Lumo Energy

Lumo Energy is an Australian energy retailer that provides gas, electricity and renewable energy services to about half a million customers. In 2020, Lumo Energy received a Mozo Experts Choice Award in the Small Business Gas Plan category for South Australia as well as four 2021 Mozo People's Choice Awards

Who is Lumo Energy?

Based out of Melbourne, Lumo Energy provides energy related products to homes as well as businesses across Victoria and South Australia.

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Where is Lumo Energy available?

Lumo Energy sells gas as well as electricity in Victoria. If you live in South Australia you can also select Lumo as your electricity provider.

ACT NSW QLD NT SA TAS WA VIC
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Lumo Energy electricity and gas plans and packages

You can choose from a number of electricity as well as gas plans with Lumo Energy. Every state has its own plans and discount offers. Some of the options include:

  • early bird discount for paying on time
  • an open contract with no transfer fee
  • renewable energy plans

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Key features for Lumo Energy

Green energy

You can make an environment-friendly choice by opting for a plan that lets you support sustainable energy in Australia. If you go with this option, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.

Shopping rewards

Attention shopaholics! An added advantage with joining Lumo Energy is that you could benefit from their exclusive shopping program called Advantage Online, which gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. So when you sign up to certain specific energy packages with Lumo, you automatically also get signed up to Advantage Online.

Payment solutions

With Lumo Energy you can choose from several convenient payment options such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can also mail a cheque to Lumo Energy, or alternatively, you can go to a post office and make the payment in person.

Concessions and rebates

For customers who are facing difficult financial circumstances, making it tough for them to pay their energy bills, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you want to benefit from this service, you can call the EASE team to apply for a concession.

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Switching and moving with Lumo Energy

Lumo Energy gives you the flexibility to switch as well as move your energy account easily. If you plan to switch to Lumo, you simply need to fill out an online form and you’ll hear back from them within one business day. But if you prefer to first understand the terms of your plan, you can also call their customer service team, which is operational from Monday to Friday, between 8.30 am and 7 pm.

If you’re an existing customer with Lumo and you’re moving home, you can arrange for your energy connection to be moved easily. If you are moving in five or more business days’ time you can ask for a transfer online or over the phone. But if you need your connection to be moved in less than five days, you’ll need to call to make sure your connection has been sorted before you move into your new home. You will of course need to check if Lumo provides energy in your new area.

Lumo Energy customer reviews

The Mozo communicty has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Lumo Energy Electricity
Overall
Price
Bill clarity
Customer service
Green Friendly
377 reviews
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Lumo Energy Gas
Overall
Price
Bill clarity
Customer service
Green Friendly
24 reviews

Recent Lumo Energy electricity and gas reviews

  • Lumo Energy Electricity

    Too expensive

    It is just too expensive.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Adam, Victoria, reviewed 2 days ago
  • Lumo Energy Electricity

    Excellent supply

    Lumo energy never gives a problem all accounts are on time billing is accurate and supply is very good we never have a problem.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Grahame, Victoria, reviewed 4 days ago
  • Lumo Energy Electricity

    Great prices, service. Reward card? not so much.

    In terms of energy prices and provision, I'm very pleased with Lumo Energy. They give a very healthy discount for on-time payment of bills. An easy way to achieve this discount every bill time, is to pay by instalments (Direct Debit) or, as I do, pay a set amount each fortnight (two weeks) to Lumo. This amount roles over and basically covers the bill when it comes in every 3 months or so. Easy to set this up, and stay ahead of the game, to get a really good discount for being all paid up! It really help manage budgeting. I have had no real issues with power supply at all. Now, they do supply a card which was promised to deliver some discounts on use at cinema, for purchase of tickets etc. But the only complaint - if you want to call it that - is that I've yet to see any discounts for anything, using this card. Nobody I've shown the card to, seems to know about any discounts available to customers using the Lumo card. So that's a little disappointing, but other than that, no complaints at all.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    S, South Australia, reviewed 4 days ago
  • Lumo Energy Electricity

    poor communication.

    Communication by this company is appalling. They don't reply to inquiries.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Bob, Victoria, reviewed 17 days ago
  • Lumo Energy Electricity

    OK provider

    Reliable supply. Bills accurate. Poor communication.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Linda, Queensland, reviewed 17 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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