ect, the happy smiles makes banking a different experience. I have always and will always bank with Mystate. I have never had any problems and they always make sure myself and my children are completely happy with our visits.
They call themselves the human way to bank. Within a couple of months of my moving all my accounts over to them they announced that they were going to close their branches. If you try to phone them their wait times in holding queue are often over 30 min, never less than 15min. If you log on and try for a live chat you are informed that all representatives are busy and that you should phone them. They have no idea of the concept of customer relations.
I like the fact that there is a local bank where I can go to speak in person to the staff. The phone staff are always helpful when called. I dislike that the home loans were not competitive and switched/refinanced home loan with another bank.
I have been using MyState ever since I was 16 years old when my parents signed me up to the bank. I have never looked back and have always stayed with them. Now I am 40 years old. Fees are low or none, easy to get in contact with them and speak to Australian operators. Easy access to ATM's all over Australia and the World. Easy to to use Online Banking and Website. Most of the fees I have on my account are refunded at the start of the next month because of the account I hold and I get my wages paid into it regularly. I highly recommend MyState!
MyState is a great bank with great staff and are easy to deal with. They explain everything in great detail and make sure the customer knows what they are getting.
My family has banked with Mystate since its origins as Lanceston Bank 70 - 80 years ago. The institution has provided excellent service and competitive interest rates on all our investments, home & business loans, etc. Online banking service response to any technical help we need is always speedy & helpful.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.