They keep cutting the interest rate on Rams Saver account, now it’s barely above the Reserve bank cash rate and I would expect a much better rate from an online bank that has no bricks and mortar branches to maintain. When I first opened my account the interest rate was very good compared to the official cash rate but they have just been slashing it to the bone so it’s really not worth having. Am looking elsewhere such as putting my cash into my super and managed funds.
It’s a good financial institution. However, I’d like it if they had a visa debit card, it’s annoying that I need to keep my credit cards with my other banks. Customer service it great, but I have no branches near me so there is a delay to deposit money if I bank it with their affiliated bank.
This bank's staff are totally incompetent. Don't even know their own rules and processes. Do not use them if you have anything slightly more complex than a very simple owner-occupied loan. They are useless, don't understand business, and change the rules as they go.
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