8.0/10

Based on 46 Orange Credit Union product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

Orange Credit Union bank accounts

Orange is a credit union that offers financial products and services to people in the Orange area. Orange offers a comprehensive range of financial products including: home, car and personal loans, savings accounts, term deposits, debit cards, credit cards and car insurance. Orange prides itself on putting its members first when it comes to finding financial solutions.

Orange Credit Union offers the following bank accounts

Rates and fees verified as correct at 14 June 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
All Purpose Savings Account

$0.00

Apple Pay, Google Wallet, Samsung Pay

0% p.a.

Budget Account

$0.00

Apple Pay, Google Wallet, Samsung Pay

0% p.a.

How are Orange Credit Union bank accounts rated?

Mozo users have rated Orange Credit Union bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
Orange Credit Union bank accounts customer reviews
Overall
7.0/10
Price
7.7/10
Features
8.8/10
Customer service
6.5/10
Convenience
8.0/10
Trust
7.3/10
Based on 7 Orange Credit Union product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent Orange Credit Union bank account reviews

Orange Credit Union All Purpose Savings Account
Overall 9/10
Best bank in Orange, better than the big 4.

The most important reason is, they have an actual physical local branch.

Read full review

The most important reason is, they have an actual physical local branch.

Price
9/10
Features
9/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
John, New South Wales, reviewed 11 months ago
Orange Credit Union All Purpose Savings Account
Overall 2/10
Zero customer service when needed

I have had a savings account with the OrangeCU for some 20 odd years now. However in recent times I've noticed a marked decline in customer support, which has now reached a breaking point. The OCU website featured a message announcing "intermittent technical issues" which was apparently affecting online banking, phone banking and their app. Attempted to access my online banking account on Thurs, and was met with an "invalid details" message. Was this due to those "intermittent" technical issues? Or I had I been hacked, my password changed? Worried as I was I decided to wait a while to see if things were corrected. They weren't. Decided to ring - the phone just rang and rang and rang. Tried their "contact us" form, nada. As I'm not living in the town with the sole physical branch anymore all I could do was wait. Next morning nothing had changed, was impossible to reach anyone. No sort of update on the website on these "intermittent" technical issues they were experiencing. Later that day another family member, who also has an account and was experiencing the same thing, let me know she actually managed to reach someone by phone (after several tries, and a nearly hour long wait on one occasion), she was told they've been swamped with calls on this issue. Apparently some update to their system had had the unforseen issue of affecting verification for online/phone/app logins, and getting around it required the OCU staff to access your account while in communication with you so you could provide a OTP etc Technical issues happen, I can forgive that. What I can't forgive is the complete and utter failure to communicate with their customers on what is happening, or the solution. Just a generic "technical difficulties" notice, that is clearly inaccurate because there's nothing intermittent about it. I was actually foolish enough to think "wow, an issue affecting so many people, they must be working around the clock to fix it." - No. They closed for the weekend, no one taking calls. So come Monday I'm back to the game of trying to reach someone so this can be sorted. Going on five days unable to access my account due to an issue at the OCUs end. Its done me for trust, and so I'll be switching my savings to another institution. I simply can't imagine such an issue lasting for so long, accompanied by such an utter lack of communication with customers, from any other bank.

Read full review

I have had a savings account with the OrangeCU for some 20 odd years now. However in recent times I've noticed a marked decline in customer support, which has now reached a breaking point. The OCU website featured a message announcing "intermittent technical issues" which was apparently affecting online banking, phone banking and their app. Attempted to access my online banking account on Thurs, and was met with an "invalid details" message. Was this due to those "intermittent" technical issues? Or I had I been hacked, my password changed? Worried as I was I decided to wait a while to see if things were corrected. They weren't. Decided to ring - the phone just rang and rang and rang. Tried their "contact us" form, nada. As I'm not living in the town with the sole physical branch anymore all I could do was wait. Next morning nothing had changed, was impossible to reach anyone. No sort of update on the website on these "intermittent" technical issues they were experiencing. Later that day another family member, who also has an account and was experiencing the same thing, let me know she actually managed to reach someone by phone (after several tries, and a nearly hour long wait on one occasion), she was told they've been swamped with calls on this issue. Apparently some update to their system had had the unforseen issue of affecting verification for online/phone/app logins, and getting around it required the OCU staff to access your account while in communication with you so you could provide a OTP etc Technical issues happen, I can forgive that. What I can't forgive is the complete and utter failure to communicate with their customers on what is happening, or the solution. Just a generic "technical difficulties" notice, that is clearly inaccurate because there's nothing intermittent about it. I was actually foolish enough to think "wow, an issue affecting so many people, they must be working around the clock to fix it." - No. They closed for the weekend, no one taking calls. So come Monday I'm back to the game of trying to reach someone so this can be sorted. Going on five days unable to access my account due to an issue at the OCUs end. Its done me for trust, and so I'll be switching my savings to another institution. I simply can't imagine such an issue lasting for so long, accompanied by such an utter lack of communication with customers, from any other bank.

Price
1/10
Features
8/10
Customer service
1/10
Convenience
1/10
Trust
6/10
Less
John, New South Wales, reviewed about 1 year ago
Orange Credit Union All Purpose Savings Account
Overall 0/10
Hopeless.

Has a strange way of dealing with community organisations. It appears that anyone can walk in and stake a claim on someone else's account.

Read full review

Has a strange way of dealing with community organisations. It appears that anyone can walk in and stake a claim on someone else's account.

Customer service
0/10
Trust
0/10
Less
Darrell, New South Wales, reviewed almost 4 years ago
Orange Credit Union Bank Account
Overall 9/10
Worth the offers

Always friendly and always help with any questions that need to be answered.

Read full review

Always friendly and always help with any questions that need to be answered.

Price
8/10
Features
8/10
Customer service
9/10
Convenience
10/10
Trust
9/10
Less
Ian, New South Wales, reviewed over 6 years ago
See all bank account reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

Bank account quick links