Beyond Bank home loan reviews

They are called Beyond Bank but don't go 'Beyond' to help. Worst credit union, never again! High rates for everything. I was forced to sell my home even though we had equity to re-finance. Helping themselves.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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They are friendly and did everything possible to help my partner and I in buying our home 3 years ago.

Price   9 / 10

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Beyond Bank is great. I have no problem recommending it to anyone. I have banked with them my whole life.

Price   10 / 10

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Great customer service and country hospitality.

Price   9 / 10

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The best interest rate home loan for investors currently on the market. Quick and friendly loan approval. Great customer service. Low fee loans.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Great people. Always ready to listen.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   7 / 10

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Manager very understanding of my requirements.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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Great rates, allows me to pay extra into mortgage to offset my interest and reduce my loan overtime. Can also draw on mortgage offset via online banking without any fees.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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\Best rate ever

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Always nice & helpful.

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   10 / 10

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Home Loan Officer was great, nothing was any trouble and everything was explained clearly. The paperwork was handled smoothly with minimal fuss and little intrusion.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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"You will receive an initial response within 2 hours" and the summary of application states that will receive response in 2 days. Are these true? Of course not. If you can't do it, don't print it on website. You're running business, not jokes. Maybe the lending reps are too busy? 10 days since I lodged special home loan rate 4.59% application online, no one contacted me about the status of application. Well, I cancelled the application.

Price   8 / 10

Features   7 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Have been with this bank for many years, since it was a credit union and have been happy overall with their products and service.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   6 / 10

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I don't trust my lending manager, and I find the staff very unhelpful. I recently went to my closest branch to withdraw money and was told they couldn't do it as they are just a shopfront??!!

Price   6 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   7 / 10

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This has been our bank for a number of years now and they have grown and changed, just as our needs have. They are friendly and always know who you are when you call, with regular followups to ensure continued satisfaction. They don't do the hard sell, but knowing us, they are always looking to improve their service to us, without pressure. Even though they are a small bank, with limited branches, they are always prepared to minimise any effort to me as the customer, always offering alternative means of accessing services, always doing more than they need to in order to make my life easier. As everyone knows the pressure of work and time they have been exceptional in providing ease of process when buying the three properties we already have had with them..... and we are about to sell again and move a considerable distance! I know they will make this process as painless as possible for me, and always at competitive rates.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   8 / 10

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