Powershop is owned by Meridian Energy, a 100% renewable energy company operating wind farms and hydro stations across Australia and New Zealand. Powershop is passionate about renewable energy and helping customers to save money on their electricity bills. Its online platform enables customers to track their electricity consumption and spending, purchase their power in a way that makes sense for them whether its to support the environment or get the cheapest power.
Powershop currently operates in Victoria, NSW, South Australia and south-east Queensland. So if you are looking for electricity plans and packages for your home or business in these three states, you may be eligible to apply to Powershop.
Powershop is the first electricity company to get that you are different from your neighbour, your best friend and the family living in the mansion three suburbs over. With Powershop no one electricity plan fits all so you can tailor your package to suit your needs (or budget). With a Powershop electricity service you will be charged a simple cost per unit price for your electricity, there is no split out between usage and supply charges, just one easy to compare cost per unit.
Powershop is working towards preserving the Renewable Energy Target (RET). You can buy 100% GreenPower products from Powershop and even pick the renewable industry that you want to support including community energy projects, landfill gas, energy from sugar milling and other wind farms.
Powershop really is a power shop. It gives you the option to shop around online for specials on your electricity. Whether you want to get a winter top up pack or a green pack that will help you do a bit more for the environment you can pre-purchase your power to use now or 2 months from now.
Bill shock is now a thing of the past thanks to the powershop app that allows you to track your electricity usage and bill as often as you like. You’ll also receive weekly and monthly emails or you can log-in to your account at any time to get updated about your electricity consumption and spending.
You can choose from a number of options to pay your Powershop electricity bill. You can make a payment using your credit card, set-up a direct debit account or use Internet banking.
Moving your electricity plan with Powershop is an easy process as it can be done completely online. Just plug in your details online. If you’re switching providers, you won’t need to contact your old supplier, Powershop will do that for you and arrange for the switch.
The entire procedure generally takes about 3-4 weeks and Powershop will keep you updated via email. After sign up there is a 60 day guarantee for you to make up your mind whether Powershop is for you, if not, you can switch back to your old supplier and be refunded any unused power.
If you are moving house you will need to call Powershop 3-4 days before your move to organise your new electricity connection.
The Mozo communicty has rated Powershop products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Powershop was awarded a Mozo People's Choice Award for its high level of customer satisfaction in 2019. You can read customer reviews and ratings below to see how it ranks on other factors.
Overall they're not bad, but the feed in tariff is not as generous as Diamond Energy and you get a credit rather than cash back into your bank as with Diamond. Website is relatively easy to use. You can pre-purchase energy for cheaper prices. We switched to them from Diamond as they were "greener", but now that Diamond is almost as green, maybe we should/would have stayed with Diamond.
Customer service is excellent, prices are very competitive and they are doing their bit for the environment. Very satisfied with Powershop as my electricity and gas provider.
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Keen to see how Powershop compares to some other retailers in the market? Then make your next stop our energy comparison tool.