Insured my vehicle through bingle considering the value for money seemed good. Twice my cover had been cancelled with no indication as to why or notifications that is was going to be canceled. To top it off they don’t have a call centre to have situations like this handled. Do not go through bingle.
My car has been in the nominated repairer for over 2 months to replace 2 doors and to make repairs to the right hand front suspension. This may not be the complete fault of Bingle however, after contacting the Gemini repair centre a number of times, I am constantly told "we are still waiting on parts". My complaint with Bingle is the very poor customer service. OK, I realise it is an online service but there should be a way to contact them directly. I really cannot contact Bingle to let them know what is actually not happening with my repairs. The old adage of " An insurance company is only as good as its claim/repair process" certainly applies here.
This company are very poor at customer service. I was given attitude for my claim and was told I can take it or leave it. In fact they seem to have a dodgy system in place when it comes to new for old replacement.
After paying an excess to submit my not at fault claim, I was advised by bingle's online system that the only repairer available was located 195km (more than 2 1/2 hrs drive) away. I have three young children and this is totally unacceptable, and was never made clear when purchasing insurance. I then tried to contact them and it took me about 10 minutes of following prompts on their website to dead ends to finally find an email address I could use. I will be recommending to everyone I know that they NOT use Bingle from now on.
Car has been written off by the traffic authority but no communication from Bingle despite countless calls and emails over four weeks. Of course their communication was good when they were chasing the excess.
Both, my wife and I have our cars insured through Bingle and have done so for a number of years. In 2015, someone ran up the back of my wife's car and Bingle's online claim process was simple and straight forward. They looked after everything for us and the repairs are top quality.
Avoid insuring your car with Suncorp or any of its subsidiaries such as GIO, AMP, AAMI and Bingle. Words cannot describe the pain and stress I have gone through in fixing up my car. Their processing and assessments are run by one team and they are very rude and unprofessional people to deal with. It all started 2 years ago when I had my car fixed at capital smart repairs owned and run by Suncorp due to a front on accident. They fixed the car cosmetically not mechanically. They never checked for any mechanical faults to the car from the accident. After fixing my car privately and not through insurance as the engine pipes were blowing up, the transmission ruining and water and oil mixing through the engine, they did not want to claim fault in not fixing my car mechanically at the time of the accident. After several mechanics investigated my car, it turned out the radiator was bent from the accident I claimed with Bingle, which is the reason why I had many issues as mentioned above, and Suncorp never replaced it; and capital smart repairs only repair cosmetically not mechanically.They are usually housed with apprentices and trainees or inexperienced mechanics that do not know how to repair cars correctly and morally. The best insurance is Allianz or QBE, as they treat you as a customer and not just a number.
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