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Coles car insurance reviews

Coles
Coles's overall rating for car insurance

(as rated by the Mozo community)

7.7 / 10

based on 634 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent Coles car insurance reviews

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   1 / 10

Avoid them. You get what you pay for.

Worst claims service ever. Took over a year, a lot of time on hold and a lot of angry calls to resolve a claim where I was not at fault. I ended up having to make a complaint to the Ombudsman in order to get the claim escalated to their dispute...

Full review

Worst claims service ever. Took over a year, a lot of time on hold and a lot of angry calls to resolve a claim where I was not at fault. I ended up having to make a complaint to the Ombudsman in order to get the claim escalated to their dispute resolution team and eventually resolved. Their standard claims team are lazy and rude. Their dispute resolution team was definitely much better to deal with, but it should never have gotten to that level.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   1 / 10

    Claims handling   0 / 10

    Trust   1 / 10

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Kate, Queensland, reviewed about 3 hours ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Competitive premiums, claims process has a flaw...

Customer service was friendly but the process could have been easier. We had to wait for the at-fault driver to make a claim on their own insurance before we could get our car fixed. I don't understand, if the at-fault driver has insurance and...

Full review

Customer service was friendly but the process could have been easier. We had to wait for the at-fault driver to make a claim on their own insurance before we could get our car fixed. I don't understand, if the at-fault driver has insurance and decides NOT to make a claim, we can't get our car fixed!? We had to keep contacting the at-fault driver, trying desperately to convince them that they should make a claim. This is not good policy I'm afraid.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   10 / 10

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Cazza, Queensland, reviewed 14 days ago

Coles

Coles Car Insurance review

Overall rating   7 / 10

Good Premiums.

Good premiums for the first year, will wait and see what the second year is before giving an honest review.

Full review

Good premiums for the first year, will wait and see what the second year is before giving an honest review.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

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Brian, Victoria, reviewed 14 days ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Extremely competitive pricing.

So easy to deal with. When you phone you speak to someone without waiting, staff are very helpful and explain in clear language. When residential address is changed they contact you and let you know your premium is being reduced and they refund...

Full review

So easy to deal with. When you phone you speak to someone without waiting, staff are very helpful and explain in clear language. When residential address is changed they contact you and let you know your premium is being reduced and they refund the difference direct to you straight away. Half the price of some competitior quotes and cover the same things. That's good service.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Trust   9 / 10

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Lyn, Victoria, reviewed 14 days ago

Coles

Coles Car Insurance review

Overall rating   3 / 10

Cheap but claiming is a nightmare.

Cheap premiums but when it comes to actually claiming they are a nightmare to deal with. Would never use again.

Full review

Cheap premiums but when it comes to actually claiming they are a nightmare to deal with. Would never use again.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   3 / 10

    Claims handling   2 / 10

    Trust   2 / 10

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Jason, Queensland, reviewed 14 days ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Cheaper premiums.

They seem to be a good insurance provider at cheaper premiums.

Full review

They seem to be a good insurance provider at cheaper premiums.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Mick, Victoria, reviewed 17 days ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Good customer service

Have had no problems with this insurer. They were quick to finalise a claim and quick with the payout

Full review

Have had no problems with this insurer. They were quick to finalise a claim and quick with the payout

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Margaret, Victoria, reviewed about 2 months ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

A+ in price, but still not sure if trustworthy

I've never had issues with them prior, however they are still a newer insurer so the trust levels are still growing. Their premium was very competitive and led me to switch from Comminsure to Coles!

Full review

I've never had issues with them prior, however they are still a newer insurer so the trust levels are still growing. Their premium was very competitive and led me to switch from Comminsure to Coles!

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Trust   8 / 10

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Gemma, New South Wales, reviewed 3 months ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Good insurance from Coles, $25 discount, flybuys

Coles insurance is about the same as Woolworths insurance. Both offer the same benefits at the same price. I get roadside assistance too with Coles. I am rewarded by using Coles insurance with flybuys points that I redeem for money when shopping.

Full review

Coles insurance is about the same as Woolworths insurance. Both offer the same benefits at the same price. I get roadside assistance too with Coles. I am rewarded by using Coles insurance with flybuys points that I redeem for money when shopping.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   9 / 10

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Charmain, New South Wales, reviewed about 1 year ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Probably the best insurer

Helpful and rapid service.

Full review

Helpful and rapid service.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Trust   8 / 10

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Debbie, Queensland, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   3 / 10

Very expensive

Just opted out with them couple of days ago - very expensive. After shopping around, found budget direct so have been with them for a a few days now.

