Coles car insurance reviews

Coles
Coles's overall rating for car insurance

(as rated by the Mozo community)

7.7 / 10

based on 628 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent Coles car insurance reviews

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Good insurance from Coles, $25 discount, flybuys

Coles insurance is about the same as Woolworths insurance. Both offer the same benefits at the same price. I get roadside assistance too with Coles. I am rewarded by using Coles insurance with flybuys points that I redeem for money when shopping.

Full review

Coles insurance is about the same as Woolworths insurance. Both offer the same benefits at the same price. I get roadside assistance too with Coles. I am rewarded by using Coles insurance with flybuys points that I redeem for money when shopping.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   9 / 10

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Charmain, New South Wales, reviewed 9 days ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Probably the best insurer

Helpful and rapid service.

Full review

Helpful and rapid service.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Trust   8 / 10

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Debbie, Queensland, reviewed 3 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   3 / 10

Very expensive

Just opted out with them couple of days ago - very expensive. After shopping around, found budget direct so have been with them for a a few days now.

Full review

Just opted out with them couple of days ago - very expensive. After shopping around, found budget direct so have been with them for a a few days now.

    Value for money   4 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Trust   5 / 10

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Allan, Queensland, reviewed 3 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   1 / 10

Bad experience all around

If you want a cheap premium price and don't really want to claim then this is the CHEAP choice. I have been with Coles Insurance for 4 years already. My wife claimed before, it took 3 month to fix it. That is ok. This time someone hit and run. I...

Full review

If you want a cheap premium price and don't really want to claim then this is the CHEAP choice. I have been with Coles Insurance for 4 years already. My wife claimed before, it took 3 month to fix it. That is ok. This time someone hit and run. I claimed immediately, the accident happened last June, and I'm still waiting for Coles to investigate. It is already 10 months. The first time I called Coles the guy said no worries, Coles would cover you, I shouldn't worry about anything. However, I have called couple of times after that and always been told to wait. It seems no one care about your case, no one follows up with the police report. Coles doesn't want to pay for the report until they have to, then they paid at the last minute, they are not thinking about fixing your car as soon as possible. Someone even rudely hang up my phone when I asked to talk with her supervisor. It doesn't even meet the normal Australian service standard. I feel very disappointed with Coles, as a Flybuys member for more than 10 years. It is absolutely worst ever claim experience I have met. Better stay with RACQ, guys!

    Value for money   3 / 10

    Policy coverage   5 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   3 / 10

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Harry, Northern Territory, reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Good service

They are very good they try and get my policy to cover what I need for the best price and I get flyby points.

Full review

They are very good they try and get my policy to cover what I need for the best price and I get flyby points.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Joy, New South Wales, reviewed 8 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Okay

Coles car insurance is okay.

Full review

Coles car insurance is okay.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Anita, Victoria, reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Little red quote

All round cheap insurance.

Full review

All round cheap insurance.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jennifer, New South Wales, reviewed 9 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Would NEVER give them a positive rap!

Any queries are transferred to South Africa for assistance. Totally hopeless. Couldn't understand them and they were rude and deliberately slow paced my claim when i queried them. Took 3 months for them to allow repairs on my car.

Full review

Any queries are transferred to South Africa for assistance. Totally hopeless. Couldn't understand them and they were rude and deliberately slow paced my claim when i queried them. Took 3 months for them to allow repairs on my car.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Leeann, Queensland, reviewed 11 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

I will be happy to recommend Coles to anyone.

Coles Car Insurance is pretty cheap for what their comprehensive car insurance is and they are very friendly on the phone too

Full review

Coles Car Insurance is pretty cheap for what their comprehensive car insurance is and they are very friendly on the phone too

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Trust   10 / 10

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Tracey, Queensland, reviewed 11 months ago

Coles

Coles car insurance review

Overall rating   8 / 10

Value for money

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Vince, New South Wales, reviewed 11 months ago

Coles

Coles car insurance review

Overall rating   6 / 10

Competitive, value for money

Cheaper than many others, bonus flybuys.

Full review

Cheaper than many others, bonus flybuys.

    Value for money   9 / 10

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Ashneal, Queensland, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive with multi policy discounts

Coles are the most competitive in the market with multi policy discounts.

Full review

Coles are the most competitive in the market with multi policy discounts.

    Value for money   10 / 10

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Andrew, Queensland, reviewed over 1 year ago

Coles

Coles car insurance review

Overall rating   8 / 10

Premium was very competitive

I saved money and could pay monthly with no extra charge

Full review

I saved money and could pay monthly with no extra charge

    Value for money   10 / 10

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Sonia, New South Wales, reviewed over 1 year ago

Coles

Coles car insurance review

Overall rating   3 / 10

Slow services

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where...

Full review

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where near public transport. Coles won't allow me to use a local repairer who does Coles hire company car repairs and who can do the job immediately.

    Value for money   5 / 10

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Michael, Victoria, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Customer service is good

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

Full review

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

    Value for money   6 / 10

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Jacki, Queensland, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competitive premiums

cheaper than others

Full review

cheaper than others

    Value for money   10 / 10

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Frank, Victoria, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good provider

Okay

    Value for money   9 / 10

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Khammoune, New South Wales, reviewed over 1 year ago

Coles

Coles car insurance review

Overall rating   10 / 10

Great customer service

I've never had such reasonable car insurance, and I am very happy to tell my friends about this provider.

Full review

I've never had such reasonable car insurance, and I am very happy to tell my friends about this provider.

    Value for money   10 / 10

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Paul, Queensland, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Good customer service

They were the cheapest.

Full review

They were the cheapest.

    Value for money   9 / 10

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Helen, Queensland, reviewed over 1 year ago

Coles

Coles car insurance review

Overall rating   10 / 10

Good price

Easy to deal

Full review

Easy to deal

    Value for money   10 / 10

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Paul, New South Wales, reviewed over 1 year ago

Coles

Coles car insurance review

Overall rating   10 / 10

Premiums are very competitive

A good insurer to deal with. I haven't made a claim, so do not know if the claims process is good or bad.

Full review

A good insurer to deal with. I haven't made a claim, so do not know if the claims process is good or bad.

    Value for money   9 / 10

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Rosemary, New South Wales, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Best price

Best Price

Full review

Best Price

    Value for money   10 / 10

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Scott, New South Wales, reviewed over 1 year ago

Coles

Coles car insurance review

Overall rating   8 / 10

Competitive premiums

I haven't had a claim so cannot comment on that. However, they are easy to deal with both on the phone and via snail mail.

Full review

I haven't had a claim so cannot comment on that. However, they are easy to deal with both on the phone and via snail mail.

    Value for money   7 / 10

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Judith, South Australia, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Competitive and friendly staff

Competitive, easy to set up, friendly staff.

Full review

Competitive, easy to set up, friendly staff.

    Value for money   6 / 10

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Philip, Western Australia, reviewed over 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very competitive quoting, great customer service

Totally focused on customer service

Full review

Totally focused on customer service

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Anne, Victoria, reviewed over 1 year ago

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