Beyond Bank home loan reviews

They are called Beyond Bank but don't go 'Beyond' to help. Worst credit union, never again! High rates for everything. I was forced to sell my home even though we had equity to re-finance. Helping themselves.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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They are friendly and did everything possible to help my partner and I in buying our home 3 years ago.

Price   9 / 10

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Beyond Bank is great. I have no problem recommending it to anyone. I have banked with them my whole life.

Price   10 / 10

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Great customer service and country hospitality.

Price   9 / 10

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The best interest rate home loan for investors currently on the market. Quick and friendly loan approval. Great customer service. Low fee loans.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Great people. Always ready to listen.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   7 / 10

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Manager very understanding of my requirements.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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Great rates, allows me to pay extra into mortgage to offset my interest and reduce my loan overtime. Can also draw on mortgage offset via online banking without any fees.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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\Best rate ever

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Always nice & helpful.

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   10 / 10

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Home Loan Officer was great, nothing was any trouble and everything was explained clearly. The paperwork was handled smoothly with minimal fuss and little intrusion.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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"You will receive an initial response within 2 hours" and the summary of application states that will receive response in 2 days. Are these true? Of course not. If you can't do it, don't print it on website. You're running business, not jokes. Maybe the lending reps are too busy? 10 days since I lodged special home loan rate 4.59% application online, no one contacted me about the status of application. Well, I cancelled the application.

Price   8 / 10

Features   7 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Have been with this bank for many years, since it was a credit union and have been happy overall with their products and service.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   6 / 10

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I don't trust my lending manager, and I find the staff very unhelpful. I recently went to my closest branch to withdraw money and was told they couldn't do it as they are just a shopfront??!!

Price   6 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   7 / 10

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This has been our bank for a number of years now and they have grown and changed, just as our needs have. They are friendly and always know who you are when you call, with regular followups to ensure continued satisfaction. They don't do the hard sell, but knowing us, they are always looking to improve their service to us, without pressure. Even though they are a small bank, with limited branches, they are always prepared to minimise any effort to me as the customer, always offering alternative means of accessing services, always doing more than they need to in order to make my life easier. As everyone knows the pressure of work and time they have been exceptional in providing ease of process when buying the three properties we already have had with them..... and we are about to sell again and move a considerable distance! I know they will make this process as painless as possible for me, and always at competitive rates.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   8 / 10

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Great customer service real people.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Have been a member for over 30 years and have always received great home loan rates and excellent and expedient customer services. The advent of online banking made it easier to stay with the bank after we moved to another state.

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   10 / 10

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Not happy, with my loan or rate.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   1 / 10

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Beyond Bank -they DO go above and BEYOND!

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Competitive rates and great service, quick responses to my requests and needs.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been a member for over 20 years and continue to receive amazing service - they just care about what I am trying to achieve.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Trustworthy and there when I need them.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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When we needed understanding about past mistakes they were very understanding and helpful in making our dream come true. Customer service on phone and at branch has always been very helpful. A great alternative to the big banks. Interest rates are very reasonable and hold their own. Also my kids love to be apart of the credit union xmas pageant.

Price   5 / 10

Features   2 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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Good customer service, no hidden fees.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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I have been with Beyond Bank for 25 years (since my grandparents opened up my account when it was Community CPS) and they have always been amazing.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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