Terrific service and staff. Loan was hassle free and my bank took care of the majority of paperwork.
From the day we went to this bank for help to reconsolidate our debt we were met with a bank manager who bent over backwards to find a product that worked for us. We got an interest rate that I have never seen as good anywhere else in the 3 years we have had it. Every time we had a question we could easily get in touch and received a fast response. We felt like the manager "knew us" and would ask after our children or health. Cannot recommend them highly enough.
We had the BEST customer service by Karen at the Marion Branch SA. Every person we spoke to on the phone there was extremely helpful and always followed up on requests. If information couldnt be given to us straight away they would still call us to let us know they were chasing it up still. The rates were MUCH lower than anywhere else and for people like us who were struggling it was great that we could use our car as partial security as they recognised giving us the loan would put us in a better position financially. No other bank seemed to understand that. We will consider moving our home loan over when it is out of a fixed rate.
The product is a necessary evil. It's not really the product as it is really about particular staff members who I believe may do well to obtain retraining in personal customer service. I'm directing this statement at managers in particular, not the front line staff. I have been with the Police Credit Union for over 30yrs and in that time, I have found that front line staff have on the whole, always been very professional and friendly.
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Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,590.57 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,340.57 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 5.44% would cost $34,332.26 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,190.18 including fees.
Terms from 2 to 5 years. Representative example: a 3 year $10,000 loan at 5.95% would cost $10,943.74 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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