I had part of my bedroom ceiling fall in the winter of 2018 in the evening. They immediately got the company they deal with to come straight away to my property and the lad was out on a ladder fixing the problem in the gutters at 11 p.m. at night. He fixed what he could so no more damage could be done and then was back first thing in the morning to replace the ceiling. Then people came to plaster and paint the whole ceiling and carpet cleaner company arrived to clean and fix all the carpet. My claim was handled excellently. I even emailed RAA and gave the companies that they sent to my home a 10 out of 10 for service. I couldn't have been happier. Problem solved efficently and in such a short time frame.
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