I had no issues with bingle. I would have stayed with them but the premium rose by $400 a year in one go. I decided to change to Woolworths where the same cover cost me $500 less per year.
They are the cheapest so beneficial for younger drivers. No contact number for customer support which is very annoying especially when applying and doing research. I have not made a claim so am not sure what to expect but am hoping that I do not need to!
I switched over to Bingle earlier this year from my existing insurer. It was by far the best quote I received for car insurance. I saved $100 by switching. I have contacted them recently just to change my name and the customer service was quick and efficient.
Bingle is an online insurer only which makes it near impossible to contact and talk on the phone to a person or go into a store and talk about the policy.
Bingle car insurance delivers value for money, on the spot, comprehensive car insurance cover without the exhaustive list of questions. The swift and simple online application and payment had me hopping in the car moments later with the peace of mind that my newly purchased policy would take care of me.
Never had any issues and the online system is very convenient when needing to update my policy. Super friendly staff and overall impressed with the service I have received.
Pros * Cheaper than others for same coverage. * Access through the app. * All online dealing; just smartphone required, no need for PC. Cons * If not tech savvy, may have difficulty dealing with company. * No direct phone number. Must send the company an email for staff to call back. This can cause anxiety if just had an accident but they call back within half hour.
Insured my vehicle through bingle considering the value for money seemed good. Twice my cover had been cancelled with no indication as to why or notifications that is was going to be canceled. To top it off they don’t have a call centre to have situations like this handled. Do not go through bingle.
My car has been in the nominated repairer for over 2 months to replace 2 doors and to make repairs to the right hand front suspension. This may not be the complete fault of Bingle however, after contacting the Gemini repair centre a number of times, I am constantly told "we are still waiting on parts". My complaint with Bingle is the very poor customer service. OK, I realise it is an online service but there should be a way to contact them directly. I really cannot contact Bingle to let them know what is actually not happening with my repairs. The old adage of " An insurance company is only as good as its claim/repair process" certainly applies here.
This company are very poor at customer service. I was given attitude for my claim and was told I can take it or leave it. In fact they seem to have a dodgy system in place when it comes to new for old replacement.
After paying an excess to submit my not at fault claim, I was advised by bingle's online system that the only repairer available was located 195km (more than 2 1/2 hrs drive) away. I have three young children and this is totally unacceptable, and was never made clear when purchasing insurance. I then tried to contact them and it took me about 10 minutes of following prompts on their website to dead ends to finally find an email address I could use. I will be recommending to everyone I know that they NOT use Bingle from now on.
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