Coles car insurance reviews

Coles
Coles's overall rating for car insurance

(as rated by the Mozo community)

7.4 / 10

based on 385 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent Coles car insurance reviews

Coles

Coles car insurance review

Overall rating   6 / 10

Competitive, value for money

Cheaper than many others, bonus flybuys.

Full review

Cheaper than many others, bonus flybuys.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ashneal (QLD), reviewed 5 months ago

Coles

Coles car insurance review

Overall rating   3 / 10

Slow services

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where...

Full review

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where near public transport. Coles won't allow me to use a local repairer who does Coles hire company car repairs and who can do the job immediately.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Michael (VIC), reviewed 5 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Customer service is good

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

Full review

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jacki (QLD), reviewed 5 months ago

Coles

Coles car insurance review

Overall rating   10 / 10

Great customer service

I've never had such reasonable car insurance, and I am very happy to tell my friends about this provider.

Full review

I've never had such reasonable car insurance, and I am very happy to tell my friends about this provider.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Paul (QLD), reviewed 5 months ago

Coles

Coles car insurance review

Overall rating   10 / 10

Premiums are very competitive

A good insurer to deal with. I haven't made a claim, so do not know if the claims process is good or bad.

Full review

A good insurer to deal with. I haven't made a claim, so do not know if the claims process is good or bad.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Rosemary (NSW), reviewed 5 months ago

Coles

Coles car insurance review

Overall rating   8 / 10

Competitive premiums

I haven't had a claim so cannot comment on that. However, they are easy to deal with both on the phone and via snail mail.

Full review

I haven't had a claim so cannot comment on that. However, they are easy to deal with both on the phone and via snail mail.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Judith (SA), reviewed 5 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Competitive and friendly staff

Competitive, easy to set up, friendly staff.

Full review

Competitive, easy to set up, friendly staff.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Philip (WA), reviewed 5 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competitive premiums

Very very competitive in the market, found staff very helpful and friendly.

Full review

Very very competitive in the market, found staff very helpful and friendly.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jillian (QLD), reviewed 5 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitively priced - great customer service

Friendly staff, great customer service and competitively priced. Very happy with this insurance provider.

Full review

Friendly staff, great customer service and competitively priced. Very happy with this insurance provider.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kylie (VIC), reviewed 5 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Expensive

I was quoted one price that I accepted, yet I was billed monthly at a greater rate.

Full review

I was quoted one price that I accepted, yet I was billed monthly at a greater rate.

    Value for money   3 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Paul (NSW), reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great provider

Lower premiums than other providers and great customer service.

Full review

Lower premiums than other providers and great customer service.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Stanley (QLD), reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Fantastic car insurance provider

I have two vehicles insured by Coles CarInsurance. This provider saves me hundreds of dollars each year. The renewal and payment process and options available are fantastic. Highly recommended.

Full review

I have two vehicles insured by Coles CarInsurance. This provider saves me hundreds of dollars each year. The renewal and payment process and options available are fantastic. Highly recommended.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Matthew (VIC), reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great service and prices

I couldn't be happier with Coles Car Insurance. I saved quite a bit when I switched to this provider and have found their customer service team easy to deal with and always friendly.

Full review

I couldn't be happier with Coles Car Insurance. I saved quite a bit when I switched to this provider and have found their customer service team easy to deal with and always friendly.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Rod (QLD), reviewed 8 months ago

Coles

Coles car insurance review

Overall rating   8 / 10

Very helpful especially when you claim

Coles Insurance are on your side if an accident occurs. They try and go above and beyond if you need to claim.

Full review

Coles Insurance are on your side if an accident occurs. They try and go above and beyond if you need to claim.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Teresa (QLD), reviewed 8 months ago

Coles

Coles car insurance review

Overall rating   10 / 10

Competitive rates

Budget friendly, low-cost and easy to sign up to.

Full review

Budget friendly, low-cost and easy to sign up to.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Gavin (QLD), reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive price and excellent repairer

Insurance claim was easy and the repairer did a great job.

Full review

Insurance claim was easy and the repairer did a great job.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Matthew (SA), reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Low cost and good value

Great provider. 50% off discount for being a loyal customer.

Full review

Great provider. 50% off discount for being a loyal customer.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jamshid (VIC), reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Better than competitive

Coles insurance can be accessed via the internet which gives you a forum for comparing pricing.

Full review

Coles insurance can be accessed via the internet which gives you a forum for comparing pricing.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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John (QLD), reviewed 10 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent service, always satisfied

I receive good deals from Coles and have great benefits.

Full review

I receive good deals from Coles and have great benefits.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kylie (NSW), reviewed 11 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Terrible customer service

Since 29 September 2016, they have made 30 plus phone calls, most over 30 and up to 65 mins. They say they can't find the recording of the payment, despite our credit card details. I have been a Wesfarmers shareholder and Coles shopper for more...

Full review

Since 29 September 2016, they have made 30 plus phone calls, most over 30 and up to 65 mins. They say they can't find the recording of the payment, despite our credit card details. I have been a Wesfarmers shareholder and Coles shopper for more than 20 years but I am now thinking of changing providers.

    Value for money   0 / 10

    Policy coverage   1 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Judy (VIC), reviewed about 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Not competitive in price anymore

They have been very competitive in the beginning but the pricing has gone up they wont match other quotes unless your a new customer so I have since changed 2 car policies

Full review

They have been very competitive in the beginning but the pricing has gone up they wont match other quotes unless your a new customer so I have since changed 2 car policies

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Wendy (VIC), reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good customer service

I have been lucky have not had any claims but friends have, very satisfied courteous service.

Full review

I have been lucky have not had any claims but friends have, very satisfied courteous service.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Janise (VIC), reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Quick affordable service

Coles Insurance were cheap and easy.

Full review

Coles Insurance were cheap and easy.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Stephanie (NSW), reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good value

Competitive pricing and good inclusions, although I have never had to claim.

Full review

Competitive pricing and good inclusions, although I have never had to claim.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   6 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Janelle (VIC), reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Fantastic and fast customer service.

Coles car insurance has been amazing. We have two teenager girls driving and both have had accidents already. it has been peace of mind to deal with Coles insurance. They have covered us every time, and it has always been a quick process. We are...

Full review

Coles car insurance has been amazing. We have two teenager girls driving and both have had accidents already. it has been peace of mind to deal with Coles insurance. They have covered us every time, and it has always been a quick process. We are very thankful and pleased with them.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Tina (NSW), reviewed over 1 year ago

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