Simply Energy

Simply Energy is one of the fastest growing energy retailers in Australia providing electricity, gas and energy related services to over half a million customers. In 2020, Simply Energy was named a Mozo Experts Choice Award winner in the Small Business Gas Plan - NSW category and in 2021 it picked up a Mozo People's Choice Award

Who is Simply Energy?

For more than a decade, Simply Energy has been powering homes and businesses across several states including Victoria, South Australia, New South Wales and Queensland.

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Where is Simply Energy available?

Simply Energy offers electricity plans to domestic, business and commercial customers in Victoria, South Australia, Queensland and New South Wales. At the moment, Simply Energy gas plans are available only in Victoria and South Australia.

ACT NSW QLD NT SA TAS WA VIC
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Simply Energy electricity and gas plans and packages

Simply Energy offers a range of competitive energy plans from individual electricity options to dual fuel services. The tariffs, discounts and terms of each energy package vary depending on which state you live in and energy plan you choose. You may be eligible for a number of attractive discounts off your electricity or gas bills if you opt for e-billing and pay on time via direct debit or automatic payment from your credit card. Most Simply Energy plans have termination fees, so it’s a good idea to check the exact contract duration and specifications of your energy plan before you sign up.

There is a loyalty rebate available with some Simply Energy plans when you sign up for a contract for 12 months. Simply Energy also offers energy plans exclusively tailored to members of its partner organisations such as RAA, NRMA, Village Cinemas, Big 4 Holiday Parks and WA Seniors. These plans generally offer additional benefits such as bonus gifts and vouchers from online retailers.

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Simply Energy features to keep in mind

Renewable energy

You can support the renewable energy industry by adding GreenPower to your Simply Energy electricity plan at any time. When you purchase GreenPower, Simply Energy will purchase the equivalent amount of electricity from accredited renewable energy generators such as wind turbines and solar panels and add it to the national electricity grid on your behalf.

Energy efficiency solutions

There is a range of energy efficiency solutions on offer to help you reduce your household’s impact on the environment and save money including rooftop solar power systems and LED lighting. Simply Energy also offers customers access to its online store where you can purchase energy saving products.

Easy bill payment

With Simply Energy you can choose between online, automatic or in person payment methods. You can pay your energy bill via direct debit, BPAY or credit card. If you aren’t comfortable with Internet or phone banking, you can mail a cheque to Simply Energy or pay in person at the post office. You can also register online or download the MyPost Digital Mailbox app which will give you a friendly notification when your Simply Energy bill is issued.

Pay by instalments

If you think paying your energy bill all in one go each quarter is draining your finances, Simply Energy also gives the option to pay in instalments up until the due date of your electricity or gas bill.

Manage your account online

You can manage your customer account with Simply Energy completely online and hassle free. With a digital account, you’ll be able to view your bills whenever you like, sign up for a direct debit agreement and even update your details. To create your online account, simply fill in your customer number (shown on the bottom of your bill), surname and postcode - and you’re done!

Concessions and rebates

You may be eligible for a state based energy concession or rebate on your Simply Energy bill. For instance, there is a Medical Cooling Concession available to residents in Queensland and a Life Support Concession for New South Wales residents who meet the eligibility requirements.

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Switching and moving with Simply Energy

Switching

If you want to switch to a Simply Energy plan for your household energy needs, there is a quick online application. The process is divided into four easy steps; pick an energy plan, choose a payment option, select your energy type (i.e. gas, electricity or both depending on your area) and confirm when you’re happy with everything. You may also be need to provide additional information if you have solar panels or a feed in meter and if you’re on a Flexible Pricing Tariff.

Moving

In just a few minutes, you can arrange to have your energy services transferred to your new home. You will need to call Simply Energy’s relocation team during their call centre hours, or if this is inconvenient you can fill in the online form to request a call back. Ensure that you notify Simply Energy at least three business days before you move out and have details of your new address and meter number handy.

Simply Energy customer reviews

The Mozo communicty has rated Simply Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Want to hear what real customers think of Simply Energy’s products and services? We’ve asked the Mozo community and here’s what they had to say.

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Simply Energy Electricity
Overall
7.4 /10
Price
Bill clarity
Customer service
Green Friendly
347 reviews
Icon of Gas
Simply Energy Gas
Overall
7.7 /10
Price
Bill clarity
Customer service
Green Friendly
38 reviews

Recent Simply Energy electricity and gas reviews

  • Simply Energy Electricity

    Overall rating   4 / 10
    Our feed in tariff for solar was reduced

    Do not feel happy that they are not Australian owned and also very disappointed that the CEO's of most power suppliers are being paid very high salaries.

    Price
    5 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Joyce, South Australia, reviewed about 19 hours ago
    More Simply Energy electricity customer reviews
  • Simply Energy Electricity

    Overall rating   7 / 10
    Not too bad considering everything

    A far as I have seen so far they are okay but need better pricing.

    Price
    8 / 10
    Bill clarity
    7 / 10
    Customer service
    8 / 10
    Green Friendly
    7 / 10
    Less
    Rebecca, Western Australia, reviewed about 19 hours ago
    More Simply Energy electricity customer reviews
  • Simply Energy Electricity

    Overall rating   6 / 10
    Still thinking of switching provider's

    I've been with simply energy for many years now, and I have had a few issues with them. Their bills are not very easy to understand and the price always seems to be all over the place and many times they say you owe more than you actually do! I've had to pull out old receipts from months or years prior just to prove that I have paid and it's not what they say it is. There customer service operators are not great either and I have had some rude ones, but there are more nice than not nice! They have a tendency to make you wait ages on the phone, but I seem to be just saying all the negative. There are positive things. They allow payment plans which is a definite must have for my family, and I have been with them a while and not gone to another company, so they must be doing something right. But with the way the world is at the moment, I'll have to wait to see if I do change!

    Price
    7 / 10
    Bill clarity
    3 / 10
    Customer service
    4 / 10
    Green Friendly
    10 / 10
    Less
    Karla, Victoria, reviewed about 19 hours ago
    More Simply Energy electricity customer reviews
  • Simply Energy Electricity

    Overall rating   5 / 10
    They are all very similar

    They would do well to offer regular customers some discounts, as they do with people signing up. I only get my rate adjusted if I call them - wouldn't it be better if they sent us their latest deals and information, rather than waiting until we choose an alternative provider? I also think the feed-in rate from solar is way too low. They buy it for a pittance and sell it at a premium when they have not created a single amp. The government sets the rate but the retailer can opt to pay higher- that will encourage people to use the service.

    Price
    5 / 10
    Bill clarity
    3 / 10
    Customer service
    7 / 10
    Green Friendly
    4 / 10
    Less
    Bev, Victoria, reviewed 5 days ago
    More Simply Energy electricity customer reviews
  • Simply Energy Gas

    Overall rating   9 / 10
    competitive rate; quick connection

    The rate was competitive and the connection service was quick. I was offered free one-year NRMA membership.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Michelle, Victoria, reviewed 7 days ago
    More Simply Energy gas customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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