This bank was great until they decided to increase our 1.95% fixed interest rate to 2.14% on the settlement day of the purchase of our first home. They didn't even, call but gave us the information via email on settlement day. They said they contacted our broker prior to settlement, however this is false. It's safe to say this definitely put a dampener on what should have been a positive experience. My partner and I are first year teachers and this banks mantra of "supporting teachers" in my experience is rubbish and the complete contrary. Furthermore, they were rude, arrogant and not understanding at all on the phone. Not even willing to negotiate or help in anyway. Once our 4 year term is up we are 100% going elsewhere. Very negative experience.
I have found Teachers Mutual Bank to have fantastic customer service. When looking at housing loans there are a lot of variables but they gave me clear, concise information so I clearly understood the terms & conditions. I've also found their rates to be very competitive which made it an easy decision for me. TMBank has such a reliable on-line service but I’ve also used their mobile service which means a bank representative comes to your house with all the paperwork ready to complete. Easy! No brokers only a bank employee which I found fabulous. I changed my loan to TMBank because of the service, ease of changing & their cheaper rate but to cap it all off, at the time there was a $1500. cash back so changing banks cost me nothing. In fact I came out with a profit! I chose the Classic Home Loan due to its flexibility of no penalties for paying extra or early finishing of the loan. I highly recommend TMBank.
They are easy to deal with. Upfront about lending options and they are competitive.
Although they're a mutual bank, they're acting like a 'big' player in the industry and treating customers like the Big 4 do. There is nothing personal or personable about this bank. As a credit union they were OK, as a bank they are not.
We chose this bank as they were highly recommended by us by family and our broker. To put things bluntly, Teachers mutual bank screwed us over at the last minute. We had a pre approval (twice!) for a loan on our land which they retracted 2 days before settlement due to a clause in the contract that our conveyancer/vendor/broker stated was a normal contractual clause. This caused us not only significant emotional stress but financial stress as we were unable to settle on time. We were left to find another lender within two days with no responsibility taken by TMB. To do that to two healthcare workers in the middle of covid-19 who have over the 20% deposit and a perfect credit score is ridiculous.
I really like TMB because the app is easy to use and allows me to manage my offset account on from my phone. The interest rate is good, although they have gone lower since I joined TMB so that is an area for improvement. Overall, I am happy with the bank.
Very helpful. No monthly fees on loan.
There are very few branches and no ATMs that don't charge a fee for transactions. Their Solutions Plus Home Loan has low fees, offset and redraw and no penalties for advanced payments.
They do not have the best rate. Works for me because they fund for a studio
Good service and products.
A great mutual bank for the education community and their families. Low fees and great rates coupled with some of the best member service around.
Rude customer service from loans department - not a service orientated credit union.
I have been with this bank for nearly 40 years and they consistently provide very competitive rates and a high level of service.
Good service and good rates.
We trust them, they are always helpful and you can talk to a person (rather than a computer) easily when you need to.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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