After applying online, then being lead through the application process, I was made to wait over 4 weeks without any advice on the progress of my application? After eventually calling numerous times and emailing, I received a return email from my so called "loan application manager" advising me that she just noticed there were two key elements missing from my application, and could I send them through and she will forward my application for appraisal! Of course I immediately responded with my feedback, also letting her know that I won't be pursuing my application any further, to which she replied; yes I sincerely apologise that it was entirely my fault that your application has not been completed and forwarded before now" Great, thanks for wasting hours of my time that has amounted to zero!!
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