Absolutely useless bank. Their customer service policies are terrible and make it so difficult to resolve simple queries. I had an agent make mistakes during ID validation meaning I had to go on hold again and explain my situation again to a new person for no reason. What a waste of 20 minutes! Secondly, it’s genuinely easier to switch to a new bank than it is to stay with RAMS and complete a simple change. Why is that the case? RAMS is a bank living in the past and is better of being buried. Do yourself a favour and go with someone else to get better features, better rates and better service!
When I started saving with RAMS, I was very happy with the interest rate that I was getting. In the last year, the rates have just gone down constantly in such a short period of time. Very disappointing! I'm seriously considering taking what I have saved to another savings bank that offers better interest rates.
It’s a good financial institution. However, I’d like it if they had a visa debit card, it’s annoying that I need to keep my credit cards with my other banks. Customer service it great, but I have no branches near me so there is a delay to deposit money if I bank it with their affiliated bank.
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