I had over $600,000 to invest in a term deposit so I spoke with Qudos. They told me I needed to provide information and it would be reviewed and the term deposit would be able to be opened in 24 - 48 hours. I continually called and was told it was not able to be opened as they had not received the back of my licence. I sent this 3 times and I could see each time it went through. Finally they told me it actually take 5 - 7 days to check my information. I was told by 3 different staff members they would escalate my situation and get back to me. Day 7 and I have hard nothing. What a joke this bank is. Obviously not interested in my money. Had they told me it could take this long I would have left it with ME bank, where I had NO ISSUE. UNLIKE QUDOS.
Efficient customer service. The Term deposit rates are more competitive than the big banks. I have banked with them for the last 10 years and I would recommend them to my friends and family. Being a Credit Union, prouduct features are much simplified and easy to work out.
Angela, New South Wales, reviewed over 10 years ago
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