Teachers Mutual Bank home loan reviews

A great mutual bank for the education community and their families. Low fees and great rates coupled with some of the best member service around.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good service and products.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

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Rude customer service from loans department - not a service orientated credit union.

Price   9 / 10

Features   9 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   6 / 10

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I have been with this bank for nearly 40 years and they consistently provide very competitive rates and a high level of service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good service and good rates.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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We trust them, they are always helpful and you can talk to a person (rather than a computer) easily when you need to.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Not only do they have great products, along with some of the best rates around. They provide excellent service and are a member owned institution.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Every time I call over the phone I am only ever waiting 1 or 2 minutes, if that, before I'm talking to someone about my account. I fine their app VERY easy and fast to use at my convenience and fantastic that it shows just the information I want to see relating to my own account. It would be great if I could transfer money from my iPhone app instead of having to go through the main web site.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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A bank which places the customer first, easy to access online and staff readily available and extremely helpful when needed. The Teacher's Mutual Bank has always treated their customers as members of the bank, not just numbers.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Matched the fixed interest home loan rate of the major banks without any questions.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Staff who know what they're talking about. Extremely helpful. Cons- distance, lack of face to face communication.

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Very happy with the customer service and competitive rates with this bank, who have allowed me to purchase my first home at age 26. Flexible options mean I can have a partly fixed and partly variable loan for both security and taking advantage of changes in the rates. Really easy and the whole thing went smoothly - apparently a rare occurrence for buying property so I consider myself very lucky.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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TMB have been my bank since 1986 and my family members and many friends over the years now all enjoy their services. The staff are supportive and informative and will readily tell me how to save money. Over 3 car loans and a renovation mortgage, their services have provided flexibility with lowest costs. Now in retirement, I know my money is safe and there are no fees on the banking needs that I regularly require. I love my Teachers Mutual Bank.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Excellemt service, personalised assistance.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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This bank is fantastic for rates, customer service over the phone and internet banking. Overdraw fees are only $10 compared to $40 at other banks. There are no actual branches readily available which can be a slight hassle, but not enough to impact my overall banking experience.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   3 / 10

Trust   8 / 10

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I have switched home loans a couple of times. I have always found the process easy, customer service excellent and processing time to be within acceptable limits. I had my home loan with one of the big four and I was not as happy with the service - even though the branch was easily accessible. TMB is not convenient as far as accessibility to a branch but the online and phone support makes up for that. I am very pleased.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Competitive rates and low fees.

Price   9 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   2 / 10

Trust   8 / 10

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Customer service and product is excellent. Prompt responses to enquiries and requests and flexibility.

Price   -1 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They provide easy to understand information that helps you to make an informed decision. Personal contact is pleasant and personable, not robotic and aggressive. They treat you like they care. You are not just a number but a real person. If they feel you could be better serviced by the bank they will inform you of your options in an informative manner. Their home loans options rate much better than the big banks and they are quick to pass on adjustments if there have been interest rate changes.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Set up to help teachers and their families. Excellent options for all types of banking.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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I like the bank because it has a low interest rate and it is customer friendly.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   7 / 10

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Teachers Mutual Bank provides up to date products with accurate information to thear customers. Customers are able to make advance payments in order to maximise savings on interest. Advisers are well- informed and treat each customer with interest and respect. Advice ie easily accessible and appropriate.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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TMB passes on every interest rate reduction under this product. The bank prides itself on serving its members and profits are re-invested to ensure members are getting the best products and service. You can speak to real people if you need assistance or clarification and the application process was quick and easy. They are a great bank. I'd recommend them to anyone.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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They just charge too much for what they do.

Price   4 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   0 / 10

Trust   1 / 10

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TMB provide exceptional member service, always putting me first, listening to my needs & designing an appropriate solution.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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