Terrible. Signed up for the bonus interest rate on the savings account only to have it slashed - repeatedly. Defeats the purpose of signing up in the first place. If you don’t live near a branch and do most of your banking online, be prepared to wait anywhere from 15-30 minutes to reach a customer service operator when using phone support - they are helpful once you get through (if you can be bothered to hold for that long). The mobile app is full of glitches - regular issues logging in, constantly freezes on you, password reset was a nightmare (prompting a call to the telephone support, because what else can you do?? And then the waiting begins *again*). Ironically I’ve updated the app today (after receiving a prompt to do so and a message saying they’ve fixed a lot of the glitches) - only to find none of my sign in details are recognised, password reset has failed, and I can no longer access my account / savings. Closing my accounts ASAP - I’ve banked with plenty of places and this is by far the worst. I’m about to apply for a home loan and my broker recommended the MyState product owing to a competitive interest rate. Safe to say I’ll be going with a different lender, whose customer service leaves me feeling valued and supported.
They are an immature bank with terrible technology. I applied online for an advertised high interest saving account, they received my first deposit then I wasn’t able to transfer money between internal or external accounts. After many attempts to contact (busy call centre is only option), then I was rudely told it was a glitch in online applications and my account has been marked suspicious so now I have to print forms and send back (electronic forms are unavailable) and they wouldn’t be able to help me further. They have my money. I can’t get interest rate as no card is being sent for me to achieve 5 uses. And I can’t close accounts unless I send forms which will take weeks. Other banks have much better apps, websites and thankfully all online facilities to ID check. I wouldn’t bother with this bank. They dropped the interest rate anyway after all that effort.
Really poor customer service, extremely rude, they try to scam their customers, website is absolutely horrendous, IT and account log in issues all the time. Just isn't worth it, other banks more deserving of your business.
I've been with MyState for about 5 years now, but I'm pulling all my business out. They have closed all Queensland branches and wait times when you call are ridiculous, never less than 15 minutes.
The App and website for this bank is buggy and slow and on both it wont even allow for internal account transfers without constant issues and customer service either doesn't answer or isn't available. I've had this account for only a day and it's so annoying it makes me want to change back to my old bank.
MyState Bank staff are very courteous and helpful. Twice they have taken the initiative and stopped payment on scams of up to $3,000. Looking after me and my account makes me feel secure and I would recommend them to anyone who wants to know they and their money will be secure. I have had no problems with this bank.
My little family and i adore our lovely Mystate assistants. They are always polite, friendly and fast. Very frendly with my daughters. My youngest is wheelchair bound and everytime she comes to a branch with me she is welcomed with stickers, stamps ect, the happy smiles makes banking a different experience. I have always and will always bank with Mystate. I have never had any problems and they always make sure myself and my children are completely happy with our visits.
They call themselves the human way to bank. Within a couple of months of my moving all my accounts over to them they announced that they were going to close their branches. If you try to phone them their wait times in holding queue are often over 30 min, never less than 15min. If you log on and try for a live chat you are informed that all representatives are busy and that you should phone them. They have no idea of the concept of customer relations.
I like the fact that there is a local bank where I can go to speak in person to the staff. The phone staff are always helpful when called. I dislike that the home loans were not competitive and switched/refinanced home loan with another bank.
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