QBE car insurance

QBE has roots as a general insurance company going all the way back to 1886, when it began as the North Queensland Insurance Company Limited. It’s weathered many decades to become the insurance giant we know today. That’s the kind of staying power that instills great confidence in customers.

This long-standing Australian institution offers travel insurance, home insurance, and insurance for a range of vehicles, including boats, caravans and cars. We’ve collected the need-to-know facts about QBE car insurance policies below

QBE offers the following car insurance policies

Rates and fees verified as correct at 09 March, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer  
Comprehensive Car Insurance

Yes costs extra

Not Published

$75

Optional Extra

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What kind of car insurance does QBE offer?

There are three general levels of car insurance: Compulsory Third Party (CTP) cover which is sometimes known as a Green Slip, third party property damage insurance, and comprehensive car insurance. QBE offers all of these to its customers.

The first level, CTP insurance, covers legal liability for if you cause harm to another person while driving. You’ll need this to legally drive on Australian roads. Requirements for CTP differ between states and territories, and QBE currently offers this cover to drivers in Queensland, New South Wales and South Australia.

Third party insurance is the first tier of optional car insurance. It provides limited cover for damage you might cause to other people’s vehicles and property, but not your own. 

Comprehensive car insurance includes a greater level of this kind of cover as well as insurance for your own car and property within it. 

So, let’s get into the QBE comprehensive car insurance policy details.

What’s covered by QBE comprehensive car insurance?

Let’s start with the most obvious question: what will be covered under your QBE car insurance policy? Here’s a list of the main things your policy will take care of:

Remember, everything covered as part of your QBE policy may have caveats or circumstances which void your claim, so be sure to read your product disclosure statement (PDS) carefully and know when you are and are not covered.

What is not covered by QBE car insurance?

Here are some of the broad things you aren’t covered for by a QBE policy so you’re not caught out in an emergency:

There are some things you can include as on option extra on top of your standard comprehensive policy.

This includes hire car cover after at-fault incidents, your own choice of repairer and the no-excess windscreen cover for when glass needs replacing, not just repairing. Keep in mind adding this cover will likely mean a higher premium.

How much does QBE car insurance cost?

When you’re trying to work out how to factor car insurance into your budget, it's important to understand how insurance companies calculate premiums. Basically, providers aim to assess how likely you are to make a claim based on statistical risk factors. This includes things like:

The riskier you are, the higher your premium will be because there’s more chance of you costing the provider money.

Remember, if these factors change then your premium might also change when you renew your policy.

Can you get any discounts with QBE?

So, how can you save money on your car insurance? By cashing in on discounts, of course. Right now at QBE you can cut a tidy $75 off your annual premium just by getting a quote and applying for car insurance online. Keep an eye out for other offers as they arise.

How to make a QBE claim

The best case scenario is that you never have to make a claim on your car insurance. But accidents happen, so you should know the QBE claim steps just in case. This way you’ll be more likely to get everything you need sorted out early, and your claim can be processed without too much hassle.

When you claim with QBE, make sure you have:

Your very first step should be to ensure your car is out of harm’s way and everyone at the scene is safe. Then contact QBE as soon as possible on 133 723 to make your claim or lodge it online at qbe.com/au with the relevant information at hand.

FAQs about QBE car insurance

How do I pay my QBE premium?

At QBE you can choose to pay your bill in monthly instalments or annually as a lump sum. Paying monthly will increase your premium by approximately 9%, but it might help you budget around other costs.

You can pay your premium by direct debit, online or over the phone.

What excess choices are there with QBE?

Don’t forget the excess when calculating the cost of your insurance. This is the amount you’ll have to pay when you make a claim before your cover kicks in, but it can also impact your premium. You can choose a high or low excess with QBE, with the higher level decreasing your premium and vice versa. 

Don’t forget there’s an additional age excess of $1,600 for drivers under 25 who aren’t listed on your policy ($600 for listed young drivers), 

How do I contact QBE Insurance?

To make a claim you can get in touch with QBE over the phone on 133 723 or lodge the claim online at qbe.com/au. Use the same contact info for any general queries or to pay your bill.

