MyState Bank Standard Variable Home Loan

Certainly not a ‘human’ way to bank. A lack of regard for our needs both when we originally took out our loan and now at pay out. After paying out the loan and taking all requested discharge actions, we are still waiting for our cleared property title 8 weeks later, with at least another 6 week wait ahead of us. This bank has clearly moved too quickly to technological service delivery, without regard to sound business redesign and change management principles and practices. They have dropped the ball on those business processes for which they alone remain fully responsible. Their technological solutions are fragile and insecure, meaning face-to-face branch contact is the only reliable, accountable and safe way of doing business. Repetitive visits are required to track progress to maintain accountability, as bank staff appear not to be required to be proactive and personally responsible to ensure a business process reaches its natural conclusion and to keep customers informed of their progress. A continuing, deeply frustrating and disappointing experience.

Communication can be challenging. Electronic systems need updating (ie; app / online calcs etc). Rates are pretty good. Local bank is comforting.

Such a great bank, I have been with them over 5 years. So helpful and friendly. I wouldn't go anywhere else.

Were fantastic in discussing what I wanted and then delivering. Adaptable and friendly.

I like this bank because I never have to go into a bank.