Lumo Energy

Lumo Energy

Lumo Energy is an Australian energy retailer that provides gas, electricity and renewable energy services to about half a million customers.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

  • Compare now

Who is Lumo Energy?

Based out of Melbourne, Lumo Energy provides energy related products to homes as well as businesses across Victoria and South Australia.


Lumo Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Lumo Energy available?

Lumo Energy sells gas as well as electricity in Victoria. If you live in South Australia you can also select Lumo as your electricity provider.

Lumo Energy electricity and gas plans and packages

You can choose from a number of electricity as well as gas plans with Lumo Energy. Every state has its own plans and discount offers. Some of the options include:

  • early bird discount for paying on time
  • an open contract with no transfer fee
  • renewable energy plans

Lumo Energy plans

  • Electricity

  • Gas


Key features for Lumo Energy

Green energyGreen energy

You can make an environment-friendly choice by opting for a plan that lets you support sustainable energy in Australia. If you go with this option, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.

Shopping rewardsShopping rewards

Attention shopaholics! An added advantage with joining Lumo Energy is that you could benefit from their exclusive shopping program called Advantage Online, which gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. So when you sign up to certain specific energy packages with Lumo, you automatically also get signed up to Advantage Online.

Payment solutionsPayment solutions

With Lumo Energy you can choose from several convenient payment options such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can also mail a cheque to Lumo Energy, or alternatively, you can go to a post office and make the payment in person.

Concessions and rebatesConcessions and rebates

For customers who are facing difficult financial circumstances, making it tough for them to pay their energy bills, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you want to benefit from this service, you can call the EASE team to apply for a concession.


  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

  • Compare now

Switching and moving with Lumo Energy

Lumo Energy gives you the flexibility to switch as well as move your energy account easily. If you plan to switch to Lumo, you simply need to fill out an online form and you’ll hear back from them within one business day. But if you prefer to first understand the terms of your plan, you can also call their customer service team, which is operational from Monday to Friday, between 8.30 am and 7 pm.

If you’re an existing customer with Lumo and you’re moving home, you can arrange for your energy connection to be moved easily. If you are moving in five or more business days’ time you can ask for a transfer online or over the phone. But if you need your connection to be moved in less than five days, you’ll need to call to make sure your connection has been sorted before you move into your new home. You will of course need to check if Lumo provides energy in your new area.

Lumo Energy customer reviews

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Lumo Energy Electricity

Overall 6.8*

Price

Bill clarity

Customer service

Green Friendly

176 Reviews

Lumo Energy Gas

Overall 7.7*

Price

Bill clarity

Customer service

Green Friendly

3 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Lumo Energy electricity and gas reviews

Lumo Energy

Lumo Energy electricity review

Overall rating   10 / 10

Great customer service

English speaking representatives that put the customer first. Don't waste my time - great rates.

Full review

English speaking representatives that put the customer first. Don't waste my time - great rates.

    Price   10 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Christina (VIC), reviewed 5 months ago

Lumo Energy

Lumo Energy electricity review

Overall rating   10 / 10

Easy to understand billing

Great customer experience to receive a regular bill which is consistently clear to understand.

Full review

Great customer experience to receive a regular bill which is consistently clear to understand.

    Price   10 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Kerrie (VIC), reviewed 5 months ago

Lumo Energy

Lumo Energy electricity review

Overall rating   10 / 10

Being a new customer I was guided properly

They are always updating changes. Totally honest with data and prices. The company has also gone green so there is less paperwork for environmental concerns. Overall are highly satisfied customer.

Full review

They are always updating changes. Totally honest with data and prices. The company has also gone green so there is less paperwork for environmental concerns. Overall are highly satisfied customer.

    Price   10 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

William (QLD), reviewed 5 months ago

Lumo Energy

Lumo Energy electricity review

Overall rating   10 / 10

This is a great company to deal with!

Although I was skeptical upon first speaking to our door to door sales representative, he was very friendly and not too pushy - his main goal was to just get us the right deal. Since dealing with Lumo Energy, I haven't had any issues. I think the...

Full review

Although I was skeptical upon first speaking to our door to door sales representative, he was very friendly and not too pushy - his main goal was to just get us the right deal. Since dealing with Lumo Energy, I haven't had any issues. I think the only con is that you have to pay monthly and paying quarterly worked a lot better for us. However, they allow you to set up a direct debit with Amex credit cards so this has saved me a lot of hassles and allowed me to rack up my rewards points each month!

    Price   7 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Jessica (VIC), reviewed 5 months ago

Lumo Energy

Lumo Energy electricity review

Overall rating   1 / 10

Competitive prices with poor service

The electricity in unreliable with a lot of random outages, very disappointed.

Full review

The electricity in unreliable with a lot of random outages, very disappointed.

    Price   0 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

John (VIC), reviewed 5 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare Lumo Energy

Did you know that you can save up to hundreds of dollars every year by switching your energy provider? You just need to feed in your postcode into Mozo’s free comparison tool and compare Lumo Energy with other energy providers in your area and see what turns out to be the most cost effective plan for you.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

  • Compare now