UniBank home loan reviews

UniBank
UniBank's overall rating for home loans

(as rated by the Mozo community)

3.0 / 10

based on 1 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from UniBank

Recent UniBank home loan reviews

UniBank

UniBank home loan review

Overall rating   3 / 10

Poor customer service

I do not think Unicredit looks after existing customers very well. I tried to change the interest rate to fixed rate, they told me to come in to their office and I did, but the documents were not ready, never received any apologies or information...

Full review

I do not think Unicredit looks after existing customers very well. I tried to change the interest rate to fixed rate, they told me to come in to their office and I did, but the documents were not ready, never received any apologies or information after that. Their website is not very user friendly. In the end we decided to switch the banks. Although our new bank tried to settle the transfer, they did not answer, did not try to assist the process. It has been more than 4 weeks now, we are still waiting. When they found out that we were switching the banks, they tried to match the rate, but it was too late. We have already found out they are no good for the existing customers, our decision did not change. They should know that we have choices and should look after the existing customers as well as new customers.

    Price   3 / 10

    Features   3 / 10

    Customer service   0 / 10

    Convenience   2 / 10

    Trust   0 / 10

Less

Kayla (WA), reviewed over 3 years ago

UniBank

UniBank home loan review

Overall rating   9 / 10

Trustworthy, local, excellent customer service

I joined Unicredit over thirty years ago and have been with them ever since. They are small and local, yet innovative. They are trustworthy and efficient to an unprecedented level. In over three decades, they have not once made an error, neglected...

Full review

I joined Unicredit over thirty years ago and have been with them ever since. They are small and local, yet innovative. They are trustworthy and efficient to an unprecedented level. In over three decades, they have not once made an error, neglected to send a statement, ignored a request or done any of the things that are unfortunately so common in so-called "customer service" today. The most spectacular thing about them is that when I was a single, twenty-one year old woman, and wanted to buy a house on my own, they happily gave me a mortgage. Every other bank, building society and credit union turned me down unless I provided them with a male guarantor, despite the fact that I had a full-time, stable, permanent job. This shows that they have always been ahead of their time. Since then, I've had savings accounts, cheque accounts, credit cards, debit cards, and insurance with them. I have remained loyal to them, and they have never let me down.

    Price   8 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   7 / 10

    Trust   10 / 10

Less

Christine (WA), reviewed over 5 years ago

UniBank

UniBank home loan review

Overall rating   4 / 10

Lower RBA cash rate = increase in home loan?!

Setting up the account was fairly straight forward and the customer service in this respect was great. ATM network is okay with rediteller being widely available but branch access is not great. Not a huge problem for me. I signed up for the...

Full review

Setting up the account was fairly straight forward and the customer service in this respect was great. ATM network is okay with rediteller being widely available but branch access is not great. Not a huge problem for me. I signed up for the equity access account at 6.2% and a couple of months on the RBA cut rates by 0.25%. Unicredits answer to this was to increase my rate to 6.50%!!! No warning, no letter and no response to my query on why the interest rate went up when the cash rate went down. Very disappointed with this action as such a drastic move has considerable interest implications. A simple letter would have been appreciated. The rate is still decent in comparison to other lenders but I find it very hard to take that an unannounced rate increase is justified in this case. The slogan on the website 'Lower rates. Pass it on.' is not applicable here. I don't believe any other lender has increased their rates!

    Price   0 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   5 / 10

    Trust   2 / 10

Less

Tango (WA), reviewed over 5 years ago

UniBank

UniBank home loan review

Overall rating   10 / 10

No account fees and lower rates

I previously had a home loan with the ANZ, and have been so much happier with Unicredit. With the ANZ, I was paying $8 every month in account fees on top of interest charges, but with Unicredit I only pay interest - there are no ongoing fees. And...

Full review

I previously had a home loan with the ANZ, and have been so much happier with Unicredit. With the ANZ, I was paying $8 every month in account fees on top of interest charges, but with Unicredit I only pay interest - there are no ongoing fees. And whenever interest rates go down, Unicredit reduces their interest rates too, and don't always increase them when they go up. They really do put customers first.

    Price   10 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

Less

Simone (WA), reviewed about 6 years ago

UniBank

UniBank home loan review

Overall rating   10 / 10

The greatest possible customer service

We wanted to do an extension to our house and this happened just when we were going on study leave and long service leave. We were able to pay our mortgage payments in advance for the period which cut back our interest payments. We were able to...

Full review

We wanted to do an extension to our house and this happened just when we were going on study leave and long service leave. We were able to pay our mortgage payments in advance for the period which cut back our interest payments. We were able to remotely extract the payments for the extension as we needed them. What other financial organisation is this considerate?

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Clive (WA), reviewed about 6 years ago

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Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $520

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    More info

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 202 loans.com.au home loan reviews

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  • NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest)

    NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest)

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility

    interest rate

    3.69% p.a. variable

    comparison rate*

    3.73% p.a.

    upfront fees

    $600

    Go to site

    More info

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility
    • Interest rate: 3.69% p.a. variable
    • Comparison rate*: 3.73% p.a.
    • Upfront fees: $600
    • Ongoing fees: $0.00
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 95.00%
    • Minimum loan amount: $20,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 864 NAB home loan reviews

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  • AMP Variable Rate Loan (Owner Occupier, Principal & Interest) (Professional Package)

    AMP Variable Rate Loan (Owner Occupier, Principal & Interest) (Professional Package)

    • Need a loan that responds to your borrowing needs and financial goals
    • Offers the flexibility to structure debt effectively
    • 3.69% Variable Rate

    interest rate

    3.64% p.a. variable

    comparison rate*

    4.02% p.a.

    upfront fees

    $295

    Go to site

    More info

    • Need a loan that responds to your borrowing needs and financial goals
    • Offers the flexibility to structure debt effectively
    • 3.69% Variable Rate
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 4.02% p.a.
    • Upfront fees: $295
    • Ongoing fees: $349.00 yearly
    • Discharge fee: $100.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: yes
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $750,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    6.3

    Based on 51 AMP home loan reviews

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    More info

  • CUA Advance Variable Home Loan (Owner Occupier, Principal & Interest)

    CUA Advance Variable Home Loan (Owner Occupier, Principal & Interest)

    • Offset your interest to save
    • Free redraw facility for easy access to additional payments
    • No monthly or application fees

    interest rate

    3.65% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $195

    Go to site

    More info

    • Offset your interest to save
    • Free redraw facility for easy access to additional payments
    • No monthly or application fees
    • Interest rate: 3.65% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $195
    • Ongoing fees: $0.00
    • Discharge fee: $500.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes - up to $50,000 maximum
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $5,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Monthly
    Overall rating

    7.8

    Based on 89 CUA home loan reviews

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  • UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • Get $1,000 cash into a USaver account on any loan (new or refinance) over $200k. (T&Cs apply).
    • 20% minimum deposit required

    interest rate

    3.69% p.a. variable

    comparison rate*

    3.69% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • Get $1,000 cash into a USaver account on any loan (new or refinance) over $200k. (T&Cs apply).
    • 20% minimum deposit required
    • Interest rate: 3.69% p.a. variable
    • Comparison rate*: 3.69% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount: $699,999
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    4.8

    Based on 56 UBank home loan reviews

    Need more information?
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    More info

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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