I visited the branch on Monday with my daughter. They were helpful and answered all our questions which reassured us. I rang up the branch today to see if they needed anything further, they looked into it without delay and the man offered to ring me back if they needed anything further. Checked the account and said it was set up and all should be fine. How's that for service!
The product is extremely flexible, you can change what it consists of with a phone call, this means it is also convenient and very workable for me. In short they look after me very well.
The credit co-op treats you as a valued customer not just a number or source of revenue as has been my experience with other financial institutions, They are flexible in all aspects judging each person/case on their merit.
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