Suncorp credit card reviews

Customer service, knowledgeable staff, discrepancy in accounts easily rectified. Alert warnings on unusual transactions.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Suncorp is informative and prompt.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   7 / 10

Less

Never bother me

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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Good

Price   -1 / 10

Features   -1 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Overall service is good and the staff are pleasant. The fees are way too high for the type of service they provide.

Price   0 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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I've been with this bank for years. I joined because they don't charge fees and charges like my old bank used to. All in all a good bank.

Price   10 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

Suncorp credit card is administrated by Citibank.The staff are not very helpful or consistent with the information provided.

Price   0 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Suncorp have good customer service, the phone help is always fast to solve problems and the online banking is very easy.

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

Less

Suncorp does try to reward customers with multiple products

Price   6 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   5 / 10

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Rates aren't great as we probably need to review them. Also they have just changed the rewards program. Not good now.

Price   4 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   9 / 10

Less

Terrible customer service from Citibank. Changed to Citibank a few years back and very poor communications

Price   4 / 10

Features   6 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

Less

$120 card fee per year just to link it to a rewards program such as Qantas Frequent Flyer - does seem excessive. I think they should reward long time customers with great fee reductions or benefits, particularly in this very competitive space.

Price   5 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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Very friendly staff, very good locations of banks.

Price   5 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

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I currently have no annual fees charged as I have a home loan with Suncorp.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I have found that when I had a problem with online abuse of my card their security were quick to spot the problem and alerted me. The money was deposited back into my account at the same time their security were trying to track down the guilty source.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Best credit card service; best bank overall. Personalised features are a big win.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

The credit cards online banking needs work. It does not keep a running tally on its online banking which is confusing and irritating. Also my husband and I have a joint credit card and we can't see each others pending purchases.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   7 / 10

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Always been with Suncorp, since I was 16.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Always helpful and offer alternatives.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I believe that Suncorp is the best bank in Australia as it has a very good interest payment.

Price   10 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   10 / 10

Less

I will be cancelling this card soon - too many charges.

Price   2 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   5 / 10

Trust   2 / 10

Less

My brother-in-law told me about a good way to get a no annual fee platinum credit card with Suncorp - apply via their Family & Friends offer. I did it and got a card with all the extras (points, insurances, balance transfer etc) for nothing (should be $169 per year). I'm very happy with this! I didn't need to say who my family/friend at Suncorp was either. I don't think it goes on forever though.

Price   10 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

Less

For years they've been sending all account related correspondence to our home address but keep lying and telling us the reason we don't receive credit card statements is because we haven't updated our address and the statements keep being returned to sender.

Price   4 / 10

Features   4 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   1 / 10

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Good product, I have never had a problem with the card or the provider.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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I have been a customer for at least 30 years, always treated with respect and courtesy, and help when required!

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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