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RAMS customer reviews

Overall rating
6.0/10
Price
6.4/10
Features
5.6/10
Customer service
6.0/10
Convenience
5.6/10
Trust
5.8/10
Based on 315 reviews as rated by the Mozo community. More about the mozo ratings

Recent RAMS customer reviews

  • RAMS Saver Account

    RAMS Saver account review

    When I started saving with RAMS, I was very happy with the interest rate that I was getting. In the last year, the rates have just gone down constantly in such a short period of time. Very disappointing! I'm seriously considering taking what I have saved to another savings bank that offers better interest rates.

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    Jamie, New South Wales, reviewed 21 days ago
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  • RAMS Home Loan

    Run away from this bank - the worst

    If I could give RAMS a zero for customer service, I would. I have been with them for four years and have had issues with them from Day 1 - they 'forgot' I requested an Offset account and then said they would charge me $400 to include once, even I asked for it in the first place. It has been that kind of chaos ever since. They never, ever respond to calls or emails, and if they do, you can be guaranteed the agent you speak to has no idea how to answer even the most basic query. My worst RAMS experience is a doozy. I spoke to an agent about what new interest rates might be available, and he said he couldn't assist me with my query as my account was "45 cents overdrawn." That was despite I had $75,000 in an offset account and the reason I was overdrawn was because RAMS had not withdrawn the right amount in the first place. Yes, 45 cents overdrawn. Avoid this shocker of a company and go somewhere - anywhere - else that knows what customer service is. Oh, and the reason I have not switched (and believe me I have tried) is I run a small, one-person business and getting a loan as a sole trader is tough. But I am about to give it another go as RAMS never, ever gets any better.

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    John, New South Wales, reviewed about 2 months ago
    More RAMS home loan customer reviews
  • RAMS Action Account

    Good but not great.

    It’s a good financial institution. However, I’d like it if they had a visa debit card, it’s annoying that I need to keep my credit cards with my other banks. Customer service it great, but I have no branches near me so there is a delay to deposit money if I bank it with their affiliated bank.

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    Kim, Victoria, reviewed 10 months ago
    More RAMS bank account customer reviews
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