Lumo Energy

GloBird Energy sells and markets electricity and gas to residential as well as business customers in Victoria, New South Wales, Queensland and South Australia. Globird also won two awards in the 2023 Mozo Experts Choice Awards for Energy. Winning awards in the Solar-friendly Electricity (QLD) and Gas Plan (SA) categories.

Who is Lumo Energy?

Based out of Melbourne, Lumo Energy provides energy related products to homes as well as businesses across Victoria and South Australia.

Compare energy

Find energy plans available in your area in just seconds.

map icon

Where is Lumo Energy available?

Lumo Energy sells gas as well as electricity in Victoria and South Australia.

ACT NSW QLD NT SA TAS WA VIC
energy icon

Lumo Energy electricity and gas plans and packages

You can choose from a number of electricity as well as gas plans with Lumo Energy. Every state has its own plans and discount offers. Some of the options include:

  • early bird discount for paying on time
  • an open contract with no transfer fee
  • renewable energy plans

key icon

Key features for Lumo Energy

Green energy

You can make an environment-friendly choice by opting for a plan that lets you support sustainable energy in Australia. If you go with this option, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.

Shopping rewards

Attention shopaholics! An added advantage with joining Lumo Energy is that you could benefit from their exclusive shopping program called Advantage Online, which gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. So when you sign up to certain specific energy packages with Lumo, you automatically also get signed up to Advantage Online.

Payment solutions

With Lumo Energy you can choose from several convenient payment options such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can also mail a cheque to Lumo Energy, or alternatively, you can go to a post office and make the payment in person.

Concessions and rebates

For customers who are facing difficult financial circumstances, making it tough for them to pay their energy bills, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you want to benefit from this service, you can call the EASE team to apply for a concession.

truck icon

Switching and moving with Lumo Energy

Lumo Energy gives you the flexibility to switch as well as move your energy account easily. If you plan to switch to Lumo, you simply need to fill out an online form and you’ll hear back from them within one business day. But if you prefer to first understand the terms of your plan, you can also call their customer service team, which is operational from Monday to Friday, between 8.30 am and 7 pm.

If you’re an existing customer with Lumo and you’re moving home, you can arrange for your energy connection to be moved easily. If you are moving in five or more business days’ time you can ask for a transfer online or over the phone. But if you need your connection to be moved in less than five days, you’ll need to call to make sure your connection has been sorted before you move into your new home. You will of course need to check if Lumo provides energy in your new area.

Lumo Energy customer reviews

The Mozo community has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Icon of Electricity
Lumo Energy Electricity
Overall
Price
Bill clarity
Customer service
Green Friendly
414 reviews
Icon of Gas
Lumo Energy Gas
Overall
Price
Bill clarity
Customer service
Green Friendly
28 reviews

Recent Lumo Energy electricity and gas reviews

  • Lumo Energy Electricity

    No summary as I am looking at another provider

    Have been with Lumo for a short while, swapped to them as they were local, but thinking of moving as since being with them it is like I have no panels on my roof as bills just keep going up.

    Price
    Bill clarity
    Customer service
    Less
    Jillian, South Australia, reviewed 5 months ago
  • Lumo Energy Electricity

    Great service

    Great competitive prices and we can contact them quite easily. Only problem is that the bill takes too long to get to us so when you get the early bird discount you only have a few days to pay.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Emma, South Australia, reviewed 8 months ago
  • Lumo Energy Gas

    I would like to stay with the gas provider I'm wit

    I have both electricity and gas with lumo been with them longer than couple years cannot avoid not paying them at times feel bit too expensive

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Jason, South Australia, reviewed 9 months ago
  • Lumo Energy Electricity

    I have electricity and gas with them

    I like this provider because it's mine feel a bit expensive at times and cannot avoid not to pay it payment plans are good I stick to them

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Jason, South Australia, reviewed 9 months ago
  • Lumo Energy Electricity

    Good prices and easy to read bills.

    The bills are easy to read. Cleary showing how our household usage compares to the last bill. The prices are better than my previous supplier.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Mechelle, Victoria, reviewed 12 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Compare Lumo Energy

    Did you know that you can save up to hundreds of dollars every year by switching your energy provider? Head on over to Mozo's energy comparison tool to find out how much you could be saving. 

    Compare energy

    Find energy plans available in your area in just seconds.