Lumo Energy

Lumo Energy is an Australian energy retailer that provides gas, electricity and renewable energy services to about half a million customers. In 2019, Lumo Energy received a 2019 Mozo Experts Choice Award in the small business gas plan category for Victoria. 

Who is Lumo Energy?

Based out of Melbourne, Lumo Energy provides energy related products to homes as well as businesses across Victoria and South Australia.

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Where is Lumo Energy available?

Lumo Energy sells gas as well as electricity in Victoria. If you live in South Australia you can also select Lumo as your electricity provider.

ACT NSW QLD NT SA TAS WA VIC
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Lumo Energy electricity and gas plans and packages

You can choose from a number of electricity as well as gas plans with Lumo Energy. Every state has its own plans and discount offers. Some of the options include:

  • early bird discount for paying on time
  • an open contract with no transfer fee
  • renewable energy plans

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Key features for Lumo Energy

Green energy

You can make an environment-friendly choice by opting for a plan that lets you support sustainable energy in Australia. If you go with this option, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.

Shopping rewards

Attention shopaholics! An added advantage with joining Lumo Energy is that you could benefit from their exclusive shopping program called Advantage Online, which gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. So when you sign up to certain specific energy packages with Lumo, you automatically also get signed up to Advantage Online.

Payment solutions

With Lumo Energy you can choose from several convenient payment options such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can also mail a cheque to Lumo Energy, or alternatively, you can go to a post office and make the payment in person.

Concessions and rebates

For customers who are facing difficult financial circumstances, making it tough for them to pay their energy bills, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you want to benefit from this service, you can call the EASE team to apply for a concession.

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Switching and moving with Lumo Energy

Lumo Energy gives you the flexibility to switch as well as move your energy account easily. If you plan to switch to Lumo, you simply need to fill out an online form and you’ll hear back from them within one business day. But if you prefer to first understand the terms of your plan, you can also call their customer service team, which is operational from Monday to Friday, between 8.30 am and 7 pm.

If you’re an existing customer with Lumo and you’re moving home, you can arrange for your energy connection to be moved easily. If you are moving in five or more business days’ time you can ask for a transfer online or over the phone. But if you need your connection to be moved in less than five days, you’ll need to call to make sure your connection has been sorted before you move into your new home. You will of course need to check if Lumo provides energy in your new area.

Lumo Energy customer reviews

The Mozo communicty has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Icon of Electricity
Lumo Energy Electricity
Overall
7.2 /10
Price
Bill clarity
Customer service
Green Friendly
300 reviews
Icon of Gas
Lumo Energy Gas
Overall
7.6 /10
Price
Bill clarity
Customer service
Green Friendly
16 reviews

Recent Lumo Energy electricity and gas reviews

  • Lumo Energy Electricity review

    Overall rating   8 / 10
    Have been the cheapest each time i have reviewed.

    They have been very competitive every time I have enquired about prices.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    7 / 10
    Green Friendly
    7 / 10
    Less
    Craig, Victoria, reviewed about 2 months ago
  • Lumo Energy Electricity review

    Overall rating   9 / 10
    Friendly customer service and good product.

    I like the way Lumo tell you that they have a product that would save you money - although they don't automatically switch you!

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    7 / 10
    Less
    Neil, Victoria, reviewed 6 months ago
  • Lumo Energy Electricity review

    Overall rating   10 / 10
    Great to do business with.

    I have been with Lumo for many years now, and had never had any problems . There prices are quite competitive and great customer service. Always receiving updates about the company and what they have on offer. So always well informed.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Ferida, South Australia, reviewed 10 months ago
  • Lumo Energy Electricity review

    Overall rating   9 / 10
    Good Company to deal with!!

    We are very happy with Lumo!! Good discounts and easy to read bills, plus amiable customer service people to answer queries or to negotiate a new deal.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Monica, Victoria, reviewed 10 months ago
  • Lumo Energy Gas review

    Overall rating   1 / 10
    Misleading overpriced bills in excess of usage

    They have repeatedly overcharged me claiming the bill is accurate. On one occasion I rang to challenge the bill. The person could not have been less helpful or more infuriating. I explained the bill could not be correct as the only gas I used was for my hot water & hydronic heating unit. As this had not been working for the entire billing period I had used precisely no gas. They then asked if I was suggesting I had a gas leak. I said no that I was suggesting their bill was incorrect. She then went on in detail to tell me someone could be sent to check if there was a gas leak. This would be free of charge if a leak was found but would cost me $99.00 if there was no leak. I told her I did not want this as I did not believe there was a gas leak. We then spent a while going around in circles as I reminded her she had suggested there was a gas leak not I and that I believed the bill was incorrect. After at least 45 very frustrating minutes she told me the bill was actually an estimated bill. We then had a fruitless discussion as to why they did not engage people who would actually read the meter. I did not pay that bill. They did actually read the meter. Even though I did not pay that grossly inaccurate and highly misleading bill, I then had very little to pay for the next bill as they had overcharged me to such a degree on the bill or bills prior to the one prompting my complaint. The above was not an isolated event. I also received another bill which was much greater than for the same time the previous year. I had been away for quite a period and as stated above only have a single gas device. As I did not heat my house or use hot water while away the bill was clearly incorrect. After much time and frustrating effort they again acknowledged it was an estimated account. I told them I would pay the next bill based upon an actual reading. Again that account was a mere shadow of the former highly inflated account. You must wonder why I have not changed providers. I have bipolar disorder and am frequently unwell. This interferes with my ability to organise my way out of a paper bag much less take on an energy company with its might and power and obvious obscuration of the facts. When I finally did arrange to change, on the day I was due to switch over, I received my first spontaneous call from the company from someone who actually wanted to do some of assistance to me. Even on this occasion they annoyed and upset me as they offered me a significantly better deal, not because I was a loyal long standing client but because, otherwise, I would have changed companies. When I said this was an extremely disappointing policy and approach to customer service the response was that it was company policy and everyone did it that way. I as I do not know the policies of other companies, how do I know whether or not this is true. As the deal they offered was significantly better than the one offered by the other company and as I have lost my job due to my illness and very severe repeated bouts of depression, I stayed with them. It however does not leave me with a warm gas fuelled hydronically heated glow about Lumo Energy. If I was well enough I would try to find a better provider.

    Price
    1 / 10
    Bill clarity
    1 / 10
    Customer service
    0 / 10
    Less
    Janette, Victoria, reviewed almost 2 years ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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