Coles car insurance reviews

Coles
Coles's overall rating for car insurance

(as rated by the Mozo community)

7.4 / 10

based on 385 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent Coles car insurance reviews

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   3 / 10

Very expensive

Just opted out with them couple of days ago - very expensive. After shopping around, found budget direct so have been with them for a a few days now.

Full review

Just opted out with them couple of days ago - very expensive. After shopping around, found budget direct so have been with them for a a few days now.

    Value for money   4 / 10

    Policy coverage   4 / 10

    Customer service   7 / 10

    Claims handling   -1 / 10

    Trust   5 / 10

Less

Allan (QLD), reviewed 14 days ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   1 / 10

Bad experience all around

If you want a cheap premium price and don't really want to claim then this is the CHEAP choice. I have been with Coles Insurance for 4 years already. My wife claimed before, it took 3 month to fix it. That is ok. This time someone hit and run. I...

Full review

If you want a cheap premium price and don't really want to claim then this is the CHEAP choice. I have been with Coles Insurance for 4 years already. My wife claimed before, it took 3 month to fix it. That is ok. This time someone hit and run. I claimed immediately, the accident happened last June, and I'm still waiting for Coles to investigate. It is already 10 months. The first time I called Coles the guy said no worries, Coles would cover you, I shouldn't worry about anything. However, I have called couple of times after that and always been told to wait. It seems no one care about your case, no one follows up with the police report. Coles doesn't want to pay for the report until they have to, then they paid at the last minute, they are not thinking about fixing your car as soon as possible. Someone even rudely hang up my phone when I asked to talk with her supervisor. It doesn't even meet the normal Australian service standard. I feel very disappointed with Coles, as a Flybuys member for more than 10 years. It is absolutely worst ever claim experience I have met. Better stay with RACQ, guys!

    Value for money   3 / 10

    Policy coverage   5 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   3 / 10

Less

Harry (NT), reviewed 23 days ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Good service

They are very good they try and get my policy to cover what I need for the best price and I get flyby points.

Full review

They are very good they try and get my policy to cover what I need for the best price and I get flyby points.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Joy (NSW), reviewed about 1 month ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Okay

Coles car insurance is okay.

Full review

Coles car insurance is okay.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   6 / 10

    Trust   6 / 10

Less

Anita (VIC), reviewed 2 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Little red quote

All round cheap insurance.

Full review

All round cheap insurance.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Jennifer (NSW), reviewed 2 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Probably the best insurer

Helpful and rapid service.

Full review

Helpful and rapid service.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

Less

Debbie (QLD), reviewed 3 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Would NEVER give them a positive rap!

Any queries are transferred to South Africa for assistance. Totally hopeless. Couldn't understand them and they were rude and deliberately slow paced my claim when i queried them. Took 3 months for them to allow repairs on my car.

Full review

Any queries are transferred to South Africa for assistance. Totally hopeless. Couldn't understand them and they were rude and deliberately slow paced my claim when i queried them. Took 3 months for them to allow repairs on my car.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Leeann (QLD), reviewed 4 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

I will be happy to recommend Coles to anyone.

Coles Car Insurance is pretty cheap for what their comprehensive car insurance is and they are very friendly on the phone too

Full review

Coles Car Insurance is pretty cheap for what their comprehensive car insurance is and they are very friendly on the phone too

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

Less

Tracey (QLD), reviewed 5 months ago

Coles

Coles car insurance review

Overall rating   8 / 10

Value for money

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

Less

Vince (NSW), reviewed 5 months ago

Coles

Coles car insurance review

Overall rating   6 / 10

Competitive, value for money

Cheaper than many others, bonus flybuys.

Full review

Cheaper than many others, bonus flybuys.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Ashneal (QLD), reviewed 10 months ago

Coles

Coles car insurance review

Overall rating   3 / 10

Slow services

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where...