Full review

Just opted out with them couple of days ago - very expensive. After shopping around, found budget direct so have been with them for a a few days now.

    Value for money   4 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Trust   5 / 10

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Allan, Queensland, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   1 / 10

Bad experience all around

If you want a cheap premium price and don't really want to claim then this is the CHEAP choice. I have been with Coles Insurance for 4 years already. My wife claimed before, it took 3 month to fix it. That is ok. This time someone hit and run. I...

Full review

If you want a cheap premium price and don't really want to claim then this is the CHEAP choice. I have been with Coles Insurance for 4 years already. My wife claimed before, it took 3 month to fix it. That is ok. This time someone hit and run. I claimed immediately, the accident happened last June, and I'm still waiting for Coles to investigate. It is already 10 months. The first time I called Coles the guy said no worries, Coles would cover you, I shouldn't worry about anything. However, I have called couple of times after that and always been told to wait. It seems no one care about your case, no one follows up with the police report. Coles doesn't want to pay for the report until they have to, then they paid at the last minute, they are not thinking about fixing your car as soon as possible. Someone even rudely hang up my phone when I asked to talk with her supervisor. It doesn't even meet the normal Australian service standard. I feel very disappointed with Coles, as a Flybuys member for more than 10 years. It is absolutely worst ever claim experience I have met. Better stay with RACQ, guys!

    Value for money   3 / 10

    Policy coverage   5 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   3 / 10

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Harry, Northern Territory, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Good service

They are very good they try and get my policy to cover what I need for the best price and I get flyby points.

Full review

They are very good they try and get my policy to cover what I need for the best price and I get flyby points.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Joy, New South Wales, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   5 / 10

Okay

Coles car insurance is okay.

Full review

Coles car insurance is okay.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Anita, Victoria, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Little red quote

All round cheap insurance.

Full review

All round cheap insurance.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jennifer, New South Wales, reviewed almost 2 years ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   0 / 10

Would NEVER give them a positive rap!

Any queries are transferred to South Africa for assistance. Totally hopeless. Couldn't understand them and they were rude and deliberately slow paced my claim when i queried them. Took 3 months for them to allow repairs on my car.

Full review

Any queries are transferred to South Africa for assistance. Totally hopeless. Couldn't understand them and they were rude and deliberately slow paced my claim when i queried them. Took 3 months for them to allow repairs on my car.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Leeann, Queensland, reviewed almost 2 years ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

I will be happy to recommend Coles to anyone.

Coles Car Insurance is pretty cheap for what their comprehensive car insurance is and they are very friendly on the phone too

Full review

Coles Car Insurance is pretty cheap for what their comprehensive car insurance is and they are very friendly on the phone too

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Trust   10 / 10

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Tracey, Queensland, reviewed almost 2 years ago

Coles

Coles Car Insurance review

Overall rating   8 / 10

Value for money

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Vince, New South Wales, reviewed almost 2 years ago

Coles

Coles Car Insurance review

Overall rating   6 / 10

Competitive, value for money

Cheaper than many others, bonus flybuys.

Full review

Cheaper than many others, bonus flybuys.

    Value for money   9 / 10

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Ashneal, Queensland, reviewed over 2 years ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Competitive with multi policy discounts

Coles are the most competitive in the market with multi policy discounts.

Full review

Coles are the most competitive in the market with multi policy discounts.

    Value for money   10 / 10

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Andrew, Queensland, reviewed over 2 years ago

Coles

Coles Car Insurance review

Overall rating   8 / 10

Premium was very competitive

I saved money and could pay monthly with no extra charge

Full review

I saved money and could pay monthly with no extra charge

    Value for money   10 / 10

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Sonia, New South Wales, reviewed over 2 years ago

Coles

Coles Car Insurance review

Overall rating   3 / 10

Slow services

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where...

Full review

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where near public transport. Coles won't allow me to use a local repairer who does Coles hire company car repairs and who can do the job immediately.

    Value for money   5 / 10

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Michael, Victoria, reviewed over 2 years ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Customer service is good

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

Full review

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

    Value for money   6 / 10

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Jacki, Queensland, reviewed over 2 years ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Competitive premiums

cheaper than others

Full review

cheaper than others

    Value for money   10 / 10

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Frank, Victoria, reviewed over 2 years ago

Coles

Coles Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Good provider

Okay

    Value for money   9 / 10

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Khammoune, New South Wales, reviewed over 2 years ago

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