We were customers of Shannons (both home and motor) for years and never claimed. Called recently to lodge a claim we needed on our accidental policy and found out they had cancelled our policy for no reason AND DIDN'T EVEN TELL US. We were gobsmacked and so angry. They said it was due to payments but we have always paid, and our adjoined motor policy is fine! Not only could they not actually answer my questions when I asked for more information they were stand offish and offered no solution or even apology. Now we have to start up a whole new policy for somewhere else and lose our no claims and it has cost us financially. Don't risk it, just look at the reviews these guys are a farce.
Shannons are good to deal with for classic car related issues. They are absolutely terrible when it comes to making home insurance claims. Reminds me of AAMI from the 90’s. Near on impossible to contact someone to process a claim. We have been waiting for over 6months and continue to pursue them to finalise. Lots of “ducking and weaving”. I’m assuming the tactic is to make customers give up... Feels like it’s outsourced overseas however I can’t factually verify.
Both my husband and I have had our home and motor vehicles insured with Shannons for several years now. I have now purchased a home in Victoria and will shortly be moving there. In arranging building insurance for the period prior to occupation of the property, Shannons were fantastic in understanding my personal situation (as this was a sole purchase on a joint membership) and went out of their way to advise and provide an insurance quote that could not be beaten by any other insurance competitor. When I finally occupy my home, I will be taking out a home and contents policy with Shannons, again at a competitive rate and any rebate from the current policy will be put towards the new policy. I rely entirely on their proven integrity and transparency. I have not once encountered anyone who had a bad experience with Shannons. Good work. If I had any negative comments, it would be that they use their discretion as to whom they accept as policy holders(as I know of some that were rejected), and that has to work in my and every other policy holder's benefit. I highly recommend Shannons to anyone who relies on the integrity, competitiveness and performance of their insurer. Thank you.
We have two policies with Shannons, one for home and contents for our home, the other is building insurance for our holiday home. We made a claim last year on our holiday home and it was paid out in full. I phoned them to query the amount I was being charged for the holiday home and they gave me a discount on both the holiday home and our home insurance. Can't ask for better than that. Insurance rates seem to be about average. No problems at all, very professional company.
Absolute disgrace in handling a claim for an electrical failure in our air conditioning system. Want report after report for why capacitor failed, deliberate procrastination and delays . Case manager is appalling. I am not one to write reviews but so angry with treatment from Shannon’s I had to vent.
Shannon’s home and contents insurance is great. I recently had a first claim with them and they were fantastic to deal with. Shannon’s made the whole process easy and their professionalism and prompt pay out was amazing. Can’t recommend Shannon’s highly enough to anyone wanting home and content insurance.
Good people. I've had trouble with insurers before (NRMA) but Shannons have good products and even covers my valued tools in my garage with my policy at no charge. I would really recommend this product and company to any one who need contents insurance.
I'm sure Shannon's are good in their specialist area, but for home claims, not at all. I don't feel particularly protected by the home and contents policy. I have only made two claims, one for accidental breakage and one for electrical damage: both were rejected after a drawn out process in which I had the feeling that loophole's were being sought. Also Shannon's doesn't offer pensioner's or senior's rates.
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