Suncorp bank accounts

LOST MY PARTNER THOUSANDS OF $$$ DUE TO NOT STOPPING CLEARLY FRAUDULENT TRANSACTIONS AND REFUSED TO TAKE RESPONSIBILITY!!!. Also apparently staff who work the night shift are allowed to hang up on you, we were told this by the manager/ shift supervisor (Todd) when we called back to complain. He was very defensive and then put us on hold until we hung up. This happened this morning around 230am. I have been trying to convince him to close his accounts, hopefully this is the last straw.

Insufficient branches, insufficient staff, long queues. Good ATM coverage. Very difficult for transaction deposits from interstate.

I have been a Suncorp customer for a very long time. Each time I logon to my account correctly using Internet Banking. I immediately receive a message, "Your logon period has expired. Please logon again." This is ALWAYS a problem the first time. The second logon is always fine.

They held a deposit for whatever reason (AML? Who knows) and then from that decided to freeze my account. When I enquired they delayed me with canned responses. In the mean time another 2 deposits came in (from the same person). They ended up calling the person that made all 3 deposits (1 which was already in my frozen account and 2 pending) to confirm that he hadn’t been scammed by me. The person confirmed he was happy for all three deposits to go into my account. They subsequently unfroze my account but the 2 pending deposits never appeared. It’s been weeks of me asking where are those deposits and I am not joking when I say this… they repeatedly, email after email, tell me they know nothing about an additional 2 deposits! But they called the sender to ask about them! To this date they refuse to put into my account $2,500 that they know they have and of course the sender has enquired on his end and his bank is saying that they can’t get the money back because Suncorp has the money.