Simply Energy

Simply Energy is one of the fastest growing energy retailers in Australia providing electricity, gas and energy related services to over half a million customers. In 2021, Simply Energy won seven different Mozo Experts Choice Awards most of them in the small business energy provider categories and in 2021 it picked up a Mozo People's Choice Award.

Who is Simply Energy?

For more than a decade, Simply Energy has been powering homes and businesses across several states including Victoria, South Australia, New South Wales and Queensland.

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Where is Simply Energy available?

Simply Energy offers electricity plans to domestic, business and commercial customers in Victoria, South Australia, Queensland, Western Australia and New South Wales. At the moment, Simply Energy gas plans are available only in Victoria and South Australia.

ACT NSW QLD NT SA TAS WA VIC
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Simply Energy electricity and gas plans and packages

Simply Energy offers a range of competitive energy plans from individual electricity options to dual fuel services. The tariffs, discounts and terms of each energy package vary depending on which state you live in and energy plan you choose. You may be eligible for a number of attractive discounts off your electricity or gas bills if you opt for e-billing and pay on time via direct debit or automatic payment from your credit card. All of Simply Energy plans have no termination fees or lock-in contracts.

There is a loyalty rebate available with some Simply Energy plans when you sign up for a contract for 12 months. Simply Energy also offers energy plans exclusively tailored to members of its partner organisations such as RAA, NRMA, Village Cinemas, Big 4 Holiday Parks and WA Seniors. These plans generally offer additional benefits such as bonus gifts and vouchers from online retailers.

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Simply Energy features to keep in mind

Renewable energy

You can support the renewable energy industry by adding GreenPower to your Simply Energy electricity plan at any time. When you purchase GreenPower, Simply Energy will purchase the equivalent amount of electricity from accredited renewable energy generators such as wind turbines and solar panels and add it to the national electricity grid on your behalf.

Energy efficiency solutions

There is a range of energy efficiency solutions on offer to help you reduce your household’s impact on the environment and save money including rooftop solar power systems and LED lighting. Simply Energy also offers customers access to its online store where you can purchase energy saving products.

Easy bill payment

With Simply Energy you can choose between online, automatic or in person payment methods. You can pay your energy bill via direct debit, BPAY or credit card. If you aren’t comfortable with Internet or phone banking, you can mail a cheque to Simply Energy or pay in person at the post office. You can also register online or download the MyPost Digital Mailbox app which will give you a friendly notification when your Simply Energy bill is issued.

Pay by instalments

If you think paying your energy bill all in one go each quarter is draining your finances, Simply Energy also gives the option to pay in instalments up until the due date of your electricity or gas bill.

Manage your account online

You can manage your customer account with Simply Energy completely online and hassle free. With a digital account, you’ll be able to view your bills whenever you like, sign up for a direct debit agreement and even update your details. To create your online account, simply fill in your customer number (shown on the bottom of your bill), surname and postcode - and you’re done!

Concessions and rebates

You may be eligible for a state based energy concession or rebate on your Simply Energy bill. For instance, there is a Medical Cooling Concession available to residents in Queensland and a Life Support Concession for New South Wales residents who meet the eligibility requirements.

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Switching and moving with Simply Energy

Switching

If you want to switch to a Simply Energy plan for your household energy needs, there is a quick online application. The process is divided into four easy steps; pick an energy plan, choose a payment option, select your energy type (i.e. gas, electricity or both depending on your area) and confirm when you’re happy with everything. You may also be need to provide additional information if you have solar panels or a feed in meter and if you’re on a Flexible Pricing Tariff.

Moving

In just a few minutes, you can arrange to have your energy services transferred to your new home. You will need to call Simply Energy’s relocation team during their call centre hours, or if this is inconvenient you can fill in the online form to request a call back. Ensure that you notify Simply Energy at least three business days before you move out and have details of your new address and meter number handy.

Simply Energy customer reviews

The Mozo communicty has rated Simply Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Want to hear what real customers think of Simply Energy’s products and services? We’ve asked the Mozo community and here’s what they had to say.

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Simply Energy Electricity
Overall
Price
Bill clarity
Customer service
Green Friendly
382 reviews
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Simply Energy Gas
Overall
Price
Bill clarity
Customer service
Green Friendly
41 reviews

Recent Simply Energy electricity and gas reviews

  • Simply Energy Gas

    Issue free service

    Their customer service is good, I've never had any issues with the service or supple. Their prices are reasonable. The portal is easy to navigate and there are multiple payment methods.

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    Green Friendly
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    Sarah, Victoria, reviewed 13 days ago
  • Simply Energy Electricity

    Reasonable prices, good customer service

    Their prices are reasonable and they have good customer service. They do not provide a Solar installation service, which was disappointing, but they have solar compatible plans. The portal is easy to use and good range of payment options.

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    Bill clarity
    Customer service
    Green Friendly
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    Sarah, Victoria, reviewed 13 days ago
  • Simply Energy Electricity

    Good service. Cheap and affordable.

    Simply Energy is cheap and affordable and have good discounts for on time payments. Staff are polite and friendly and easy to deal with.

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    Bill clarity
    Customer service
    Green Friendly
    Less
    Matthew, Victoria, reviewed 18 days ago
  • Simply Energy Electricity

    really happy

    Great discounts. Good early pay on time discounts.

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    Customer service
    Green Friendly
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    Carmelina, Victoria, reviewed 21 days ago
  • Simply Energy Electricity

    could be my last year with this company

    Have been with this company for many years and have just found out there are others that are cheaper for the same things and this looks like the last year with them, there is no reason for a company not to be looking after there long time customers.

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    Bill clarity
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    Less
    Rodney, Victoria, reviewed about 1 month ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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