As an older women I have never had my own bank account as I have always had a joint account with my husband. This year I decided to open my own account at a different bank. The staff were great and their customer service was exceptional. I was unsure about the bank's online procedures but they talked me through it and that helped me to feel confident. Even when I got stuck and lost trying to do online banking on my phone the helpline staff were really helpful and patient. The bank is really convenient and local to where I live, it’s within walking distance. It has a community feel about it, they do not rush you and the staff are friendly and caring towards their customers.
The BankSA culture has always been about the people, which included staff and customers. This has changed since Westpac bought the business and is more about making money rather than valuing existing clients and staff.
Living in the country, I have to travel 20km to the bank which is only open three days a week for four hours. This all to put a stop to my kids school banking which we all done as school students. The staff are lovely though, making the trip worthwhile.
A great bank with comparative rates if you keep up to date with your accounts. Not a huge amount of accounts to choose from but sometimes less is better. Customer service is great because its a local SA company, over all i enjoy giving my business to a smaller company.
For me there is only pros. When my account was hacked, which I found out straight away due to easy to use online banking, I was able to ring them and they immediately sorted my problem and I received my money back in good time. Also very happy with the great service when visiting branch to update an account and the follow up emails.
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