Suncorp are great once you find the right way to talk to someone about your issues. We only have one branch in Adelaide so everything is over the phone or email. But we have excellent support from their branch in Tasmania and we know each other quite well now (also have our home loan with them).
Generally pleasant, efficient customer service. I once took a personal loan with them, and only found out years later that they had deceptively added an insurance product.
I changed from Clear Options 'Gold' to 'Standard' some time ago after several interest rate, fees and rewards issues. Despite that, I continued to have some of the same. My new product didn't have rewards but I continually got promotional emails about them. I was also charged fees that didn't apply to the product.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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