Shannons car insurance

Frequently asked questions about Shannons car insurance

What does a Shannons car insurance policy cover?

If you love your car and invest a lot of time, money and energy into it, then you’ll want it to be protected from accidents, right? A Shannons comprehensive car insurance policy covers a bunch of things, including:

• A new car if yours is written off
• Cover for your personal property if your car is stolen
• One excess-free windshield repair
• Emergency repairs
• Reasonable towing and accommodation in an emergency
• A rental car if yours is stolen

Remember, conditions apply to many of these benefits, so it's worth checking your PDS carefully to know exactly what you’re covered for.

Will my Shannons policy cover modifications to my vehicle?

Been tinkering with your car? If you’ve made modifications to your vehicle, these can be covered under a Shannons policy, but it's important to list them when you apply.

Modifications are only covered if put down in writing, and may change your premium (usually, they’ll make it more expensive.)

Are there any discounts on offer?

Absolutely! If you’re looking to save some money when buying a Shannons car insurance policy, then make sure you keep an eye out for these discounts:

• No claim discount
• Multi-vehicle discount
• Bundling discount on home and contents insurance

Can I choose my excess?

The short answer is no. Unlike many car insurance options, when you buy a policy with Shannons, they will set your excess depending on your policy quote.

How can I pay my premium?

There’s a little bit of wiggle room with how you pay your Shannons premium. You can opt to either pay it all in one go as a lump annual sum, or you can opt for paying in monthly instalments, at no extra cost.

How is my premium calculated?

There are a number of different factors that go into working out your Shannons car insurance premium, including:

• Set costs. This includes things like Shannons cost of distribution and are generally the same for all drivers.
• Fees and charges. This could include stamp duty, GST and any other applicable government charges.
• Your risk profile. The riskier you are as a driver, the more you’ll pay to be insured. Shannons works out how risky you are using details about you and your driving, such as what kind of car you drive, where you keep it and how long you’ve been driving.

How is Shannons rated by customers?

Wondering what Shannons customers think of their car insurance policies? Well, now you can find out. Read all about what it’s like to be insured by Shannons, from the customer service, to getting value for your dollar, by heading over to our customer review section.

How to make a claim

There are three ways you can make a claim on your Shannons car insurance: over the phone, online, or through the app. When you have to make a claim, make sure you have these three things handy:

• Your Shannons policy number
• Information about what happened, including photos of the accident if possible
• Contact details of any other people involved