When I started saving with RAMS, I was very happy with the interest rate that I was getting. In the last year, the rates have just gone down constantly in such a short period of time. Very disappointing! I'm seriously considering taking what I have saved to another savings bank that offers better interest rates.
More RAMS savings account customer reviewsIf I could give RAMS a zero for customer service, I would. I have been with them for four years and have had issues with them from Day 1 - they 'forgot' I requested an Offset account and then said they would charge me $400 to include once, even I asked for it in the first place. It has been that kind of chaos ever since. They never, ever respond to calls or emails, and if they do, you can be guaranteed the agent you speak to has no idea how to answer even the most basic query. My worst RAMS experience is a doozy. I spoke to an agent about what new interest rates might be available, and he said he couldn't assist me with my query as my account was "45 cents overdrawn." That was despite I had $75,000 in an offset account and the reason I was overdrawn was because RAMS had not withdrawn the right amount in the first place. Yes, 45 cents overdrawn. Avoid this shocker of a company and go somewhere - anywhere - else that knows what customer service is. Oh, and the reason I have not switched (and believe me I have tried) is I run a small, one-person business and getting a loan as a sole trader is tough. But I am about to give it another go as RAMS never, ever gets any better.
More RAMS home loan customer reviewsIt’s a good financial institution. However, I’d like it if they had a visa debit card, it’s annoying that I need to keep my credit cards with my other banks. Customer service it great, but I have no branches near me so there is a delay to deposit money if I bank it with their affiliated bank.
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