Apia have walked me through a very difficult claim, and were patient and helpful to the nth degree. I can't recommend them highly enough.
APIA takes advantage of its elder clients. Just because we are old in age, that doesn’t enable them to take advantage of our mental and physical wellbeing. I have been bullied and pushed around by the APIA claims department and had my claim be delayed with ridiculous hoops to jump. I have been denied services entitled in my policy such as car hire, payment after 14 days if car is not recovered. Instead I’m being treated as if I’m a criminal for having my car stolen. I have met my obligations under my policy, they have failed to meet theirs and play delay tactics, clearly have nothing better to do than just post fictitious 5 star reviews on this site then to finalise it’s customers claims. Avoid this insurer at all costs, the discount is not worth it. You will be bullied, treated like a criminal, made to jump hoops, have your claim delayed and / or declined without proper reasoning or justification and worst yet they call you uncooperative if you challenge their position or ask questions.
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