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Are you considering Allianz for your next travel insurance policy? We’ve gone through the fine-print to answer your burning questions about Allianz's travel insurance policies, so you can find the right policy for your needs.

About Allianz

Allianz is a general insurance company that’s been in operation for 130 years globally. During that time, they’ve insured over 100 million customers across 70 countries. Their travel insurance policies are issued and managed by AWP Australia and underwritten by Allianz.

Cover information and limits in the table below verified as correct at 27 May 2024. Other information correct at the time of writing.

Allianz travel insurance policies

Allianz offers single or multi-trip domestic travel insurance, as well as comprehensive and basic international travel insurance

  • Events

  • Limits shown apply

  • Covid medical cover

  • Covid cancellation cover

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Basic Plan

    • Per person

    • $20,000,000

    • $20,000,000

    • $200.00

    • Events
    • $2,500,000

    • Pre existing conditions
    • Activities covered
    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    More info
    • Comprehensive Plan

    • Per person

    • $20,000,000

    • $20,000,000

    • $200.00

    • Events
    • Choose $0 to unlimited

    • $10,000

    • $50,000

    • $50,000

    • $5,000

    • $25,000

    • $25,000

    • $5,000

    • $5,000

    • $5,000

    • $6,000

    • $5,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    More info
    • Multi-Trip Plan

    • Per person

    • $20,000,000

    • $20,000,000

    • $200.00

    • Events
    • Choose $0 to unlimited

    • $10,000

    • $50,000

    • $50,000

    • $5,000

    • $25,000

    • $25,000

    • $5,000

    • $5,000

    • $5,000

    • $6,000

    • $5,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    More info
= Covered = Not covered

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).


Does Allianz travel insurance have COVID-19 cover?

Allianz does provide some cover for COVID-19, however it may be subject to certain conditions. Read up on the PDS for the full story of exclusions for your chosen policy.

What other optional extras can I add to my Allianz policy?

Allianz offers a few optional extra packs to tailor your coverage. For instance, if you wish to increase the cover limit for specific personal items, like luggage, a camera or jewellery, you can pay an extra premium to do so. You can also purchase the Cruise Pack for coverage designed for your sailing adventure, or the Snow Pack if you're hitting the slopes. There's also an Adventure Pack if your trip involves a little bit of roughing it.

This list isn’t exhaustive, so check out Allianz’s PDS to see if your adventure activities are covered, and if there are any important conditions to note.

Are pre-existing medical conditions covered under Allianz’s travel insurance?

Allianz does not automatically include coverage for pre-existing medical conditions, although you can apply for coverage of your conditions when getting a quote for your policy. You will only be covered if your pre-existing condition is listed on your certificate of insurance, so make sure you disclose any conditions that you do have at the time of applying. 

To apply for cover of your pre-existing medical condition, either contact Allianz on 13 1000 or complete an online medical assessment. They will then tell you if your condition is able to be covered.

What do I do if there’s an emergency during my trip?

If there’s an emergency, contact Allianz’s 24-hour emergency assistance and claims line on: 

How do I make a claim with Allianz travel insurance?

To make a claim, head online to Allianz’s claim portal and follow the prompts, or request a claim form by emailing travelclaims@allianz-assistance.com.au. You will need to have supporting documents which are relevant to your claim, like receipts, police reports, or hospital invoices. Allianz will aim to notify you of the success of your claim within 10 working days. 

Is it possible to cancel my Allianz travel insurance policy?

You can cancel your policy and receive a full refund within 14 days of purchasing it, provided you have not started your journey or intend to make a claim. If you want to cancel after the 14-day cooling-off period, then you could receive a partial refund, depending on how much time has passed.

How is Allianz Travel Insurance rated by the Mozo Community?

Read how the Mozo community has rated Allianz Travel Insurance policies and services on a number of factors ranging from value for money to customer satisfaction.

Allianz travel insurance
7.0

Overall 7.0

7.1

Value for money

6.2

Policy coverage

5.6

Customer service

4.6

Claims handling

6.9

Trust

184 Reviews

Recent Allianz travel insurance customer reviews Recent Allianz travel insurance customer reviews

Allianz logo

Allianz Travel Insurance review

Overall rating   1 / 10

Terrible service

Purchased international travel, had to cancel for life threatening medical, was not till December. They refuse to reimburse the full deposit. I will not recommend this Company at all. This insurance was part of the ANZ credit card !

Full review

Purchased international travel, had to cancel for life threatening medical, was not till December. They refuse to reimburse the full deposit. I will not recommend this Company at all. This insurance was part of the ANZ credit card !

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Kezz, Australian Capital Territory, reviewed 9 months ago

Allianz logo

Allianz Comprehensive Cover review

Overall rating   10 / 10

Best for international students & travellers

Very helpful in all format

Full review

Very helpful in all format

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Muhammad, Victoria, reviewed almost 2 years ago

Allianz logo

Allianz Travel Insurance review

Overall rating   3 / 10

Poor customer service and slow response time.

It is so difficult to contact them. You have to spend more than one hour waiting. They do not provide a reference number so you will have to call them several times to make a follow up. It took more than two months for a refund to be resolved. And...

Full review

It is so difficult to contact them. You have to spend more than one hour waiting. They do not provide a reference number so you will have to call them several times to make a follow up. It took more than two months for a refund to be resolved. And they do not have an easy system to make complaints.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   7 / 10

Less

Anoynmous, New South Wales, reviewed about 3 years ago

Allianz logo

Allianz Travel Insurance review

Overall rating   9 / 10

Great value.

The Allianz travel insurance quote was very easy to do online as an individual. They also offered the best value for coverage that I could find.

Full review

The Allianz travel insurance quote was very easy to do online as an individual. They also offered the best value for coverage that I could find.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Trust   8 / 10

Less

Michael, New South Wales, reviewed about 3 years ago

Allianz logo

Allianz Travel Insurance review

Overall rating   9 / 10

Decent people and easy to get in touch with

Separated my shoulder in Canada had no dramas getting my claim sorted.

Full review

Separated my shoulder in Canada had no dramas getting my claim sorted.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   9 / 10

    Trust   10 / 10

Less

Robert, Queensland, reviewed about 3 years ago

Hide reviews
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

Compare Allianz Travel Insurance policies with other Australian insurance companies

It’s all good to know about Allianz Travel Insurance policies and their features but your research will be incomplete until you compare Allianz with other travel insurance providers. Use our travel insurance comparison tool, to compare and shortlist the best policy based on your travel plans. Just type in some basic details like your destination, travel dates, number and age of travellers, and we’ll instantly give you a list of providers with their respective policies and pricing including to make the comparison easier.

If you’re looking for more information on travel insurance, check out our detailed guides on a number of subjects such as pre-existing conditions, seniors travel insurance and family travel insurance. You can also head over to our travel section for more money savvy tips as well the best $20 series where real travellers share their secrets from across the world.