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RACV Home insurance customer reviews

Overall rating
8.0/10
Value for money
7.5/10
Policy coverage
7.8/10
Customer service
8.1/10
Claims handling
7.7/10
Trust
8.1/10
Based on 195 RACV home insurance reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent RACV home insurance customer reviews

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  • RACV Home Insurance

    Avoid, not worth it

    Very poor claims handling process, very poor customer service. Poor communication. Don't actually do repairs, just underwrote and force cash payouts on customers. Used to be an insurance club for members in Victoria, now only interested in taking premium payments and denying claims and run by AIG/IMA based in Qld.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Jack, Victoria, reviewed about 2 months ago
  • RACV Home Insurance

    great company

    great company to deal with.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Colin, Victoria, reviewed 2 months ago
  • RACV Home Insurance

    great company to deal with

    had a claim. easy to deal with. great company

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Colin, Victoria, reviewed 2 months ago
  • RACV Home Insurance

    great company to deal with

    had a claim. great people to deal with. no problems highly recommend

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Colin, Victoria, reviewed 2 months ago
  • RACV Home Insurance

    great company to deal with

    had a claim. resolved easily. no hassle. no problem

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Colin, Victoria, reviewed 2 months ago
  • RACV Home Insurance

    Good value home and contents insurance

    Good value insurance products and options with maximum flexibility and total ability to customise inclusions and levels as the policy buyer sees fit.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Peter, Victoria, reviewed 6 months ago
  • RACV Home Insurance

    Reliable and effective company

    Have had satisfactory and fairly prompt dealings with them over many years

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Frank, Victoria, reviewed 11 months ago
  • RACV Home Insurance

    GOOD STAFF. GOOD PRODUCT KNOWLEDGE. GOOD SERVICE.

    I LIKE THE RACV BECAUSE OF THEIR PROFESSIONALISM.

    Value for money
    Policy coverage
    Customer service
    Trust
    Less
    David, Victoria, reviewed 11 months ago
  • RACV Home Insurance

    Great work

    Great customer service

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Liz, Victoria, reviewed about 1 year ago
  • RACV

    Great work

    Very helpful and caring

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Liz, Victoria, reviewed about 1 year ago
  • RACV Home Insurance

    RACV Home and Contents

    Very good customer service and value for money. As and when required, claim handling processes are excellent.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Peter, Victoria, reviewed about 1 year ago
  • RACV Home Insurance

    Unsatisfactory with the price increases

    RACV has continued to increased their home and contents insurance prices. We have been long term customers but considering moving as I has gone up so much in a short amount of time.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Misty, Victoria, reviewed over 1 year ago
  • RACV Home Insurance

    Great response+

    Prompt and courteous response to my request for emergency repairs

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Vincent, Victoria, reviewed over 1 year ago
  • RACV

    Simple, reliable insurance you feel covered with

    I always feel like RACV has my back, having since recently claimed damage to our house. The claim was managed professionally, was seamless and communicated throughout the process.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Lauren, Victoria, reviewed over 1 year ago
  • RACV Home Insurance

    High premiums, good customer service.

    Premiums are quite expensive, but you are allowed a considerable amount of variation to your coverage and I do trust that they will pay out if necessary.

    Value for money
    Policy coverage
    Customer service
    Trust
    Less
    Erika, Victoria, reviewed over 2 years ago
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