Suncorp are great once you find the right way to talk to someone about your issues. We only have one branch in Adelaide so everything is over the phone or email. But we have excellent support from their branch in Tasmania and we know each other quite well now (also have our home loan with them).
Generally pleasant, efficient customer service. I once took a personal loan with them, and only found out years later that they had deceptively added an insurance product.
Great rewards and secure.
I changed from Clear Options 'Gold' to 'Standard' some time ago after several interest rate, fees and rewards issues. Despite that, I continued to have some of the same. My new product didn't have rewards but I continually got promotional emails about them. I was also charged fees that didn't apply to the product.
Suncorp is very helpful. However finding a branch is hard.
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