Lumo Energy

Lumo Energy

Lumo Energy is an Australian energy retailer that provides gas, electricity and renewable energy services to about half a million customers.

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Who is Lumo Energy?

Based out of Melbourne, Lumo Energy provides energy related products to homes as well as businesses across Victoria, South Australia and Queensland.


Lumo Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Lumo Energy available?

Lumo Energy sells gas as well as electricity in Victoria. If you live in South Australia or Queensland you can also select Lumo as your electricity provider.

Lumo Energy electricity and gas plans and packages

You can choose from a number of electricity as well as gas plans with Lumo Energy. Every state has its own plans and discount offers. Some of the options include:

  • early bird discount for paying on time
  • an open contract with no transfer fee
  • renewable energy plans

Lumo Energy plans

  • Electricity

  • Gas


Key features for Lumo Energy

Green energyGreen energy

You can make an environment-friendly choice by opting for a plan that lets you support sustainable energy in Australia. If you go with this option, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.

Shopping rewardsShopping rewards

Attention shopaholics! An added advantage with joining Lumo Energy is that you could benefit from their exclusive shopping program called Advantage Online, which gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. So when you sign up to certain specific energy packages with Lumo, you automatically also get signed up to Advantage Online.

Payment solutionsPayment solutions

With Lumo Energy you can choose from several convenient payment options such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can also mail a cheque to Lumo Energy, or alternatively, you can go to a post office and make the payment in person.

Concessions and rebatesConcessions and rebates

For customers who are facing difficult financial circumstances, making it tough for them to pay their energy bills, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you want to benefit from this service, you can call the EASE team to apply for a concession.


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Switching and moving with Lumo Energy

Lumo Energy gives you the flexibility to switch as well as move your energy account easily. If you plan to switch to Lumo, you simply need to fill out an online form and you’ll hear back from them within one business day. But if you prefer to first understand the terms of your plan, you can also call their customer service team, which is operational from Monday to Friday, between 8.30 am and 7 pm.

If you’re an existing customer with Lumo and you’re moving home, you can arrange for your energy connection to be moved easily. If you are moving in five or more business days’ time you can ask for a transfer online or over the phone. But if you need your connection to be moved in less than five days, you’ll need to call to make sure your connection has been sorted before you move into your new home. You will of course need to check if Lumo provides energy in your new area.

Lumo Energy customer reviews

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Lumo Energy Electricity

Overall 6.8*

Price

Bill clarity

Customer service

Green Friendly

176 Reviews

Lumo Energy Gas

Overall 7.7*

Price

Bill clarity

Customer service

Green Friendly

3 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Lumo Energy electricity and gas reviews

Lumo Energy

Lumo Energy electricity review

Overall rating   7 / 10

Open and constructive dialog on issues.

I can deal with my provider over the phone and come to an agreement

Full review

I can deal with my provider over the phone and come to an agreement

    Price   5 / 10

    Bill clarity   7 / 10

    Customer service   8 / 10

    Green Friendly   7 / 10

Less

Ted (VIC), reviewed 5 months ago

Lumo Energy

Lumo Energy electricity review

Overall rating   10 / 10

Wishing all companies work the same way

Awesome company

Full review

Awesome company

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Terry (VIC), reviewed 5 months ago

Lumo Energy

Lumo Energy gas review

Overall rating   9 / 10

Fair pricing and great customer service.

I pay through Centrepay and find that nearly all the year I am in credit. I can turn on lights and heating and not feel guilty. They are understanding and will give you time to pay if you get behind.

Full review

I pay through Centrepay and find that nearly all the year I am in credit. I can turn on lights and heating and not feel guilty. They are understanding and will give you time to pay if you get behind.

    Price   10 / 10

    Bill clarity   -1 / 10

    Customer service   9 / 10

    Green Friendly   7 / 10

Less

Lorraine (VIC), reviewed 5 months ago

Lumo Energy

Lumo Energy gas review

Overall rating   8 / 10

I have made savings, very happy. It's a relief .

Overall very satisfied with bills and costs. Have saved a lot since switching from AGL.

Full review

Overall very satisfied with bills and costs. Have saved a lot since switching from AGL.

    Price   9 / 10

    Bill clarity   7 / 10

    Customer service   7 / 10

    Green Friendly   9 / 10

Less

Kristie (VIC), reviewed 5 months ago

Lumo Energy

Lumo Energy electricity review

Overall rating   9 / 10

Happy to help

Ensure that you are receiving your bills monthly as we didn't realise that the services had swapped until I received a phone call and a paper copy of a late bill. They were very helpful or rectify this and remove late fees. So far so good.

Full review

Ensure that you are receiving your bills monthly as we didn't realise that the services had swapped until I received a phone call and a paper copy of a late bill. They were very helpful or rectify this and remove late fees. So far so good.

    Price   6 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

    Green Friendly   9 / 10

Less

Sarah (QLD), reviewed 6 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare Lumo Energy

Did you know that you can save up to hundreds of dollars every year by switching your energy provider? You just need to feed in your postcode into Mozo’s free comparison tool and compare Lumo Energy with other energy providers in your area and see what turns out to be the most cost effective plan for you.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

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