Based out of Melbourne, Lumo Energy provides energy related products to homes as well as businesses across Victoria and South Australia.
Lumo Energy sells gas as well as electricity in Victoria. If you live in South Australia you can also select Lumo as your electricity provider.
You can choose from a number of electricity as well as gas plans with Lumo Energy. Every state has its own plans and discount offers. Some of the options include:
You can make an environment-friendly choice by opting for a plan that lets you support sustainable energy in Australia. If you go with this option, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.
Attention shopaholics! An added advantage with joining Lumo Energy is that you could benefit from their exclusive shopping program called Advantage Online, which gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. So when you sign up to certain specific energy packages with Lumo, you automatically also get signed up to Advantage Online.
With Lumo Energy you can choose from several convenient payment options such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can also mail a cheque to Lumo Energy, or alternatively, you can go to a post office and make the payment in person.
For customers who are facing difficult financial circumstances, making it tough for them to pay their energy bills, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you want to benefit from this service, you can call the EASE team to apply for a concession.
Lumo Energy gives you the flexibility to switch as well as move your energy account easily. If you plan to switch to Lumo, you simply need to fill out an online form and you’ll hear back from them within one business day. But if you prefer to first understand the terms of your plan, you can also call their customer service team, which is operational from Monday to Friday, between 8.30 am and 7 pm.
If you’re an existing customer with Lumo and you’re moving home, you can arrange for your energy connection to be moved easily. If you are moving in five or more business days’ time you can ask for a transfer online or over the phone. But if you need your connection to be moved in less than five days, you’ll need to call to make sure your connection has been sorted before you move into your new home. You will of course need to check if Lumo provides energy in your new area.
The Mozo communicty has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Haven’t had a problem with Lumo when I’ve needed help with paying my bills with extensions to pay or payment plans. Our account has been high but waiting for next account to shop around for a better deal.
Failed to compensate when rates reduced. 9 other neighbours in street also ripped off. Independent body came and told us our rights. Lumo Energy have no credibility and when they don't pass on reductions as sanctioned by government they are acting illegally = unethical!
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Did you know that you can save up to hundreds of dollars every year by switching your energy provider? Head on over to Mozo's energy comparison tool to find out how much you could be saving.