Does QBE offer CTP cover?

Yes, QBE offers Compulsory Third Party (CTP) insurance, often known as Green Slip insurance, to drivers in Queensland, New South Wales and South Australia. Head to QBE’s CTP page for more information.

Does QBE comprehensive car insurance cover hail damage?

Yes, you are able to claim repair costs for damage caused by hail with QBE’s comprehensive car insurance.

How is QBE car insurance rated?

Mozo users have rated QBE car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

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QBE car insurance
Overall
7.7/10
Value for money
Policy coverage
Customer service
Claims handling
Trust

462 Reviews

Recent QBE car insurance reviews

QBE Car Insurance review
Overall 1/10
Horrible to deal with.

Was a QBE customer for approx 13 years and never claimed. I also had my onsite caravan and annex insured with them and when my annex got damaged in bad weather (I could not go to the caravan park to check on it due to covid restrictions), annex roof held water and sagged and got mould. I put in a claim and was refused saying it was wear and tear. They said it was because the annex was in the elements. Now this was insured as an onsite caravan and annex so yes it's outside 24/7. They refused the claim and I disputed it. Again they refused but offered to replace where my floor and carpet in the annex got damaged from the water dripping inside. Isn't that claiming liability? Yet no approval for the annex roof. I told them to shove it and changed my insurer immediately. Would never recommend them in a million years after being a customer for 13 years.

Read full review

Was a QBE customer for approx 13 years and never claimed. I also had my onsite caravan and annex insured with them and when my annex got damaged in bad weather (I could not go to the caravan park to check on it due to covid restrictions), annex roof held water and sagged and got mould. I put in a claim and was refused saying it was wear and tear. They said it was because the annex was in the elements. Now this was insured as an onsite caravan and annex so yes it's outside 24/7. They refused the claim and I disputed it. Again they refused but offered to replace where my floor and carpet in the annex got damaged from the water dripping inside. Isn't that claiming liability? Yet no approval for the annex roof. I told them to shove it and changed my insurer immediately. Would never recommend them in a million years after being a customer for 13 years.

Value for money
1/10
Customer service
1/10
Claims handling
1/10
Trust
1/10
Less
Debbie, South Australia, reviewed about 1 month ago
QBE Car Insurance review
Overall 1/10
Lost a loyal customer

Operator had a bad attitude and was very rude, been a loyal customer for many year's and wouldn't let me have my premium discount as i was 8 day's overdue. Found Shannon's cheaper then what my premium discount was so you lost a loyal customer.

Read full review

Operator had a bad attitude and was very rude, been a loyal customer for many year's and wouldn't let me have my premium discount as i was 8 day's overdue. Found Shannon's cheaper then what my premium discount was so you lost a loyal customer.

Value for money
1/10
Customer service
1/10
Trust
1/10
Less
Matt, New South Wales, reviewed about 1 month ago
QBE Comprehensive Car Insurance review
Overall 10/10
Very impressed, will continue to use.

We have been using QBE for all the years both my partner and I have been driving and we’ve been super impressed with how good the price is and especially in the tough few years we’ve had with the drought and Covid. Very happy and will continue to use QBE.

Read full review

We have been using QBE for all the years both my partner and I have been driving and we’ve been super impressed with how good the price is and especially in the tough few years we’ve had with the drought and Covid. Very happy and will continue to use QBE.

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Prudence, New South Wales, reviewed 3 months ago
QBE Comprehensive Car Insurance review
Overall 8/10
Easy to deal with.

So far they have been easy enough to deal with. Only had to talk to them at the start of the cover and renewals have been straightforward. They also gave us a gift card during Covid times since we are driving less anyway! I thought that was really lovely.

Read full review

So far they have been easy enough to deal with. Only had to talk to them at the start of the cover and renewals have been straightforward. They also gave us a gift card during Covid times since we are driving less anyway! I thought that was really lovely.

Value for money
8/10
Policy coverage
8/10
Customer service
7/10
Trust
8/10
Less
Yee, Victoria, reviewed 5 months ago

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