Coles car insurance reviews

Coles
Coles's overall rating for car insurance

(as rated by the Mozo community)

7.4 / 10

based on 385 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent Coles car insurance reviews

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Terrible customer service

Since 29 September 2016, they have made 30 plus phone calls, most over 30 and up to 65 mins. They say they can't find the recording of the payment, despite our credit card details. I have been a Wesfarmers shareholder and Coles shopper for more...

Full review

Since 29 September 2016, they have made 30 plus phone calls, most over 30 and up to 65 mins. They say they can't find the recording of the payment, despite our credit card details. I have been a Wesfarmers shareholder and Coles shopper for more than 20 years but I am now thinking of changing providers.

    Value for money   0 / 10

    Policy coverage   1 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Judy (VIC), reviewed about 1 month ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Not competitive in price anymore

They have been very competitive in the beginning but the pricing has gone up they wont match other quotes unless your a new customer so I have since changed 2 car policies

Full review

They have been very competitive in the beginning but the pricing has gone up they wont match other quotes unless your a new customer so I have since changed 2 car policies

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Wendy (VIC), reviewed 6 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good customer service

I have been lucky have not had any claims but friends have, very satisfied courteous service.

Full review

I have been lucky have not had any claims but friends have, very satisfied courteous service.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Janise (VIC), reviewed 6 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Quick affordable service

Coles Insurance were cheap and easy.

Full review

Coles Insurance were cheap and easy.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Stephanie (NSW), reviewed 6 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good value

Competitive pricing and good inclusions, although I have never had to claim.

Full review

Competitive pricing and good inclusions, although I have never had to claim.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   6 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Janelle (VIC), reviewed 6 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Fantastic and fast customer service.

Coles car insurance has been amazing. We have two teenager girls driving and both have had accidents already. it has been peace of mind to deal with Coles insurance. They have covered us every time, and it has always been a quick process. We are...

Full review

Coles car insurance has been amazing. We have two teenager girls driving and both have had accidents already. it has been peace of mind to deal with Coles insurance. They have covered us every time, and it has always been a quick process. We are very thankful and pleased with them.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Tina (NSW), reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Best Prices Guaranteed

Nothing to hide and very good

Full review

Nothing to hide and very good

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Leon (QLD), reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Poor bad repairers, contents cover good

Had a lot of problems with their preferred repairer. They did not carry out a simple she'll alignmement after being hit toned directly on frount righ hand wheel. Got car back a whelk stuff snapped off nearly losing wheel Starring rack was...

Full review

Had a lot of problems with their preferred repairer. They did not carry out a simple she'll alignmement after being hit toned directly on frount righ hand wheel. Got car back a whelk stuff snapped off nearly losing wheel Starring rack was severely damaged and could have caused a nasty accident. Eventually fixed but could have been a major accident. Hail damage separate took too long and had to pay 2 days extra car hire as they only cover 2 weeks.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   5 / 10

    Claims handling   4 / 10

    Trust   4 / 10

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Shaun (QLD), reviewed 8 months ago

Coles

Coles car insurance review

Overall rating   8 / 10

Good product and very affordable.

Premiums are good and affordable. Only con is that there is no ability to pay by the fortnight

Full review

Premiums are good and affordable. Only con is that there is no ability to pay by the fortnight

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Janet (NSW), reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great customer service, so happy.

Awesome customer service, good agreed value for car - better than RACV (I was previously with them).

Full review

Awesome customer service, good agreed value for car - better than RACV (I was previously with them).

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Kiara (VIC), reviewed 9 months ago

Coles

Coles car insurance review

Overall rating   9 / 10

None better

By far the best I've ever had..........less than half price of youi! Some limitations but nothing of concern to me

Full review

By far the best I've ever had..........less than half price of youi! Some limitations but nothing of concern to me

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Alan (VIC), reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Get what you pay for

Car insurance overall was poor though the job did eventually get done. Get what you pay for.

Full review

Car insurance overall was poor though the job did eventually get done. Get what you pay for.

    Value for money   5 / 10

    Policy coverage   4 / 10

    Customer service   4 / 10

    Claims handling   4 / 10

    Trust   4 / 10

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Shaun (QLD), reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Excellent rates.

By far the best rates I've found. I'm hoping that if I ever need to make a claim, their customer service will be as good as when I signed up!

Full review

By far the best rates I've found. I'm hoping that if I ever need to make a claim, their customer service will be as good as when I signed up!

    Value for money   8 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Joanna (SA), reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great value

Value for money, friendly helpful staff

Full review

Value for money, friendly helpful staff

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Rebecca (NSW), reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Competitive premiums

I haven't had to make a claim however they are good value for money compared to the other insurers.

Full review

I haven't had to make a claim however they are good value for money compared to the other insurers.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Deanne (VIC), reviewed 10 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Value for money

Value for money and easy to use. Everything is online

Full review

Value for money and easy to use. Everything is online

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Julie (VIC), reviewed 10 months ago

Coles

Coles car insurance review

Overall rating   10 / 10

Due for renewal ---competitive price for renewal

Parents also insure total 2 vehicles with them - don't know if they also insure trailer, caravan and house

Full review

Parents also insure total 2 vehicles with them - don't know if they also insure trailer, caravan and house

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Tobias (NSW), reviewed 11 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good price

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   7 / 10

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Christopher (VIC), reviewed 11 months ago

Coles

Coles car insurance review

Overall rating   8 / 10

Value

Great price and my premium didn't increase the next renewal unlike my previous insurer.

Full review

Great price and my premium didn't increase the next renewal unlike my previous insurer.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Ross (VIC), reviewed 11 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Ok when you don't need them

Lodged a claim two weeks ago and still didn't get the money. I'm a single mum and a full time worker and I find it very hard to get on the phone with them as every time it took over 20 min for someone to answer. Kept putting me on hold or...

Full review

Lodged a claim two weeks ago and still didn't get the money. I'm a single mum and a full time worker and I find it very hard to get on the phone with them as every time it took over 20 min for someone to answer. Kept putting me on hold or transferring the call on and on. For me it was a bad experience. I'm still waiting to the money to go through so I can figure out a new vehicle.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   3 / 10

    Trust   6 / 10

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Meital (VIC), reviewed 12 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competitive prices and good customer service.

For me they were great cause they beat other insurers prices.

Full review

For me they were great cause they beat other insurers prices.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Nikola (VIC), reviewed 12 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Don't fall for cheap and nasty!

I had a not at fault accident last year- hit while stationery at lights. Renewal premium 60per cent up. Called 5 times- on hold for hours (not joking). Still no resolution. Call centre in South Africa - no body takes responsibility, a manager is...

Full review

I had a not at fault accident last year- hit while stationery at lights. Renewal premium 60per cent up. Called 5 times- on hold for hours (not joking). Still no resolution. Call centre in South Africa - no body takes responsibility, a manager is never available. Cheap and nasty with hidden surprises! Don't do it!!!

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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John (VIC), reviewed 12 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great value

Very good

Full review

Very good

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Troy (VIC), reviewed 12 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Value for money, upfront service and easy to use.

Have been very happy with this service so far.

Full review

Have been very happy with this service so far.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   7 / 10

    Trust   10 / 10

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Jacqueline (QLD), reviewed 12 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Very acceptable premium and friendly service.

Although the excess payable is quite high, lower premiums compensate for this. I am pleased with my decision to change to Coles insurance.

Full review

Although the excess payable is quite high, lower premiums compensate for this. I am pleased with my decision to change to Coles insurance.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Pat (VIC), reviewed 12 months ago

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