I have been a customer at this Bank for many years and hold a decent amount of money there and I have never owed anyone a single cent but when I wanted a credit card they would not give me one saying that my income was insufficient. I hold a credit card with another bank and I have never paid interest as I pay it off in full each month.
Werribee branch- I had emergency needed my money early from term deposit, it was like the money was the teller's, she threw it on counter didn't count it back and said nothing and took off. I waited thinking she must have forgotten something but no return was so rude, unbelievable, I was shocked and embarrassed for still standing there. I have my money back now and more ..just looking at rates and had to write about this shocking bank, be warned!
I had a problem with payments going to Chinese companies which were totally impossible because I only use this bank account locally. The bank investigated and refunded the total amount (over $500). The bank then issued me with an EFTPOS card which they said would be immune to any scams. OK so far!
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