Simply Energy

Simply Energy

Simply Energy is one of the fastest growing energy retailers in Australia providing electricity, gas and energy related services to over half a million customers.

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Who is Simply Energy?

For more than a decade, Simply Energy has been powering homes and businesses across several states including Victoria, South Australia, New South Wales and Queensland.


Simply Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Simply Energy available?

Simply Energy offers electricity plans to domestic, business and commercial customers in Victoria, South Australia, Queensland and New South Wales. At the moment, Simply Energy gas plans are available only in Victoria and South Australia.

Simply Energy electricity and gas plans and packages

Simply Energy offers a range of competitive energy plans from individual electricity options to dual fuel services. The tariffs, discounts and terms of each energy package vary depending on which state you live in and energy plan you choose. You may be eligible for a number of attractive discounts off your electricity or gas bills if you opt for e-billing and pay on time via direct debit or automatic payment from your credit card. Most Simply Energy plans have termination fees, so it’s a good idea to check the exact contract duration and specifications of your energy plan before you sign up.

There is a loyalty rebate available with some Simply Energy plans when you sign up for a contract for 12 months. Simply Energy also offers energy plans exclusively tailored to members of its partner organisations such as RACV, Qantas, NRMA, South Sydney Rabbitohs, Village Cinemas and Hawks. These plans generally offer additional benefits such as bonus gifts and vouchers from online retailers.

Simply Energy plans

  • Electricity

  • Gas


Simply Energy features to keep in mind

Renewable energyRenewable energy

You can support the renewable energy industry by adding GreenPower to your Simply Energy electricity plan at any time. When you purchase GreenPower, Simply Energy will purchase the equivalent amount of electricity from accredited renewable energy generators such as wind turbines and solar panels and add it to the national electricity grid on your behalf.

Energy efficiency solutionsEnergy efficiency solutions

There is a range of energy efficiency solutions on offer to help you reduce your household’s impact on the environment and save money including rooftop solar power systems and LED lighting. Simply Energy also offers customers access to its online store where you can purchase energy saving products.

Easy bill paymentEasy bill payment

With Simply Energy you can choose between online, automatic or in person payment methods. You can pay your energy bill via direct debit, BPAY or credit card. If you aren’t comfortable with Internet or phone banking, you can mail a cheque to Simply Energy or pay in person at the post office. You can also register online or download the MyPost Digital Mailbox app which will give you a friendly notification when your Simply Energy bill is issued.

Pay by instalmentsPay by instalments

If you think paying your energy bill all in one go each quarter is draining your finances, Simply Energy also gives the option to pay in instalments up until the due date of your electricity or gas bill.

Manage your account onlineManage your account online

You can manage your customer account with Simply Energy completely online and hassle free. With a digital account, you’ll be able to view your bills whenever you like, sign up for a direct debit agreement and even update your details. To create your online account, simply fill in your customer number (shown on the bottom of your bill), surname and postcode - and you’re done!

Concessions and rebatesConcessions and rebates

You may be eligible for a state based energy concession or rebate on your Simply Energy bill. For instance, there is a Medical Cooling Concession available to residents in Queensland and a Life Support Concession for New South Wales residents who meet the eligibility requirements.


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Switching and moving with Simply Energy

Switching

If you want to switch to a Simply Energy plan for your household energy needs, there is a quick online application. The process is divided into four easy steps; pick an energy plan, choose a payment option, select your energy type (i.e. gas, electricity or both depending on your area) and confirm when you’re happy with everything. You may also be need to provide additional information if you have solar panels or a feed in meter and if you’re on a Flexible Pricing Tariff.

Moving

In just a few minutes, you can arrange to have your energy services transferred to your new home. You will need to call Simply Energy’s relocation team during their call centre hours, or if this is inconvenient you can fill in the online form to request a call back. Ensure that you notify Simply Energy at least three business days before you move out and have details of your new address and meter number handy.

Simply Energy customer reviews

Want to hear what real customers think of Simply Energy’s products and services? We’ve asked the Mozo community and here’s what they had to say.

Simply Energy Electricity

Overall 7.0*

Price

Bill clarity

Customer service

Green Friendly

147 Reviews

Simply Energy Gas

Overall 6.6*

Price

Bill clarity

Customer service

Green Friendly

11 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Simply Energy electricity and gas reviews

Simply Energy

Simply Energy electricity review

Overall rating   10 / 10

Reliable, flexible with excellent customer service

I like the ability to Direct Debit and that offers to check for better rates without having to remember to contact them myself. Phone operators are friendly and helpful. As with everyone, the costs are rising too high. Very few blackouts and...

I like the ability to Direct Debit and that offers to check for better rates without having to remember to contact them myself. Phone operators are friendly and helpful. As with everyone, the costs are rising too high. Very few blackouts and rarely more than 24 hours. Information hotline/support is excellent. My gas is also with them so I get an extra discount.

    Price   9 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Merilyn (VIC), reviewed about 2 months ago

Simply Energy

Simply Energy electricity review

Overall rating   9 / 10

Problem free

Overall my experience with Simply Energy always leaves me satisfied.

Overall my experience with Simply Energy always leaves me satisfied.

    Price   9 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Jacinta (SA), reviewed about 2 months ago

Simply Energy

Simply Energy electricity review

Overall rating   9 / 10

Clear and competitive

Once I switched to Simply Energy, I've had no issues and their discount is a great incentive to pay on time.

Once I switched to Simply Energy, I've had no issues and their discount is a great incentive to pay on time.

    Price   9 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Monique (VIC), reviewed about 2 months ago

Simply Energy

Simply Energy electricity review

Overall rating   7 / 10

Good provider

Switching was easy and the staff were wonderful.

Switching was easy and the staff were wonderful.

    Price   9 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Kieren (QLD), reviewed about 2 months ago

Simply Energy

Simply Energy electricity review

Overall rating   10 / 10

Happy with the service

I found out after my bills went online that I was not receiving a concession amount that I was entitled to as a pensioner. They reimbursed me though, when I contacted them and I was able to pay by the month too.

I found out after my bills went online that I was not receiving a concession amount that I was entitled to as a pensioner. They reimbursed me though, when I contacted them and I was able to pay by the month too.

    Price   8 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Belinda (VIC), reviewed about 2 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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