Have had no problems with them even though they are online only., fingers crossed I don't have to make a claim. Good pricing and benefits compared to most.
Both, my wife and I have our cars insured through Bingle and have done so for a number of years. In 2015, someone ran up the back of my wife's car and Bingle's online claim process was simple and straight forward. They looked after everything for us and the repairs are top quality.
Avoid insuring your car with Suncorp or any of its subsidiaries such as GIO, AMP, AAMI and Bingle. Words cannot describe the pain and stress I have gone through in fixing up my car. Their processing and assessments are run by one team and they are very rude and unprofessional people to deal with. It all started 2 years ago when I had my car fixed at capital smart repairs owned and run by Suncorp due to a front on accident. They fixed the car cosmetically not mechanically. They never checked for any mechanical faults to the car from the accident. After fixing my car privately and not through insurance as the engine pipes were blowing up, the transmission ruining and water and oil mixing through the engine, they did not want to claim fault in not fixing my car mechanically at the time of the accident. After several mechanics investigated my car, it turned out the radiator was bent from the accident I claimed with Bingle, which is the reason why I had many issues as mentioned above, and Suncorp never replaced it; and capital smart repairs only repair cosmetically not mechanically.They are usually housed with apprentices and trainees or inexperienced mechanics that do not know how to repair cars correctly and morally. The best insurance is Allianz or QBE, as they treat you as a customer and not just a number.
Bingle provides competitive insurance prices however the lack of a customer service desk/telephone line and the inability to ask questions about my policy is a negative.
I did a lot of research and bingle was the cheapest by far. I've never had an issue with them but I've also never had to make a claim or contact them with any issues.
My car was crashed into two weeks ago while parked and cannot be driven. After a lot of chasing Bingle finally towed it to a repairer for assessment a week after the crash. Another week has passed with no progress whatsoever and no update from Bingle even though they promised l'd hear four days ago. I am a single working mum with two small kids, no car and no prospect of getting one soon. Avoid Bingle! They are cheap but it's just not worth it.
Never had an issue with Bingle, made one claim and it all went through extremely quickly. All done with smooth and excellent customer service. Was very happy overall.
No help line, no contact number, no reply from email. I already cancelled my insurance and they said they were going to refund me $25 but they never did , I sent them couple of emails but no reply.
They are simple and easy to talk to and help you with what you need very quickly.
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