Very poor claims handling process, very poor customer service. Poor communication. Don't actually do repairs, just underwrote and force cash payouts on customers. Used to be an insurance club for members in Victoria, now only interested in taking premium payments and denying claims and run by AIG/IMA based in Qld.
had a claim. great people to deal with. no problems highly recommend
Good value insurance products and options with maximum flexibility and total ability to customise inclusions and levels as the policy buyer sees fit.
Have had satisfactory and fairly prompt dealings with them over many years
I LIKE THE RACV BECAUSE OF THEIR PROFESSIONALISM.
Very helpful and caring
Very good customer service and value for money. As and when required, claim handling processes are excellent.
RACV has continued to increased their home and contents insurance prices. We have been long term customers but considering moving as I has gone up so much in a short amount of time.
Prompt and courteous response to my request for emergency repairs
I always feel like RACV has my back, having since recently claimed damage to our house. The claim was managed professionally, was seamless and communicated throughout the process.
Premiums are quite expensive, but you are allowed a considerable amount of variation to your coverage and I do trust that they will pay out if necessary.
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