Each time I go to the branch, the teller puts me on a phone to resolve my question. Today it was to the Credit card people. I waited in a queue on the phone and was spoken to by a very abrupt woman. She started yelling at me that I wasn't following her directions, and what I could see on my screen was not what was on her screen. She got ruder and ruder until I said that I was doing my best and she was being quite rude and impatient. She said Madam, you are not following my instructions, even though I was. I was so upset that I burst into tears and felt bewildered and told her that the phone call had not been successful or nice and I was going to end it. I told the teller that I had nothing resolved and got a very rude woman on the phone and I left crying. Nobody rang me or tried to help thereafter. No personal help available at Suncorp. So disappointing after my loyalty.
Suncorp are great once you find the right way to talk to someone about your issues. We only have one branch in Adelaide so everything is over the phone or email. But we have excellent support from their branch in Tasmania and we know each other quite well now (also have our home loan with them).
Generally pleasant, efficient customer service. I once took a personal loan with them, and only found out years later that they had deceptively added an insurance product.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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