Full review

I have had to wait 7 weeks for Coles repairer to start my repair because they are too busy. The repairer is more than 15 km from my house in Melbourne despite Coles claim otherwise, does not supply a replacement or pick up service and is no where near public transport. Coles won't allow me to use a local repairer who does Coles hire company car repairs and who can do the job immediately.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Michael (VIC), reviewed 10 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Customer service is good

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

Full review

The first year was great service and competitive pricing. The second year, I feel is way too high for the age of my car.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Jacki (QLD), reviewed 10 months ago

Coles

Coles car insurance review

Overall rating   10 / 10

Great customer service

I've never had such reasonable car insurance, and I am very happy to tell my friends about this provider.

Full review

I've never had such reasonable car insurance, and I am very happy to tell my friends about this provider.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Paul (QLD), reviewed 10 months ago

Coles

Coles car insurance review

Overall rating   10 / 10

Premiums are very competitive

A good insurer to deal with. I haven't made a claim, so do not know if the claims process is good or bad.

Full review

A good insurer to deal with. I haven't made a claim, so do not know if the claims process is good or bad.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Rosemary (NSW), reviewed 10 months ago

Coles

Coles car insurance review

Overall rating   8 / 10

Competitive premiums

I haven't had a claim so cannot comment on that. However, they are easy to deal with both on the phone and via snail mail.

Full review

I haven't had a claim so cannot comment on that. However, they are easy to deal with both on the phone and via snail mail.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Judith (SA), reviewed 10 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Competitive and friendly staff

Competitive, easy to set up, friendly staff.

Full review

Competitive, easy to set up, friendly staff.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Philip (WA), reviewed 10 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competitive premiums

Very very competitive in the market, found staff very helpful and friendly.

Full review

Very very competitive in the market, found staff very helpful and friendly.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Jillian (QLD), reviewed 10 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitively priced - great customer service

Friendly staff, great customer service and competitively priced. Very happy with this insurance provider.

Full review

Friendly staff, great customer service and competitively priced. Very happy with this insurance provider.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Kylie (VIC), reviewed 11 months ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Expensive

I was quoted one price that I accepted, yet I was billed monthly at a greater rate.

Full review

I was quoted one price that I accepted, yet I was billed monthly at a greater rate.

    Value for money   3 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Paul (NSW), reviewed about 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great provider

Lower premiums than other providers and great customer service.

Full review

Lower premiums than other providers and great customer service.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Stanley (QLD), reviewed about 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Fantastic car insurance provider

I have two vehicles insured by Coles CarInsurance. This provider saves me hundreds of dollars each year. The renewal and payment process and options available are fantastic. Highly recommended.

Full review

I have two vehicles insured by Coles CarInsurance. This provider saves me hundreds of dollars each year. The renewal and payment process and options available are fantastic. Highly recommended.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Matthew (VIC), reviewed about 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great service and prices

I couldn't be happier with Coles Car Insurance. I saved quite a bit when I switched to this provider and have found their customer service team easy to deal with and always friendly.

Full review

I couldn't be happier with Coles Car Insurance. I saved quite a bit when I switched to this provider and have found their customer service team easy to deal with and always friendly.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Rod (QLD), reviewed about 1 year ago

Coles

Coles car insurance review

Overall rating   8 / 10

Very helpful especially when you claim

Coles Insurance are on your side if an accident occurs. They try and go above and beyond if you need to claim.

Full review

Coles Insurance are on your side if an accident occurs. They try and go above and beyond if you need to claim.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Teresa (QLD), reviewed about 1 year ago

Coles

Coles car insurance review

Overall rating   10 / 10

Competitive rates

Budget friendly, low-cost and easy to sign up to.

Full review

Budget friendly, low-cost and easy to sign up to.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Gavin (QLD), reviewed about 1 year ago

Coles

Coles Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive price and excellent repairer

Insurance claim was easy and the repairer did a great job.

Full review

Insurance claim was easy and the repairer did a great job.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Matthew (SA), reviewed about 1 year ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Back to top