Lumo Energy

Lumo Energy is an Australian energy retailer that provides gas, electricity and renewable energy services to about half a million customers. In 2020, Lumo Energy received a Mozo Experts Choice Award in the Small Business Gas Plan category for South Australia. 

Who is Lumo Energy?

Based out of Melbourne, Lumo Energy provides energy related products to homes as well as businesses across Victoria and South Australia.

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Where is Lumo Energy available?

Lumo Energy sells gas as well as electricity in Victoria. If you live in South Australia you can also select Lumo as your electricity provider.

ACT NSW QLD NT SA TAS WA VIC
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Lumo Energy electricity and gas plans and packages

You can choose from a number of electricity as well as gas plans with Lumo Energy. Every state has its own plans and discount offers. Some of the options include:

  • early bird discount for paying on time
  • an open contract with no transfer fee
  • renewable energy plans

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Key features for Lumo Energy

Green energy

You can make an environment-friendly choice by opting for a plan that lets you support sustainable energy in Australia. If you go with this option, an equivalent of 10% of your electricity consumption will be derived from government accredited renewable energy and fed back into the grid.

Shopping rewards

Attention shopaholics! An added advantage with joining Lumo Energy is that you could benefit from their exclusive shopping program called Advantage Online, which gives you access to multiple discounts on gift cards, movie tickets and even holiday packages. So when you sign up to certain specific energy packages with Lumo, you automatically also get signed up to Advantage Online.

Payment solutions

With Lumo Energy you can choose from several convenient payment options such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can also mail a cheque to Lumo Energy, or alternatively, you can go to a post office and make the payment in person.

Concessions and rebates

For customers who are facing difficult financial circumstances, making it tough for them to pay their energy bills, Lumo has an Energy Account Support and Enquiries (EASE) team, which provides access to financial services and support options for your account. If you want to benefit from this service, you can call the EASE team to apply for a concession.

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Switching and moving with Lumo Energy

Lumo Energy gives you the flexibility to switch as well as move your energy account easily. If you plan to switch to Lumo, you simply need to fill out an online form and you’ll hear back from them within one business day. But if you prefer to first understand the terms of your plan, you can also call their customer service team, which is operational from Monday to Friday, between 8.30 am and 7 pm.

If you’re an existing customer with Lumo and you’re moving home, you can arrange for your energy connection to be moved easily. If you are moving in five or more business days’ time you can ask for a transfer online or over the phone. But if you need your connection to be moved in less than five days, you’ll need to call to make sure your connection has been sorted before you move into your new home. You will of course need to check if Lumo provides energy in your new area.

Lumo Energy customer reviews

The Mozo communicty has rated Lumo Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Lumo Energy’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Icon of Electricity
Lumo Energy Electricity
Overall
7.3 /10
Price
Bill clarity
Customer service
Green Friendly
315 reviews
Icon of Gas
Lumo Energy Gas
Overall
7.6 /10
Price
Bill clarity
Customer service
Green Friendly
17 reviews

Recent Lumo Energy electricity and gas reviews

  • Lumo Energy Electricity review

    Overall rating   10 / 10
    Overall satisfied.

    Haven’t had a problem with Lumo when I’ve needed help with paying my bills with extensions to pay or payment plans. Our account has been high but waiting for next account to shop around for a better deal.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    8 / 10
    Green Friendly
    10 / 10
    Less
    Raeleen, South Australia, reviewed 2 days ago
  • Lumo Energy Electricity review

    Overall rating   9 / 10
    Excellent.

    Price, service and bills are easy to understand.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    8 / 10
    Green Friendly
    8 / 10
    Less
    Jacqueline, Victoria, reviewed 6 days ago
  • Lumo Energy Electricity review

    Overall rating   9 / 10
    lumo is best

    great pricing deal

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Jillian, South Australia, reviewed 25 days ago
  • Lumo Energy Electricity review

    Overall rating   7 / 10
    Discounts are Great

    Their discounts make the bill very cheap.

    Price
    9 / 10
    Bill clarity
    10 / 10
    Less
    Tess, Victoria, reviewed 25 days ago
  • Lumo Energy Electricity review

    Overall rating   1 / 10
    Lumo Energy are dishonest.

    Failed to compensate when rates reduced. 9 other neighbours in street also ripped off. Independent body came and told us our rights. Lumo Energy have no credibility and when they don't pass on reductions as sanctioned by government they are acting illegally = unethical!

    Price
    1 / 10
    Bill clarity
    4 / 10
    Customer service
    2 / 10
    Green Friendly
    2 / 10
    Less
    Helen, Victoria, reviewed 26 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Lumo Energy

    Did you know that you can save up to hundreds of dollars every year by switching your energy provider? Head on over to Mozo's energy comparison tool to find out how much you could be saving. 

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