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Qantas Money customer reviews

Overall rating
5.3/10
Price
5.6/10
Features
6.1/10
Customer service
4.8/10
Convenience
4.9/10
Trust
5.3/10
Based on 25 reviews as rated by the Mozo community. More about the mozo ratings
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  • Qantas Money Qantas Premier Titanium

    Awful Customer Service. Very Expensive Fees.

    This card has high fees - which I understood when I joined. The interest rate is also huge which is why I avoid using it for credit. It has very good points earning potential however. I have had the Titanium card for 3 years and I will be getting rid of it due to dissatisfaction. Two issues (1) when you use it overseas (in UK in my case) it often prompts for a signature instead of a PIN - which is something that no one has done in Europe for many years. Most merchants (anyone under 40 years old) respond assuming the card has been declined. This experience is common and its just too much of a hassle to use in many places - So I generally use another card overseas. (2) The Australian customer service if you ever need it is just appalling, I have had two issues - one was a card fraud issue, the other was getting legitimate cancelled pending merchant charges removed. In both cases the overseas call centre staff were difficult to communicate with and fairly aggressive/argumentative. Also you had to speak to 3 or 4 different people who need to separately identify you and then give you inconsistent and incorrect information. After three years I decided that I don't need to spend $1200/year for this kind of bad treatment as a customer.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Stephen, New South Wales, reviewed about 1 month ago
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